Apprentice Appointments & ERS Administrator

Job summary

We are looking for an Apprentice Appointments and ERS Administrator to join our busy team. The Apprentice Appointments and ERS Administrator is the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment.

The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and escalate any issues to your Team Leader. You will also be responsible for dealing with the text reminder service and other booking responsibilities.

The ideal candidate will have will have excellent communication skills both verbal and written and good typing and keyboard skills.

Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a customer service qualification at level 2 or above, then you are not eligible to apply for this post.

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 16 years old or over

Have the right to work in the UK (without restrictions)

Have been permanently resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

Main duties of the job

The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and escalate the appointment slot issues (ASI's) generated through the E-Referral system to your Team Leader. They should also address and action appointment changes and requests made by the patient using the appointments phone line, the email service 'My Appointment' or the Envoy text messaging service.

The Apprentice Appointments and ERS Administrator should support the services and Team Lead's with adjustments to Outpatient clinics on the local Careflow system including the cancellation, reduction, reinstating and/or re-profiling of clinics.

All new and follow up appointments should be processed according to the Trust policies and department procedures.

About us

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.

The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.

We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Employer details

Employer name

Barking, Havering and Redbridge University Hospitals NHS Trust

Address

Outpatient Appointments

Barley Lane

Ilford

IG3 8YB

Employer's website

https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Barking, Havering and Redbridge University Hospitals NHS Trust

Address

Outpatient Appointments

Barley Lane

Ilford

IG3 8YB

Employer's website

https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)

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