Band 3 Apprentice Workforce Services Administrator

Barking, Havering and Redbridge University Hospitals NHS Trust

This job is now closed

Job summary

We are looking for an Apprentice Workforce Services Administrator to join our Workforce Services Team, based at Lyon Road, Romford. Forming part of the wider Workforce team, Workforce Services provide an essential first line advisory service to the Trust's employees and line managers and supports the employee life cycle by ensuring all aspects of employee transactions are processed correctly and efficiently. The role would primarily support the provision of employment references and certificates of employment that the Trust provides for it's staff. This is a busy environment and attention to detail is essential. Alongside the job role, you will be completing the level 3 Business Administration Apprenticeship. If you already hold this or another business qualification at Level 3 or above then unfortunately you are not eligible to apply.

Main duties of the job

To provide a comprehensive day to day administration service within the Workforce Services Team, supporting the Workforce Services Officers and wider Workforce team with general administration and office duties.

To have an understanding on issues relating to Agenda for Change (AFC) terms and conditions and Trust policies and procedures to advise staff on basic queries. To provide an efficient and prompt Referencing and Certificate of Employment service for employees and ex-employees, using the ESR systems to validate details

About us

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.

The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.

We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Date posted

17 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

162-6916-PA

Job locations

Workforce Services

Lyon Road

Romford

RM1 2BA

Job description

Job responsibilities

Please read the advert and job description before completing and submitting an application ensuring you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria: Be 16 years old or over. Have the right to work in the UK. Have been permanently resident in the UK for 3 years Please note: The post is initially offered as a fixed term contract; but becomes permanent on successful completion of the apprenticeship.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Job description

Job responsibilities

Please read the advert and job description before completing and submitting an application ensuring you clearly demonstrate how you meet the criteria in the person specification.

For further information on this role, please see the attached detailed Job Description and Person Specification.

All new staff appointed at the Trust are subject to a probationary period.

Person Specification

Education/ Qualifications

Essential

GCSE in Maths and English A-C or equivalent or willing to complete Functional Skills Level 2.

Skills/ Abilities

Essential

Working knowledge of Microsoft package skills.

Desirable

Data entry experience.

Experience/ Knowledge

Essential

Customer service experience.

Desirable

Experience of dealing with confidential and sensitive information.

Person Specification

Education/ Qualifications

Essential

GCSE in Maths and English A-C or equivalent or willing to complete Functional Skills Level 2.

Skills/ Abilities

Essential

Working knowledge of Microsoft package skills.

Desirable

Data entry experience.

Experience/ Knowledge

Essential

Customer service experience.

Desirable

Experience of dealing with confidential and sensitive information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.