Band 6 EPR Desktop Engineer
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Job summary
Band 6 EPR Desktop Engineer (6 WTE)
The EPR Team is excited to announce a fantastic opportunity for a skilled EPR Desktop Engineer to support the implementation of the Oracle Health Millennium EPR system at BHRUT. The post holder will be involved with the deployment of end user devices to the Trust and providing face to face and remote 2nd line level technical support for all ICT incidents and requests. The level of support provided to the ICT user base will ensure that maximum uptime of localised ICT systems is maintained, which will enable our staff to make the best use of ICT systems during their daily work.
The post holder will primarily provide support to users, consistently delivering a "client-focused" service promoting excellent customer service and effective working relationships.
Previous deployment of end user devices including desktops, laptops, printers, mobile devices, and Intune experience is essential.
This is an exciting opportunity to contribute to a major digital transformation within the Trust, working collaboratively with Barts Health Trust to leverage existing expertise and best practices.
We welcome informal inquiries in advance, and internal BHRUT staff are encouraged to discuss any secondment opportunities with their line manager before applying.
Main duties of the job
Communicate on a range of technical, business, or procedural issues via telephone, email or directly with staff from the NHS Community within and externally to BHRUT -
- Acting as an initial referral point for ICT Customer Service Desk and Junior ICT Customer Service Desk Analysts.
- Provide a second tier for the support and triage of all I.T related incidents
- Resolving team problems and issues, escalating to the ICT Site Support Leads, EUC Device Lead or the Infrastructure Manager where unable to resolve in accordance with defined procedures.
- Assist in the training and induction of new staff into the ICT Customer Service Desk.
- Deputise for the EUC Device Lead in his/her absence in matters relating to the ICT Customer Service Desk appropriate to their levels of skill and knowledge.
- Minimise service disruption and the facilitation of service restoration within agreed SLA's.
- Take ownership of the Incident Management process and act as the final point of technical escalation on a range of IS technologies, diagnosing root cause through a structured process of investigation.
- To manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting fromincidents in the production.
- Lead Root Cause Analysis activities to successfully identify root causes of problems.
- Proactively identify problem trends and known error conditions and work towards a permanent solution.
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Details
Date posted
27 February 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
£42,939 to £50,697 a year per annum inclusive
Contract
Fixed term
Duration
7 months
Working pattern
Full-time
Reference number
162-6874-BS
Job locations
EPR Team
Romford
RM7 0AG
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
EPR Team
Romford
RM7 0AG
Employer's website
https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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