Job summary
An exciting opportunity has arisen for conscientious, enthusiastic, and highly motivated Patient Pathway Navigators to join the Surgery services at Barking Havering & Redbridge University Hospitals Trust.
The successful applicants will be providing a comprehensive and efficient Pathway Navigator role in Surgical Services and will provide the administrative responsibility for the delivery of the service allocated. We are looking for a confident and positive individuals and team players with an eye for detail to undertake this role
They will need to have excellent communicational, organisational, advanced IT skills and be able to work meeting deadlines and targets. Flexibility and adaptability will be key skills as well as being good team players with a willingness to take on a variety of duties.
Main responsibilities for the post hold are:
- Providing admin support including assisting in clinics
- Booking appointments
- Dealing with patients and clinicians' enquiries via telephone, email or post.
- Previous experience of working with the public and/or patients in a healthcare environment
- Interacting with staff at all levels
- Experience of dealing with non-routine and complex problems
We are looking for someone who works well under pressure and enjoys working with people.
We would recommend that you read the person specification and the job description attached to the advert for more detailed information about the role.
Main duties of the job
To work as part of a team providing a dedicated patient access facility for patients within surgical services. This will involve close liaison with consultants, patients, medical and nursing staff, cancer MDT teams, support services, patient pathway managers and service managers.
About us
Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.
As we recover from Covid-19, we're proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive forour teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Mothiga Chandrakumar, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Mothiga Chandrakumar, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Skills & Abilities
Essential
- Practical IT skills, including use of Word, Excel, Internet, email, and database input
- Ability to learn to understand and interpret medical terminology
- Excellent self-organisation and prioritisation skills
Experience & Knowledge
Desirable
- Knowledge of the National RTT Standards Dataset and National Cancer Plan
- Working knowledge of the Patient Administration System (PAS)
Education & Qualification
Desirable
Person Specification
Skills & Abilities
Essential
- Practical IT skills, including use of Word, Excel, Internet, email, and database input
- Ability to learn to understand and interpret medical terminology
- Excellent self-organisation and prioritisation skills
Experience & Knowledge
Desirable
- Knowledge of the National RTT Standards Dataset and National Cancer Plan
- Working knowledge of the Patient Administration System (PAS)
Education & Qualification
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
