Band 3 Outpatient Receptionist
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Job summary
Are you passionate about improving the experience of patients who use our hospitals?
We are looking for an enthusiastic and motivated individual to join our Patient Administration Outpatient Department at Queens Hospital.
To provide a comprehensive, professional and efficient reception service to both the multidisciplinary teams and patients of the unit. Ensuring electronic records are accurately maintained and outcome with responsibility for ensuring future appointments are booked as per clinician instruction.
Informal enquiries - please contact Francis Edwards on 01708 435000 Dect. 6259.
Main duties of the job
1. To welcome and receive all patients and visitors attending the department. To carry out identity checks including overseas visitor compliance and accurately update the electronic PAS system as appropriate.
2. To maintain a professional clean workspace ensuring patient data is protected at all times.
3. Responsible for 'checking-in' patients ensuring check-out' of all and non-attending patients on the electronic PAS system on completion of their consultation, making future appointments as per clinician instructions. Ensure the appointment is communicated to the patient by letter as well as 'face to face' when able.
4. Capture and record on the electronic PAS system all completed procedure codes identified by the clinician on the outcome form.
5. Complete the 'cashing up' process for all patients on completion of the clinic ensuring all outcome forms are returned by the outpatient nurse checking that clear clinician instructions for the ongoing care of patients who Did Not Attend (DNA) their scheduled appointment. Please note this role can be at any of our sites.
About us
Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.
As we recover from Covid-19, we're proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive forour teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.
Details
Date posted
08 November 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£21,703 to £22,919 a year per annum inclusive
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
162-5512-SH
Job locations
Across Site
Romford/Ilford
RM7 0AG
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Across Site
Romford/Ilford
RM7 0AG
Employer's website
https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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