Job summary
An exciting opportunity has arisen due to promotion of the previous Service Manager for a highly motivated and enthusiastic individual to join our fast-paced Gastroenterology and Endoscopy Departments. The ideal candidate will have a background working within the NHS at Band 7 or above and proven experience in a similar operational role. The postholder will support the management of day-to-day operational issues in the services contributing to the PTL management and supporting/management of administrative services including the provision of support for future planning and will have responsibility for providing management and leadership to the operational and administrative and clerical teams. The postholder will enable the successful delivery of high-quality services for Gastroenterology, Endoscopy, Colorectal, Rapid Diagnostic Unit and Bowel Cancer Screening and will ensure that systems and process that enable the team to function effectively are successfully embedded within the service. Excellent knowledge of Referral to Treatment (RTT) , Cancer pathways and targets is essential. The post holder must be extremely organised with meticulous attention to detail, and able to liaise at all levels with clerical, medical and nursing staff.
Main duties of the job
Working in partnership with the General Manager, the Service Manager manages a defined area of responsibility providing managerial leadership, expertise and operational support to staff within the area of management.The Service Manager will work with the General Manager with a particular focus on the operational performance of the service to support the wider strategic development of the defined service by providing both operational business support in the development and implementation of the Division's strategic objectives.
An exciting opportunity has arisen due to the promotion of the previous Service Manager for a highly motivated and enthusiastic individual to join our fast-paced Gastroenterology and Endoscopy Departments. The ideal candidate will have a background working within the NHS at Band 7 or above and proven experience in a similar operational role.
About us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162
Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162
Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications
Essential
- NHS Experience at Band 7 or above in an operational post
Skills/ Abilities
Essential
- Proven success in delivering change and performance with and through management and clinical teams.
Desirable
- Knowledge of databases, Excel spreadsheets. Able to use work processing spreadsheets and data base packages, interpret, analyse and present management information
Experience/ Knowledge
Essential
- Knowledge of patient referral to treatment times; Cancer pathways and targets
- Experience dealing with patient complaints
Personal Qualities
Desirable
- Demonstrate excellent interpersonal written and verbal communication skills
Person Specification
Education/ Qualifications
Essential
- NHS Experience at Band 7 or above in an operational post
Skills/ Abilities
Essential
- Proven success in delivering change and performance with and through management and clinical teams.
Desirable
- Knowledge of databases, Excel spreadsheets. Able to use work processing spreadsheets and data base packages, interpret, analyse and present management information
Experience/ Knowledge
Essential
- Knowledge of patient referral to treatment times; Cancer pathways and targets
- Experience dealing with patient complaints
Personal Qualities
Desirable
- Demonstrate excellent interpersonal written and verbal communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
