Job summary
An exciting opportunity within the ICT Directorate for a 1st Line Service Desk Analyst on a 9 Month Secondment is now available. The post is located in Queens Hospital, Romford. This role is to work as part of the ICT Service Desk team providing a high quality first line IT support, to all staff and customers. The ICT Service Desk is the first point of contact for all trust staff and external NHS organisations when accessing BHRUT ICT Services. The post holder will utilize knowledge skills and judgment to provide a first line resolution where possible and escalate any issues which are not fixable at first point of contact.
Main duties of the job
This role is to work as part of the ICT Service Desk team providing a high quality first line IT support, to all staff and customers. The ICT Service Desk is the first point of contact for all trust staff and external NHS organisations when accessing BHRUT ICT Services.
This role will be responsible for IM&T Services across multiple sites including an acute hospital (either Queen's Hospital or King George Hospital and Community Diagnostic Centres) along with several Trust remote sites and clinics.
About us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications
Essential
- NVQ 3 or equivalent in IM&T or information systems related subject plus substantial proven experience in an IM&T support role.
- Passes at A-C in GCSE or equivalent in English and Mathematics
Desirable
- European Computer Driving Licence (ECDL), Microsoft Office User Specialist (MOUS)
- ITIL Framework awareness
- National Vocational Qualification (NVQ)2 in Customer Care or Customer Service related qualification
Experience/ Knowledge
Essential
- Basic PC and peripherals hardware knowledge
- Fundamentals of Windows operating system platforms
- Other systems range from PC Desktop operating systems and Office Applications, Patient Administration system, Email, Web Browser Applications, Customer ICT Customer Service Desk systems etc.
Person Specification
Education/ Qualifications
Essential
- NVQ 3 or equivalent in IM&T or information systems related subject plus substantial proven experience in an IM&T support role.
- Passes at A-C in GCSE or equivalent in English and Mathematics
Desirable
- European Computer Driving Licence (ECDL), Microsoft Office User Specialist (MOUS)
- ITIL Framework awareness
- National Vocational Qualification (NVQ)2 in Customer Care or Customer Service related qualification
Experience/ Knowledge
Essential
- Basic PC and peripherals hardware knowledge
- Fundamentals of Windows operating system platforms
- Other systems range from PC Desktop operating systems and Office Applications, Patient Administration system, Email, Web Browser Applications, Customer ICT Customer Service Desk systems etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
