Job summary
To assist Radiology Systems cr.-ordinator and Divisional Management Team in ensuring the delivery of Referral to Treatment (Targets (RTT) and other applicable National targets.
To provide an efficient and effective centralized booking service for outpatient appointments, day cases and pre-op assessment to patients by means of telephone and face to face contact.
To receive and respond to booking requests both from within the hospital and from external agencies (Satellite clinics).
To ensure that all trust activity for external referrals is collated and recorded onto the hospital Patient Administration System (PAS) in an accurate and timely manner to ensure receipt of appropriate funding and tariffs.
To ensure that all patients have the opportunity to choose a convenient date and location for their appointment or admission.
To ensure that all appointment slots are filled and beds utilised efficiently.
To ensure the smooth and effective day to day running of the Radiology Diagnostic areas
Main duties of the job
Send referrals to the relevant clinician for triage/acceptance/protocolling where required.
Log triaged referrals onto the CRIS/PAS as appropriate, ensuring data quality by following the Partial/Direct booking systems, ensure all patients have the opportunity to agree their appointment/admission date by giving them advanced notice
Select appropriate patients and send invitation letter taking into consideration current waiting times per Clinic/Consultant/scanner and ensuring all patients are booked within appropriate time frame.
Book appointments/admissions according to booking guidelines & systems with the patients and provide advice and information on outpatient procedures, appointments, admissions and clinic arrangements.
When contacting a patient by telephone- Follow questionnaire for patients booking MRI scans to ensure the safety of the scan. Raise any concerns with the Radiology Systems co-ordinator
Collaborate with other staff and departments as necessary to arrange appropriate appointments/investigations/admissions.
Ensure that patients receive all relevant written and verbal information regarding their appointment/admission/procedure
Receive and respond to communications from patients wishing to change or cancel their appointments ensuring guidelines in the Patient Access Policy are followed.
Ensure that all radiology room slots and beds are utilised efficiently.
Monitoring and updating consultants diaries, ensuring that all procedures are booked in their outlook diary.
About us
The Walton Centre
NHS Foundation Trust is the only NHS trust to hold dual accreditation for the
Investors in People we invest in people and we invest in wellbeing
standards and has been awarded Gold status for both. The
Walton Centre is a leader in the treatment and care of neurology and
neurosurgery, placing the patient and their family at the heart of everything
we do. As the only specialist hospital trust in the UK dedicated to providing
comprehensive neurology, neurosurgery, spinal and pain management services we
are proud to be rated as an Outstanding Trust by the Care Quality Commission
(CQC), and champion change throughout the field of neuroscience. Originally
formed in 1992, the Trust received Foundation Trust status in 2009.
With
around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and
18,000 inpatients each year. We have leading specialists and incredibly
dedicated staff delivering excellent clinical outcomes for brain, spinal and
neurological care nationally and internationally. Teams across our site in
Fazakerley, Liverpool, offer a world-class service in diagnosing and treating
injuries and illnesses affecting the brain, spine and peripheral nerves and
muscles, and in supporting people suffering from a wide range of long-term
neurological conditions.
Job description
Job responsibilities
Role summary
- To assist Radiology Systems co-ordinator and Divisional Management Team in ensuring the delivery of Referral to Treatment (Targets (RTT) and other applicable National targets.
- To provide an efficient and effective centralised booking service for outpatient appointments, day cases and pre-op assessment to patients by means of telephone and face to face contact.
- To receive and respond to booking requests both from within the hospital and from external agencies (Satellite clinics).
- To ensure that all trust activity for external referrals is collated and recorded onto the hospital Patient Administration System (PAS) in an accurate and timely manner to ensure receipt of appropriate funding and tariffs.
- To ensure that all patients have the opportunity to choose a convenient date and location for their appointment or admission.
- To ensure that all appointment slots are filled and beds utilised efficiently.
- To ensure the smooth and effective day to day running of the Radiology Diagnostic areas
Key responsibilities
- Send referrals to the relevant clinician for triage/acceptance/protocolling where required.
- Log triaged referrals onto the CRIS/PAS as appropriate, ensuring data quality.
- By following the Partial/Direct booking systems, ensure all patients have the opportunity to agree their appointment/admission date by giving them advanced notice
- Select appropriate patients and send invitation letter taking into consideration current waiting times per Clinic/Consultant/scanner and ensuring all patients are booked within appropriate time frame.
- Book appointments/admissions according to booking guidelines & systems with the patients and provide advice and information on outpatient procedures, appointments, admissions and clinic arrangements.
- When contacting a patient by telephone- Follow questionnaire for patients booking MRI scans to ensure the safety of the scan. Raise any concerns with the Radiology Systems co-ordinator
- Collaborate with other staff and departments as necessary to arrange appropriate appointments/investigations/admissions.
- Ensure that patients receive all relevant written and verbal information regarding their appointment/admission/procedure
- Receive and respond to communications from patients wishing to change or cancel their appointments ensuring guidelines in the Patient Access Policy are followed.
- Ensure that all radiology room slots and beds are utilised efficiently.
- Monitoring and updating consultants diaries, ensuring that all procedures are booked in their outlook diary.
- Arrange TCIs as required, ensuring all involved are informed.
- Arranging COVID swab testing for patients due for procedures and booking this on the PAS system.
- Ensure the appropriate medical secretary receives timely information regarding admissions.
- Ensure that all two week rule cancer patients are contacted and an appointment is agreed with them within two weeks of date of the referral letter.
- Maintain Jefferson Ward Electronic Diary.
- Arrange Interpreters and transport for patients when required.
- Ensure that appointments and admissions do not breach waiting time targets.
- Participate in the achievement of the departmental Key Performance Indicators (KPI)
- Effectively update and manage radiology waiting lists, removing referrals when appropriate.
- Ensure that patient contact details are correct and up to date including mobile phone numbers and ethnic group collection.
- Work as part of the wider team to support an efficient and effective booking service
- Make sure telephone consent is updated to make sure patients are reminded of appts using the SMS reminder service (communicator)
- Undertake training as necessary to fulfil the requirements of the post.
- Deal with any queries or complaints in a professional manner.
- Undertake departmental typing as required
- Identify and suggest departmental improvements in line with the quality improvement policy.
- Attend patients into the department for their appointment. Directing patients, relatives and visitors to the correct locations.
- Deal with incoming calls to the reception ensuring high standard of customer care is provided.
- Ensure accurate and timely inputting of OPD information onto the Patient Administration System and CRIS.
- Update patient demographic details onto PAS/CRIS from patients or their registration forms.
- Provide cover for colleagues in the event of sickness and holidays.
- Liaise with County ambulance control centres to process patient ambulance transport bookings.
- Accessing lab results and liaising with GP surgeries for blood results in line with department policy on contrast administration.
- Liaising with other third parties and sending information securely via NHS.net including second opinions and reports.
Job description
Job responsibilities
Role summary
- To assist Radiology Systems co-ordinator and Divisional Management Team in ensuring the delivery of Referral to Treatment (Targets (RTT) and other applicable National targets.
- To provide an efficient and effective centralised booking service for outpatient appointments, day cases and pre-op assessment to patients by means of telephone and face to face contact.
- To receive and respond to booking requests both from within the hospital and from external agencies (Satellite clinics).
- To ensure that all trust activity for external referrals is collated and recorded onto the hospital Patient Administration System (PAS) in an accurate and timely manner to ensure receipt of appropriate funding and tariffs.
- To ensure that all patients have the opportunity to choose a convenient date and location for their appointment or admission.
- To ensure that all appointment slots are filled and beds utilised efficiently.
- To ensure the smooth and effective day to day running of the Radiology Diagnostic areas
Key responsibilities
- Send referrals to the relevant clinician for triage/acceptance/protocolling where required.
- Log triaged referrals onto the CRIS/PAS as appropriate, ensuring data quality.
- By following the Partial/Direct booking systems, ensure all patients have the opportunity to agree their appointment/admission date by giving them advanced notice
- Select appropriate patients and send invitation letter taking into consideration current waiting times per Clinic/Consultant/scanner and ensuring all patients are booked within appropriate time frame.
- Book appointments/admissions according to booking guidelines & systems with the patients and provide advice and information on outpatient procedures, appointments, admissions and clinic arrangements.
- When contacting a patient by telephone- Follow questionnaire for patients booking MRI scans to ensure the safety of the scan. Raise any concerns with the Radiology Systems co-ordinator
- Collaborate with other staff and departments as necessary to arrange appropriate appointments/investigations/admissions.
- Ensure that patients receive all relevant written and verbal information regarding their appointment/admission/procedure
- Receive and respond to communications from patients wishing to change or cancel their appointments ensuring guidelines in the Patient Access Policy are followed.
- Ensure that all radiology room slots and beds are utilised efficiently.
- Monitoring and updating consultants diaries, ensuring that all procedures are booked in their outlook diary.
- Arrange TCIs as required, ensuring all involved are informed.
- Arranging COVID swab testing for patients due for procedures and booking this on the PAS system.
- Ensure the appropriate medical secretary receives timely information regarding admissions.
- Ensure that all two week rule cancer patients are contacted and an appointment is agreed with them within two weeks of date of the referral letter.
- Maintain Jefferson Ward Electronic Diary.
- Arrange Interpreters and transport for patients when required.
- Ensure that appointments and admissions do not breach waiting time targets.
- Participate in the achievement of the departmental Key Performance Indicators (KPI)
- Effectively update and manage radiology waiting lists, removing referrals when appropriate.
- Ensure that patient contact details are correct and up to date including mobile phone numbers and ethnic group collection.
- Work as part of the wider team to support an efficient and effective booking service
- Make sure telephone consent is updated to make sure patients are reminded of appts using the SMS reminder service (communicator)
- Undertake training as necessary to fulfil the requirements of the post.
- Deal with any queries or complaints in a professional manner.
- Undertake departmental typing as required
- Identify and suggest departmental improvements in line with the quality improvement policy.
- Attend patients into the department for their appointment. Directing patients, relatives and visitors to the correct locations.
- Deal with incoming calls to the reception ensuring high standard of customer care is provided.
- Ensure accurate and timely inputting of OPD information onto the Patient Administration System and CRIS.
- Update patient demographic details onto PAS/CRIS from patients or their registration forms.
- Provide cover for colleagues in the event of sickness and holidays.
- Liaise with County ambulance control centres to process patient ambulance transport bookings.
- Accessing lab results and liaising with GP surgeries for blood results in line with department policy on contrast administration.
- Liaising with other third parties and sending information securely via NHS.net including second opinions and reports.
Person Specification
Experience
Essential
- Appropriate experience in an acute NHS Trust.
- Experienced iCS PAS user
- Knowledge of Hospital
- Procedures
- Knowledge of NHS targets
- Knowledge of appointment booking systems
- Experienced PAS user
Desirable
- Previous experience of working within the specialty of Diagnostics
- Experience of working in an appointment booking centre
- Experienced iCS PAS user
- Knowledge of Patient Access targets.
Qualifications
Essential
- Educated to GCSE level or equivalent.
- ECDL certificate or equivalent
- NVQ Level 3 or equivalent
Desirable
Skills & Attributes
Essential
- Time management skills
- Proven ability to achieve deadlines
- Excellent communication skills
- Ability to communicate at all levels
- Ability to work as part of a team and independently
- Ability to work using own initiative and methodically
- Excellent organisational skills
- Can deliver timely and accurate data whilst working under pressure.
- Reliable and committed
- Professional approach to work and colleagues
- Able to develop good working relationships
- Ability to maintain confidentiality
Desirable
Other
Essential
- Punctual & reliable
- Must comply with Trust uniform code.
Person Specification
Experience
Essential
- Appropriate experience in an acute NHS Trust.
- Experienced iCS PAS user
- Knowledge of Hospital
- Procedures
- Knowledge of NHS targets
- Knowledge of appointment booking systems
- Experienced PAS user
Desirable
- Previous experience of working within the specialty of Diagnostics
- Experience of working in an appointment booking centre
- Experienced iCS PAS user
- Knowledge of Patient Access targets.
Qualifications
Essential
- Educated to GCSE level or equivalent.
- ECDL certificate or equivalent
- NVQ Level 3 or equivalent
Desirable
Skills & Attributes
Essential
- Time management skills
- Proven ability to achieve deadlines
- Excellent communication skills
- Ability to communicate at all levels
- Ability to work as part of a team and independently
- Ability to work using own initiative and methodically
- Excellent organisational skills
- Can deliver timely and accurate data whilst working under pressure.
- Reliable and committed
- Professional approach to work and colleagues
- Able to develop good working relationships
- Ability to maintain confidentiality
Desirable
Other
Essential
- Punctual & reliable
- Must comply with Trust uniform code.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
