Job summary
To provide an efficient and effective clerical support service to therapy outpatient services. To promote and encourage a caring and sympathetic environment for patients who contact the service both in person and on the telephone and to ensure that they are attended to in a timely manner.
An opportunity has arisen with the Therapy Reception team. The successful candidate will be the first point of contact for patients attending Physiotherapy or Occupational Therapy appointments at King George Hospital working as part of the Reception Team.
You will have excellent communication and customer service skills to be able to manage a range of different patients in a professional manner, both in person and via telephone.
In addition you will be expected to have proficient IT skills to be able to use our internal appointment system Medway, the national ERS system which is used to book appointments for patients referred by their GP (general practitioner), and other systems as part of the duties of a Receptionist/ Administrator.
You will also need to be able to work as part of a bigger team in an environment which can be very busy and challenging at times. In addition to the full time post, we also have a part time post pending.
Main duties of the job
To provide an efficient and effective clerical support service to therapy outpatient services. To promote and encourage a caring and sympathetic environment for patients who contact the service both in person and on the telephone and to ensure that they are attended to in a timely manner.
About us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Amanda Vickers, Recruitment Advisor, on 01708 435000 ext. 5926 Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Amanda Vickers, Recruitment Advisor, on 01708 435000 ext. 5926 Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/Qualifications
Essential
- Educated to G.C.S.E. level or equivalent with English and Maths
Desirable
- Courses in word, excel and internet or equivalent qualification
Skills/Abilities
Essential
- Keyboard skills to access information from the hospital database, and input data
- Ability to type simple letters using a proforma.
- Be able to understand procedures and carry them out.
- Be able to show own initiative to cope in an unplanned/stressful situation.
- Be able to recognise a situation, which needs immediate, urgent attention.
- Be able to organise the workplace appropriately following training.
Experience/Knowledge
Essential
- Evidence of previous experience in clerical /administrative role
- Dealing with the public in a service setting
Desirable
- Previous NHS / Reception experience.
- Use of medway/ careflow booking system
- Use of Tracker
Personal Qualities
Essential
- Good interpersonal communication skills.
- Ability to deal with callers who may be upset or angry and deal effectively with their needs.
Person Specification
Education/Qualifications
Essential
- Educated to G.C.S.E. level or equivalent with English and Maths
Desirable
- Courses in word, excel and internet or equivalent qualification
Skills/Abilities
Essential
- Keyboard skills to access information from the hospital database, and input data
- Ability to type simple letters using a proforma.
- Be able to understand procedures and carry them out.
- Be able to show own initiative to cope in an unplanned/stressful situation.
- Be able to recognise a situation, which needs immediate, urgent attention.
- Be able to organise the workplace appropriately following training.
Experience/Knowledge
Essential
- Evidence of previous experience in clerical /administrative role
- Dealing with the public in a service setting
Desirable
- Previous NHS / Reception experience.
- Use of medway/ careflow booking system
- Use of Tracker
Personal Qualities
Essential
- Good interpersonal communication skills.
- Ability to deal with callers who may be upset or angry and deal effectively with their needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
