Job summary
NHS England & NHS Improvement North West
Hosted by The Walton Centre NHS Foundation Trust
The Commissioning Review Programme Manager role offers an exciting opportunity.
As Programme Manager you will play a pivotal role in leading initiatives to improve specialist rehabilitation services across Cheshire and Merseyside as well as shaping new and innovative pathways.
From overseeing multiple priority areas within the portfolio to building strategic partnerships with commissioning and provider organisations and stakeholders, you will be instrumental in driving improvements and change that enhances patient care outcomes and experience.
The role is to support a programme of work for NHS England & NHS Improvement North West and Cheshire and Merseyside Integrated Care Board, and is hosted by The Walton Centre NHS Foundation Trust.
Main duties of the job
Key Responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachments.
The role will require working at a senior level through a complex delivery programme. The postholder will work on pathway improvement work from scoping and discussion with Teams, data analysis, collating plans and providing recommendations for delivery.
The individual should be able to provide and receive highly complex information and develop clear and concise reports, have the ability to communicate and influence at all levels, have strong planning and coordination skills and be able to grasp critical issues and distil them into clear and management priorities, weighing both costs and benefits.
You will be a strong leader, with a strong value set, driven to improve specialist rehabilitation services for our population.
You will have a developed sense of personal resilience when working with our stakeholders and be able to proficiently navigate challenging discussions and support them in mitigating risks and issues
You will need to be able to travel as part of this role as working on site with teams to research, scope and design improvements is a core part of this role.
This exciting opportunity is available for a 1-year fixed term contract or secondement.
About us
The Walton Centre
NHS Foundation Trust is the only NHS trust to hold dual accreditation for the
Investors in People we invest in people and we invest in wellbeing
standards and has been awarded Gold status for both. The
Walton Centre is a leader in the treatment and care of neurology and
neurosurgery, placing the patient and their family at the heart of everything
we do. As the only specialist hospital trust in the UK dedicated to providing
comprehensive neurology, neurosurgery, spinal and pain management services we
are proud to be rated as an Outstanding Trust by the Care Quality Commission
(CQC), and champion change throughout the field of neuroscience. Originally
formed in 1992, the Trust received Foundation Trust status in 2009.
With
around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and
18,000 inpatients each year. We have leading specialists and incredibly
dedicated staff delivering excellent clinical outcomes for brain, spinal and
neurological care nationally and internationally. Teams across our site in
Fazakerley, Liverpool, offer a world-class service in diagnosing and treating
injuries and illnesses affecting the brain, spine and peripheral nerves and
muscles, and in supporting people suffering from a wide range of long-term
neurological conditions.
Job description
Job responsibilities
Role summary
1.
Lead the
delivery of a high-profile programme of work across Cheshire and Merseyside to
support the strategic objectives of NHS England and Cheshire and Merseyside
ICB to commission high quality specialist rehabilitation services to meet the
needs of patients and work effectively with partners to improve health
outcomes for local people.
2.
Implement an
assigned regional programme, designing, facilitating and effectively leading the
scoping and planning of key priority areas/workstreams, involving strategic
thinking, quality improvement, programme management and stakeholder
engagement.
3.
Work closely
with relevant local, regional and national stakeholders including commissioning,
and acute and rehabilitation provider partners and patient groups to develop
plans to deliver the programme priorities and expected benefits.
4.
Oversee the
programme, working effectively with the Acting Acute Transformation Lead,
Chesire and Merseyside Specialised Commissioning and the Cheshire and
Merseyside Rehabilitation Manager alongside colleagues in contracting,
finance, quality, and performance.
5.
Lead
development of recommendations and plans for the key priority areas/ workstreams
to deliver expected benefits to improve outcomes which will include planning
of new service developments and the development and maintenance of existing services.
6.
Provide
programme management, leadership and expertise to work with a range of
internal and external stakeholders to produce detailed recommendations and analytical
reporting as well as the monitoring and management of the work programme, including
a wide range of complex and often interrelated priorities/workstreams,
providing reports to support conversations with senior leaders and wider
stakeholders.
7.
Establish and
lead the development of key documents to support effective programme
management, working closely with relevant leads to proactively ensure that any
mitigation strategies are implemented where the programme, performance or the
quality of key priority areas/workstreams are shown to be deviating from scope,
target or timescale, and to brief executive team members accordingly.
8.
Develop project
report formats so that they can be used effectively by the Programme Board to
support delivery and track progress of key priorities/workstreams and overall
programme.
Key
responsibilities
1.
Lead the
development of the programme plan to ensure the delivery of key priority areas/workstreams
is aligned with commissioning intentions.
2.
Develop an
efficient operation of monitoring and reporting systems to ensure
comprehensive monitoring of plans and impact of delivery, ensuring risks and
issues are highlighted and responded to appropriately to support effective
programme management with efficient reporting to senior leaders.
3.
Work with
coordinating bodies, ensuring that plans support the delivery of key national
standards, and delivery meets both local and national objectives.
4.
Establish a
Programme Board to develop and deliver appropriate action plans, including a
clear assessment and understanding of local activity, patient need, pathways,
financial spend, gaps in provision/pathways for each priority area/
workstream.
5.
Line management
for programme administration staff.
Key Working Relationships
1. Lead engagement plans for the programme, work with a
wide range of stakeholders to proactively ensure that positive and effective
relations are developed and maintained, organising the development of
detailed plans for monitoring across a range of complex priority
areas/workstreams, ensuring workstream members and Programme Board are fully
sighted on progress throughout the programme timescales.
2. Work in collaboration with clinical and managerial/operational
leads, commissioners and providers on planning, delivery and quality
assurance.
3. Present highly complex information about projects,
initiatives, and services to a wide range of stakeholders in a formal
setting.
People Management
1.
Work with key
stakeholders to ensure priorities/workstreams are completed in a timely
manner.
2.
Forge positive
working relationships, to support an effective matrix approach to achieve expected
benefits.
3.
Work in a
matrix management style and foster close working relations with stakeholders.
Job description
Job responsibilities
Role summary
1.
Lead the
delivery of a high-profile programme of work across Cheshire and Merseyside to
support the strategic objectives of NHS England and Cheshire and Merseyside
ICB to commission high quality specialist rehabilitation services to meet the
needs of patients and work effectively with partners to improve health
outcomes for local people.
2.
Implement an
assigned regional programme, designing, facilitating and effectively leading the
scoping and planning of key priority areas/workstreams, involving strategic
thinking, quality improvement, programme management and stakeholder
engagement.
3.
Work closely
with relevant local, regional and national stakeholders including commissioning,
and acute and rehabilitation provider partners and patient groups to develop
plans to deliver the programme priorities and expected benefits.
4.
Oversee the
programme, working effectively with the Acting Acute Transformation Lead,
Chesire and Merseyside Specialised Commissioning and the Cheshire and
Merseyside Rehabilitation Manager alongside colleagues in contracting,
finance, quality, and performance.
5.
Lead
development of recommendations and plans for the key priority areas/ workstreams
to deliver expected benefits to improve outcomes which will include planning
of new service developments and the development and maintenance of existing services.
6.
Provide
programme management, leadership and expertise to work with a range of
internal and external stakeholders to produce detailed recommendations and analytical
reporting as well as the monitoring and management of the work programme, including
a wide range of complex and often interrelated priorities/workstreams,
providing reports to support conversations with senior leaders and wider
stakeholders.
7.
Establish and
lead the development of key documents to support effective programme
management, working closely with relevant leads to proactively ensure that any
mitigation strategies are implemented where the programme, performance or the
quality of key priority areas/workstreams are shown to be deviating from scope,
target or timescale, and to brief executive team members accordingly.
8.
Develop project
report formats so that they can be used effectively by the Programme Board to
support delivery and track progress of key priorities/workstreams and overall
programme.
Key
responsibilities
1.
Lead the
development of the programme plan to ensure the delivery of key priority areas/workstreams
is aligned with commissioning intentions.
2.
Develop an
efficient operation of monitoring and reporting systems to ensure
comprehensive monitoring of plans and impact of delivery, ensuring risks and
issues are highlighted and responded to appropriately to support effective
programme management with efficient reporting to senior leaders.
3.
Work with
coordinating bodies, ensuring that plans support the delivery of key national
standards, and delivery meets both local and national objectives.
4.
Establish a
Programme Board to develop and deliver appropriate action plans, including a
clear assessment and understanding of local activity, patient need, pathways,
financial spend, gaps in provision/pathways for each priority area/
workstream.
5.
Line management
for programme administration staff.
Key Working Relationships
1. Lead engagement plans for the programme, work with a
wide range of stakeholders to proactively ensure that positive and effective
relations are developed and maintained, organising the development of
detailed plans for monitoring across a range of complex priority
areas/workstreams, ensuring workstream members and Programme Board are fully
sighted on progress throughout the programme timescales.
2. Work in collaboration with clinical and managerial/operational
leads, commissioners and providers on planning, delivery and quality
assurance.
3. Present highly complex information about projects,
initiatives, and services to a wide range of stakeholders in a formal
setting.
People Management
1.
Work with key
stakeholders to ensure priorities/workstreams are completed in a timely
manner.
2.
Forge positive
working relationships, to support an effective matrix approach to achieve expected
benefits.
3.
Work in a
matrix management style and foster close working relations with stakeholders.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent
- Post-graduate diploma (or equivalent) qualification in health commissioning, management or another relevant field.
- Current evidence of relevant on-going CPD.
Experience
Essential
- A good understanding of current health policy, the strategic direction of NHS reform and the ability to horizon-scan effectively.
- Can demonstrate a successful track record of supporting complex programmes of work at a senior level within a large health/social care commissioning organisation.
- Must have supported development of organisational strategic and operational plans and have a very clear understanding of the NHS planning & commissioning cycles.
- Can demonstrate significant evidence of successful contract negotiation, through collaboration with finance and clinical colleagues and positive provider relationships.
- Demonstrable experience of effectively engaging teams / managers in strategic and operational planning, and a proven ability of working with managers to establish priorities and provide assurances around delivery.
- Proven success in working with teams and managers to establish and maintain robust systems for monitoring performance against plan and delivering remedial actions as required in complex projects/programmes.
- Proven capability to develop and review complex Business Cases and make recommendations.
- Excellent analytical skills, ability to scrutinise highly complex and changing data and effective forecasting and modelling.
- Track-record of providing appropriate challenge in an organisational performance management context.
- Ability to model an organisational culture that is positive about change and committed to delivery of the strategic vision.
- Strong leadership, interpersonal skills, authority and able to successfully foster and manage productive relationships.
- Record of planning and prioritising effectively whilst remaining adaptable to demands and short-notice deadlines.
- Able to synthesise and adapt complex data into accessible and appropriate formats for Boards/Governing Bodies, Clinical Leaders and external audiences.
- Excellent IT skills, capable user of MS Office applications and Is able to produce high-quality outputs.
- Able to write concisely and deliver written output in a range of formats, for a variety of audiences.
- High level of work organisation, self- motivation, drive for improving performance and delivering quality.
- Is committed to improving patient care and can lead discussions to that effect.
- Can manage work effectively under pressure to deliver and is adaptable and flexible to rapidly changing scenarios or new ideas.
- Able to manage and resolve conflict in a work situation.
- Committed to personal development and continued professional development.
- High levels of professionalism and integrity able to command respect and trust from stakeholders.
Desirable
- Proven programme management experience, leading several complex programmes.
- Proven track record of working with clinicians to deliver robust and evidence- based work programmes.
- Able to demonstrate strong examples of developing partnership working with Local Authority colleagues.
Other
Essential
- Ability to manage travel.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent
- Post-graduate diploma (or equivalent) qualification in health commissioning, management or another relevant field.
- Current evidence of relevant on-going CPD.
Experience
Essential
- A good understanding of current health policy, the strategic direction of NHS reform and the ability to horizon-scan effectively.
- Can demonstrate a successful track record of supporting complex programmes of work at a senior level within a large health/social care commissioning organisation.
- Must have supported development of organisational strategic and operational plans and have a very clear understanding of the NHS planning & commissioning cycles.
- Can demonstrate significant evidence of successful contract negotiation, through collaboration with finance and clinical colleagues and positive provider relationships.
- Demonstrable experience of effectively engaging teams / managers in strategic and operational planning, and a proven ability of working with managers to establish priorities and provide assurances around delivery.
- Proven success in working with teams and managers to establish and maintain robust systems for monitoring performance against plan and delivering remedial actions as required in complex projects/programmes.
- Proven capability to develop and review complex Business Cases and make recommendations.
- Excellent analytical skills, ability to scrutinise highly complex and changing data and effective forecasting and modelling.
- Track-record of providing appropriate challenge in an organisational performance management context.
- Ability to model an organisational culture that is positive about change and committed to delivery of the strategic vision.
- Strong leadership, interpersonal skills, authority and able to successfully foster and manage productive relationships.
- Record of planning and prioritising effectively whilst remaining adaptable to demands and short-notice deadlines.
- Able to synthesise and adapt complex data into accessible and appropriate formats for Boards/Governing Bodies, Clinical Leaders and external audiences.
- Excellent IT skills, capable user of MS Office applications and Is able to produce high-quality outputs.
- Able to write concisely and deliver written output in a range of formats, for a variety of audiences.
- High level of work organisation, self- motivation, drive for improving performance and delivering quality.
- Is committed to improving patient care and can lead discussions to that effect.
- Can manage work effectively under pressure to deliver and is adaptable and flexible to rapidly changing scenarios or new ideas.
- Able to manage and resolve conflict in a work situation.
- Committed to personal development and continued professional development.
- High levels of professionalism and integrity able to command respect and trust from stakeholders.
Desirable
- Proven programme management experience, leading several complex programmes.
- Proven track record of working with clinicians to deliver robust and evidence- based work programmes.
- Able to demonstrate strong examples of developing partnership working with Local Authority colleagues.
Other
Essential
- Ability to manage travel.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
