Band 5 T&O/Ophthalmology Patient Pathway Supervisor
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Job summary
The Trauma and Orthopaedic/Ophthalmology team have an opportunity for a Patient Pathway Supervisor. The post holder will need to have excellent communication and organisational skills, work well as part of team and be self-motivated. The role will be to support the Senior managers with PTL tracking, reviewing and escalating any capacity issues and supporting the PPC's and PPA's within both services. An excellent working knowledge of RTT and HR policies are essential to this role. For any informal queries please contact the team.
Main duties of the job
The Patient Pathway Supervisor's (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPCs) and Patient Pathway Administrators (PPAs) within their teams, ensuring high quality patient experience and assisting service development to maintain this.
To improve access to information and response to enquiries for all patients who use the service. To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards. To provide a contact point for administrative staff, to act on own initiative to resolve problems, and to bring any major issues to the attention of the Patient Pathway Manager and Specialty management team.
About us
Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.
As we recover from Covid-19, we're proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive forour teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.
Details
Date posted
30 June 2023
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,720 to £39,769 a year per annum inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
162-5126-MC
Job locations
Queen's Hospital
Romford
RM7 0AG
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Queen's Hospital
Romford
RM7 0AG
Employer's website
https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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