Band 4 Patient Experience and Voluntary Services Administrator
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Job summary
An exciting opportunity has arisen for a highly motivated individual to join our Patient Experience and Voluntary Services Team. You will provide comprehensive administration support to the Patient Experience Team and the Voluntary Services Team.
The post holder will work closely with all levels of staff, patients, volunteers, patient partners, and visitors to ensure that a high-quality service is delivered, and service objectives are achieved. You will need to demonstrate excellent administrative skills, proactive organisational skills when providing assistance to various projects.
Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.
Main duties of the job
The Administration Assistant to the Patient Experience and Voluntary Services Teams is a people facing role. You will provide comprehensive administration support to the Patient Experience Team and the Voluntary Services Team.
The post holder will work closely with all levels of staff, patients, volunteers, patient partners and visitors to ensure that a high-quality service is delivered, and service objectives are achieved. This will require the deployment of efficient administrative, communication, organisation, and interpersonal skills.
You will provide an administrative function for day-to-day tasks, projects, research information and to act as a point of contact for internal and external enquiries associated to Patient Experience initiatives, and the Voluntary Services Department.
About us
We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.
Details
Date posted
03 July 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£29,460 to £31,909 a year per annum inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
162-6198-PA
Job locations
Patient Experience
Romford
RM7 0AG
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Patient Experience
Romford
RM7 0AG
Employer's website
https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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