Job summary
Patient Access Centre at Liverpool Women's Hospital are looking to recruit a full time receptionist to work Mon to Friday between the hours of 8am & 6pm
The post holder will be required to greet patients on arrival to the department therefore an exceptionally high level of customer service skills are required for this post. The Patient Access department ensure reception cover is provided across Main Out-Patients at the Women's and our satellite clinic on the Aintree Hospital site, the Fetal Centre, colposcopy & Antenatal.
The successful candidate will be required to work across all of the above areas on a rotational basis, which covers both Liverpool Women's Hospital and Aintree Centre for Women's Health sites.
Main duties of the job
The successful candidate will have excellent customer service and IT skills as multiple systems will be used in the role to book patients in and out of clinic attendances, arranging follow up appointments and discharging patients as instructed by the clinician.
We are looking for individuals who are team players and are able to work in a busy environment.
This position would be ideal for individuals looking to pursue a career in the NHS.
About us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes usthe specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video: https://vimeo.com/556197652
Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf
Job description
Job responsibilities
Check patients into and out of clinics ensuring accurate data capture and entry of patient personal information and clinical information in relation to clinic appointments.
Handle enquiries from patients and staff in relation to appointment booking and scheduling within the reception areas.
Use a variety of IT systems including Meditech, Masey, Intouch and CRIS to book patients in and out of clinic attendances.
Ensure a timely cash up of the appointments, ie Schedule follow up appointments / discharge patients in the PAS system (Meditech) as instructed by the clinician.
Be presentable and of smart appearance and adhere to Liverpool Women's Hospital Uniform policy.
Job description
Job responsibilities
Check patients into and out of clinics ensuring accurate data capture and entry of patient personal information and clinical information in relation to clinic appointments.
Handle enquiries from patients and staff in relation to appointment booking and scheduling within the reception areas.
Use a variety of IT systems including Meditech, Masey, Intouch and CRIS to book patients in and out of clinic attendances.
Ensure a timely cash up of the appointments, ie Schedule follow up appointments / discharge patients in the PAS system (Meditech) as instructed by the clinician.
Be presentable and of smart appearance and adhere to Liverpool Women's Hospital Uniform policy.
Person Specification
Experience
Essential
- Experience of working in an office, a reception or an administrative environment, preferably within a healthcare environment
- Previous experience of data entry/input
- Basic keyboard and PC skills
- High standards of accuracy
Desirable
- Knowledge of a hospital based Patient Administration System
- Experience of working in a NHS reception or appointment booking environment
- Knowledge of NHS waiting time requirements and procedures
Qualifications & Learnig
Essential
- Educated to GCSE level or equivalent including English and Mathematics
Desirable
- Additional Customer Service or Administraive qualification such as an NVQ qualification such as an NVQ Qualification
Personal Qualites
Essential
- Flexible and adaptable to change.
- Ability to work to a deadline, priorities own work load and work under pressure
- Ability to work independently or as part of a team.
Desirable
- Able to implement new ideas to benefit patients, staff and working environment
Person Specification
Experience
Essential
- Experience of working in an office, a reception or an administrative environment, preferably within a healthcare environment
- Previous experience of data entry/input
- Basic keyboard and PC skills
- High standards of accuracy
Desirable
- Knowledge of a hospital based Patient Administration System
- Experience of working in a NHS reception or appointment booking environment
- Knowledge of NHS waiting time requirements and procedures
Qualifications & Learnig
Essential
- Educated to GCSE level or equivalent including English and Mathematics
Desirable
- Additional Customer Service or Administraive qualification such as an NVQ qualification such as an NVQ Qualification
Personal Qualites
Essential
- Flexible and adaptable to change.
- Ability to work to a deadline, priorities own work load and work under pressure
- Ability to work independently or as part of a team.
Desirable
- Able to implement new ideas to benefit patients, staff and working environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
