Job summary
After the challenges of the last few years, we were themost improved trust at the end of 2023 for our four-hour performance; we're no longer in special measures; and Matthew Trainer, our Chief Executive, was named top CEO by the Health Service Journal. We also encourage junior members of staff to take an active role in running the organisation by joining our Shadow Exec.
We've embarked on an exciting programme to introduce Electronic Patient Record (EPR) in June 2025 which will involve changes for almost every member of staff. It's part of a wider digital programme to transform our organisation from being the last in London without an EPR.
Launching an EPR is one of the top priorities for the organisation and its success relies on high quality communication and engagement strategies.
You'll be managing a very high-profile portfolio of work involving strategy development and delivery; coordinating of activity across a range of networks and building on relationships with key stakeholders, staff and partner organisations.
You'll also be responsible for aligning with and developing strategies for other elements of our digital programme.
You'll need a creative flair, a love of working in a dynamic, fast-paced and ever-changing environment, and of course a passion for all things digital.
We would welcome informal enquiries in advance and ask all internal BHRUT staff to discuss any secondment opportunities with their existing line manager before applying.
Main duties of the job
We've embarked on an exciting programme to introduce an Electronic Patient Record (EPR) to drive measurable benefits across patient outcomes and experience, staff satisfaction and reduction of waste/duplication. This will involve changes for almost every member of staff and therefore requires excellent communications to succeed.
It's part of a wider digital programme to transform our organisation from being the last in London without an EPR and the least digitised. It is a varied and high-profile portfolio, with responsibility for staff engagement and experience, internal communications and campaigns, and the use of digital technology.
You will be responsible for developing, implementing and continuously developingour stakeholder communications and engagement strategy, continuing to build our relationships with key stakeholders, staff and partner organisations to ensure the success of this programme.
You will help set the strategic direction for the communications around theprogramme, as well as support the development and delivery of the programmeobjectives.
About us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a 6 month probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Bani Sabharwal, Recruitment and Workforce Project Officer, b.sabharwal@nhs.net. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a 6 month probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Bani Sabharwal, Recruitment and Workforce Project Officer, b.sabharwal@nhs.net. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Skills / Abilities
Essential
- Excellent written skills
- Project management skills
Desirable
- Ability to produce well-designed communication materials, using various software packages, including Publisher, Photoshop, InDesign, Canva and equivalent
- Understanding of research and insight to develop effective behaviour change campaigns
- Budget management skills
Experience / Knowledge
Essential
- Experience delivering an EPR or other large-scale transformation programme
- Experience of effective staff engagement work and internal communications including evaluation
- Experience of managing a brand and application of accessibility legislation across a range of channels
- Experience of working with partners and building relationships with other stakeholders to deliver effective communication campaigns
Person Specification
Skills / Abilities
Essential
- Excellent written skills
- Project management skills
Desirable
- Ability to produce well-designed communication materials, using various software packages, including Publisher, Photoshop, InDesign, Canva and equivalent
- Understanding of research and insight to develop effective behaviour change campaigns
- Budget management skills
Experience / Knowledge
Essential
- Experience delivering an EPR or other large-scale transformation programme
- Experience of effective staff engagement work and internal communications including evaluation
- Experience of managing a brand and application of accessibility legislation across a range of channels
- Experience of working with partners and building relationships with other stakeholders to deliver effective communication campaigns
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
