Job summary
Join Our Team as a Band 3 PAC Supervisor.
We have an exciting opening for a Band 3 PAC Supervisor at the Walton Centre. This full-time position (37.5 hours per week, Monday to Friday) offers a dynamic role where you can make a real impact.
What You'll Do: As our PAC Supervisor, you'll play a crucial role in ensuring the smooth operation of our Patient Access Centre. Your responsibilities will include:
Providing essential supervisory coverage across the office.
Ensuring optimal staffing levels in all areas.
Offering support and valuable training to our dedicated team.
Managing annual leave, sickness, probation meetings, and more.
For a comprehensive overview of your responsibilities, please refer to the detailed job description.
What We're Looking For: The ideal candidate for this role possesses the following qualities:
Exceptional communication skills.
Previous supervisory experience or a willingness to develop supervisory and leadership skills.
An outstanding telephone manner to support our patients and staff.
Strong organizational skills to keep everything running seamlessly.
The ability to thrive in a fast-paced, high-pressure environment.
Proficiency in IT and data input.
A commitment to maintaining confidentiality.
Main duties of the job
Why Join Our Team:
Opportunities for career growth and development.
A supportive and collaborative work environment.
The chance to make a meaningful difference for patients.
If you're ready to take on this exciting challenge and contribute to the success of our Patient Access Centre, we want to hear from you!
To
supervise the Patient
Registration clerks. Monitor Telephone performance, locate any missing referrals for Outpatient clinics, monitor referral
registration performance and carry out carry out audits as required.
About us
The Walton Centre
NHS Foundation Trust is the only NHS trust to hold dual accreditation for the
Investors in People we invest in people and we invest in wellbeing
standards and has been awarded Gold status for both. The
Walton Centre is a leader in the treatment and care of neurology and
neurosurgery, placing the patient and their family at the heart of everything
we do. As the only specialist hospital trust in the UK dedicated to providing
comprehensive neurology, neurosurgery, spinal and pain management services we
are proud to be rated as an Outstanding Trust by the Care Quality Commission
(CQC), and champion change throughout the field of neuroscience. Originally
formed in 1992, the Trust received Foundation Trust status in 2009.
With
around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and
18,000 inpatients each year. We have leading specialists and incredibly
dedicated staff delivering excellent clinical outcomes for brain, spinal and
neurological care nationally and internationally. Teams across our site in
Fazakerley, Liverpool, offer a world-class service in diagnosing and treating
injuries and illnesses affecting the brain, spine and peripheral nerves and
muscles, and in supporting people suffering from a wide range of long-term
neurological conditions.
Job description
Job responsibilities
Role summary
To
supervise the Patient
Registration clerks. Monitor Telephone performance, locate any missing referrals for Outpatient clinics, monitor referral
registration performance and carry out carry out audits as required.
Principle
Relationships
Outpatient Access & Administration
Manager, Digital Records Manager, Waiting List Coordinators, Patient
Registration Clerks, Secretariat staff.
Key
responsibilities
1
Supervise staff ensuring
the fair distribution of the workload and maximise efficiency of the Patient
Access Centre
2
Ensure all outpatient referrals are registered
within a timely manner.
3
Ensure adequate cover on the telephone rota.
4
Monitor the accurate and timely inputting
of information onto the Patient Administration System ensuring all satellite
outpatient clinic outcomes are reconciled for month end reporting.
5
Carry out audits as
required monitoring slot utilisation and telephone statistics
6
Monitor department stationery levels and
order as necessary in the absence of the Team Leader.
7
Participate in the
Recruitment & Selection process of new staff, including recruitment of bank
and agency staff ensuring trust policies are adhered to.
8
Record staff absence & sickness on the
departmental log sheet on a daily basis, prepare annual leave cards annually.
Complete back to work interviews as required.
9
Manage requests for
special leave to include: Carers, Bereavement and Other.
10
Manage requests for
Annual leave ensuring the needs of the service are maintained.
11
Sort, distribute and action as appropriate
incoming mail on a daily basis.
12
Provide cover for colleagues in the event
of sickness and holidays.
13
Initiate regular team
meetings and develop good communication within the teams and between the
teams.
14
Carry
out PDRs and appraisals for team members.
15
Ensure
that all staff attend mandatory training sessions and develop induction packs
and training plans for new staff members.
Job description
Job responsibilities
Role summary
To
supervise the Patient
Registration clerks. Monitor Telephone performance, locate any missing referrals for Outpatient clinics, monitor referral
registration performance and carry out carry out audits as required.
Principle
Relationships
Outpatient Access & Administration
Manager, Digital Records Manager, Waiting List Coordinators, Patient
Registration Clerks, Secretariat staff.
Key
responsibilities
1
Supervise staff ensuring
the fair distribution of the workload and maximise efficiency of the Patient
Access Centre
2
Ensure all outpatient referrals are registered
within a timely manner.
3
Ensure adequate cover on the telephone rota.
4
Monitor the accurate and timely inputting
of information onto the Patient Administration System ensuring all satellite
outpatient clinic outcomes are reconciled for month end reporting.
5
Carry out audits as
required monitoring slot utilisation and telephone statistics
6
Monitor department stationery levels and
order as necessary in the absence of the Team Leader.
7
Participate in the
Recruitment & Selection process of new staff, including recruitment of bank
and agency staff ensuring trust policies are adhered to.
8
Record staff absence & sickness on the
departmental log sheet on a daily basis, prepare annual leave cards annually.
Complete back to work interviews as required.
9
Manage requests for
special leave to include: Carers, Bereavement and Other.
10
Manage requests for
Annual leave ensuring the needs of the service are maintained.
11
Sort, distribute and action as appropriate
incoming mail on a daily basis.
12
Provide cover for colleagues in the event
of sickness and holidays.
13
Initiate regular team
meetings and develop good communication within the teams and between the
teams.
14
Carry
out PDRs and appraisals for team members.
15
Ensure
that all staff attend mandatory training sessions and develop induction packs
and training plans for new staff members.
Person Specification
Experience
Essential
- Experience of working in an acute hospital setting.
- Previously worked in administrative role without the need for direct supervision.
- Experience of accurate and timely data entry
- Experienced PAS user.
- Time management skills
- Proven ability to achieve deadlines
- Excellent communication skills
- Ability to communicate at all levels
- Ability to work as part of a team and independently
- Ability to work using own initiative and methodically
- Excellent organisational skills
- Ability to analyse data
- Can deliver timely and accurate data whilst working under pressure.
- Reliable and committed
- Professional approach to work and colleagues
- Able to develop good working relationships
- Ability to maintain confidentiality
- IT literate
Desirable
- Experienced iCS PAS user.
- Experience working in a Patient Access Centre.
- Supervision of staff
- Recruitment & Selection
- Appraisal procedure.
Other
Essential
- Flexible approach to working hours
- Ability to withstand pressure of work
- Ability to meet the requirements for the post
- Punctual & reliable
- Must comply with Trust uniform code.
Qualifications
Essential
- Educated to GCSE level or equivalent.
- ECDL certificate or equivalent
- NVQ level 3 or equivalent experience.
Desirable
- IHRIM Foundation Certificate.
Person Specification
Experience
Essential
- Experience of working in an acute hospital setting.
- Previously worked in administrative role without the need for direct supervision.
- Experience of accurate and timely data entry
- Experienced PAS user.
- Time management skills
- Proven ability to achieve deadlines
- Excellent communication skills
- Ability to communicate at all levels
- Ability to work as part of a team and independently
- Ability to work using own initiative and methodically
- Excellent organisational skills
- Ability to analyse data
- Can deliver timely and accurate data whilst working under pressure.
- Reliable and committed
- Professional approach to work and colleagues
- Able to develop good working relationships
- Ability to maintain confidentiality
- IT literate
Desirable
- Experienced iCS PAS user.
- Experience working in a Patient Access Centre.
- Supervision of staff
- Recruitment & Selection
- Appraisal procedure.
Other
Essential
- Flexible approach to working hours
- Ability to withstand pressure of work
- Ability to meet the requirements for the post
- Punctual & reliable
- Must comply with Trust uniform code.
Qualifications
Essential
- Educated to GCSE level or equivalent.
- ECDL certificate or equivalent
- NVQ level 3 or equivalent experience.
Desirable
- IHRIM Foundation Certificate.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
