Job summary
Do you want to be part of and lead our friendly, hard-working and forward thinking Administration and Clerical Team?
As part of the Diagnostic Treatment Centre development an exciting opportunity has arisen within the Imaging Department for a suitably qualified and motivated individual to provide leadership in the role of Office Manager.
The Imaging department provides a 7 day imaging service, covering the modalities of Ultrasound, X-ray, DEXA, Fluoroscopy, CT & MRI
The successful candidate will lead the admin & clerical team to ensure the smooth running of this busy department working with the Access & Performance Manager and the associated teams of the DTC.
Main duties of the job
The ideal candidate will have experience of managing a team, providing leadership, day to day management and building and maintaining good working relationships across the service.
You will be self directive, good at reflective practice, highly organised, with excellent communication skills. The post holder will ensure provision of timely and accurate administrative support to colleagues within various clinical services.This is a varied role and can be demanding at times whilst supporting the team. The applicant will also be expected to provide cross cover for colleagues as and when required.
Experience of using electronic patient records would be advantageous.
The post holder will have a leading role in developing services and therefore will need to be able to demonstrate the ability to embrace and implement change.
About us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes usthe specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video: https://vimeo.com/556197652
Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf
Job description
Job responsibilities
Please see Job description and person specification for full details.
Monitor and review staffing levels and workloads allocating tasks efficiently.
Undertake planning of the clerical and support aspects of the department/service.
Undertake root cause analysis of any areas of under-performance.
Demonstrate strong and effective leadership acting as an exemplary role model for the team.
Manage annual leave for Admin and Clerical team ensuring adequate staff cover is maintained.
Ensure compliance with Mandatory training and maintain current records
Ensure all Admin and Clerical staff attend annual appraisal interview and agree Personal Development Plan, conducting the initial stages of the appraisal process...
Monitor performance of staff, identifying any training requirements.
Manage the recruitment interviews, selection, appointment and induction of Administration & Clerical staff to the department.
Ensure sickness and absence policy is followed. Perform formal sickness counselling as and when required.
Undertake first line management responsibilities. Conducting return to work interviews, and participating in disciplinary and/or dismissal procedures, dealing with grievances etc.
Ensure all appropriate Trust / Department policies and procedures are implemented.
Job description
Job responsibilities
Please see Job description and person specification for full details.
Monitor and review staffing levels and workloads allocating tasks efficiently.
Undertake planning of the clerical and support aspects of the department/service.
Undertake root cause analysis of any areas of under-performance.
Demonstrate strong and effective leadership acting as an exemplary role model for the team.
Manage annual leave for Admin and Clerical team ensuring adequate staff cover is maintained.
Ensure compliance with Mandatory training and maintain current records
Ensure all Admin and Clerical staff attend annual appraisal interview and agree Personal Development Plan, conducting the initial stages of the appraisal process...
Monitor performance of staff, identifying any training requirements.
Manage the recruitment interviews, selection, appointment and induction of Administration & Clerical staff to the department.
Ensure sickness and absence policy is followed. Perform formal sickness counselling as and when required.
Undertake first line management responsibilities. Conducting return to work interviews, and participating in disciplinary and/or dismissal procedures, dealing with grievances etc.
Ensure all appropriate Trust / Department policies and procedures are implemented.
Person Specification
Qualifications
Essential
- Degree or equivalent experience.
- ECDL or relevant experience
Desirable
Skills, Knowledge & Aptitudes
Essential
- Staff management skills
- Recruits, manages and develops staff
- Competence in the use of Microsoft Word
- Ability to engage & motivate workforce
- Ability to manage time and work under pressure
- Promote local resolution to complaints and demonstrate ability to diffuse conflict
- High level ability for use of initiative and decision making.
- Good interpersonal skills
- motivation and negotiation skills
- Excellent verbal and written communication skills
- Good organisational and coordination skills
- Ability to work independently and to use initiative
Desirable
- Knowledge of waiting lists and admissions
- Knowledge of medical terminology
Experience
Essential
- Demonstrable management experience in a healthcare setting
- Use of an NHS patient administration system
- Ability to work and communicate with a range of internal and external professionals
- Ability to work under intense pressure, run multiple tasks at the same time, deal with interruptions and work to deadlines.
- Ability to plan own workload and use own initiative with limited support
- Able to adapt to changes in practices, policies and procedures.
- Experience of managing staff
Physical Requirements
Essential
- Highly developed physical skills, accuracy important ,
- Dexterity and accuracy Ability to work across sites/ departments
Knowledge of Health & Safety Issues
Essential
Other
Essential
- Able to display attention to detail
- Flexible approach to work
- Ability to support and develop others
- Understand the critical importance of confidentiality
- Supportive of staff and colleagues
- Ability to deal with difficult and sensitive situations
- Will be required to undertake training courses to support role
Person Specification
Qualifications
Essential
- Degree or equivalent experience.
- ECDL or relevant experience
Desirable
Skills, Knowledge & Aptitudes
Essential
- Staff management skills
- Recruits, manages and develops staff
- Competence in the use of Microsoft Word
- Ability to engage & motivate workforce
- Ability to manage time and work under pressure
- Promote local resolution to complaints and demonstrate ability to diffuse conflict
- High level ability for use of initiative and decision making.
- Good interpersonal skills
- motivation and negotiation skills
- Excellent verbal and written communication skills
- Good organisational and coordination skills
- Ability to work independently and to use initiative
Desirable
- Knowledge of waiting lists and admissions
- Knowledge of medical terminology
Experience
Essential
- Demonstrable management experience in a healthcare setting
- Use of an NHS patient administration system
- Ability to work and communicate with a range of internal and external professionals
- Ability to work under intense pressure, run multiple tasks at the same time, deal with interruptions and work to deadlines.
- Ability to plan own workload and use own initiative with limited support
- Able to adapt to changes in practices, policies and procedures.
- Experience of managing staff
Physical Requirements
Essential
- Highly developed physical skills, accuracy important ,
- Dexterity and accuracy Ability to work across sites/ departments
Knowledge of Health & Safety Issues
Essential
Other
Essential
- Able to display attention to detail
- Flexible approach to work
- Ability to support and develop others
- Understand the critical importance of confidentiality
- Supportive of staff and colleagues
- Ability to deal with difficult and sensitive situations
- Will be required to undertake training courses to support role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
