Job summary
The Audiology Department are looking for a friendly and team focussed administrative receptionist to support the provision of adult audiology services. You will be joining a diverse and friendly team of audiologists, admin and management, who are all focussed on providing the best possible service to our patients.We are looking for a good communicator with knowledge of patient administration systems, IT/spreadsheet skills and experience with patient facing interaction, especially with the hearing impaired. You are approachable, organised and able to deal with a vaied workload both in a team and individually. As the post is 18.75 hours, this may suit someone looking to address work/life balance, prefer a varied working week or those looking for their next challenge.Closer to central than you may think, Queen's Hospital to London Liverpool Street takes around 25 minutes by train. We strive to provide an excellent service to the patients of the Trust incorporating PRIDE values at all times. If you are enthusiastic and looking to join a friendly and progressive department, we would welcome your interest and application.Informal enquiries should be directed to Mark Newman, Head of Audiology, Queen's Hospital. Telephone on 01708 435000 Ext 2566 or email mark.newman7@nhs.net.
Main duties of the job
To provide a quality audiological assessment of patients who present with hearing difficulties and to provide a comprehensive hearing aid service. This includes carrying out a range of routine audiological tests in acute, community and domiciliary settings, in accordance with the most recent national best practice guidance and protocols.
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, was named the top CEO by the Health Service Journal in 2024.We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications
Essential
- English & Maths qualification at GCSE or equivalent grade 'C' or above.
Skills / Abilities
Essential
- Excellent communication skills
Desirable
- Evidence of team working skills and a flexible approach to work, innovation and being able to work under pressure
Experience/ Knowledge
Essential
- Patient facing experience of working in a hospital or healthcare setting
Desirable
- Auditbase and/Careflow/Millenium/Cerner and/or Healthcare EPR experience
- Working with patients with Hearing loss
Person Specification
Education/ Qualifications
Essential
- English & Maths qualification at GCSE or equivalent grade 'C' or above.
Skills / Abilities
Essential
- Excellent communication skills
Desirable
- Evidence of team working skills and a flexible approach to work, innovation and being able to work under pressure
Experience/ Knowledge
Essential
- Patient facing experience of working in a hospital or healthcare setting
Desirable
- Auditbase and/Careflow/Millenium/Cerner and/or Healthcare EPR experience
- Working with patients with Hearing loss
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
