Job summary
The Hewitt Fertility Centre is one of Britain's largest Reproductive medicine units providing a comprehensive service to both NHS and fee paying patients.
The Hewitt Fertility Centre is wholly committed to providing a high quality service to patients who attend the centre, for a range of fertility related investigations and treatments. An opportunity has arisen within The Hewitt Fertility Centre at Liverpool site for a Reception Administrator, who is a bright, committed, and enthusiastic individual. You would be working within a rapidly developing service and should be able to demonstrate excellent communication skills. A background in an administration essential. The unit is operational between 07.00am and 17.00pm currently. The Hewitt Centre Liverpool supports a 7 day service.
Please note successful candidate will cover weekend working.
Main duties of the job
The post holder is responsible for providing a welcoming, helpful and efficient reception service for all patients and visitors to the Hewitt Fertility Centre. This entails a wide range of understanding of the administrative arrangements within the Unit and a good level of proficiency in the use of the relevant IT systems. Patient Administrative Systems (PAS) An ability to cope with high levels of activity in a professional and caring manner is essential. successful Candidate will work weekends.
About us
Liverpool Women's NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes usthespecialist health provider of choice in Europe for women, babies and families.
For roles at Liverpool University Hospitals, visit their careers page.
UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine your eligibility for sponsorship if you were to gain a conditional offer for this role.
https://www.gov.uk/skilled-worker-visa/your-job
Job description
Job responsibilities
Deliver a high level of customer service in all interactions with patients, their partners, relatives, carers and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times. Days and working pattern, Wednesday, Thursday, Friday hrs. 07:15am to 15:15 pm, Saturday working 08:00am to 14:00pm. Provide a friendly and approachable patient reception service for the Hewitt Fertility Centre. Deal with all patient / visitor queries and concerns received at the Reception Desk using judgment and discretion, prioritizing queries and providing nonclinical advice in relation to administrative arrangements. Establish the reason for the patients attendance and check patients into and out of clinic appointments on up to three separate Patient Administration Systems (PAS) Digicare, IDEAS and CRIS.Ensure patients demographic details are correct using Trust procedures and update Digicare, IDEAS and Case Notes. Check other personal data in accordance with Trust requirements. Generate invoices for all investigations and top up of medications for Self-Funded Patients and NHS prescription fees as required.Take payments for outstanding invoices as and when required. Liaise with Operational Support Manager as required at Liverpool Women's Hospital to ensure all patient attendances are accounted for and that all the information is correct.
Please see Job description for Full details
Job description
Job responsibilities
Deliver a high level of customer service in all interactions with patients, their partners, relatives, carers and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times. Days and working pattern, Wednesday, Thursday, Friday hrs. 07:15am to 15:15 pm, Saturday working 08:00am to 14:00pm. Provide a friendly and approachable patient reception service for the Hewitt Fertility Centre. Deal with all patient / visitor queries and concerns received at the Reception Desk using judgment and discretion, prioritizing queries and providing nonclinical advice in relation to administrative arrangements. Establish the reason for the patients attendance and check patients into and out of clinic appointments on up to three separate Patient Administration Systems (PAS) Digicare, IDEAS and CRIS.Ensure patients demographic details are correct using Trust procedures and update Digicare, IDEAS and Case Notes. Check other personal data in accordance with Trust requirements. Generate invoices for all investigations and top up of medications for Self-Funded Patients and NHS prescription fees as required.Take payments for outstanding invoices as and when required. Liaise with Operational Support Manager as required at Liverpool Women's Hospital to ensure all patient attendances are accounted for and that all the information is correct.
Please see Job description for Full details
Person Specification
Qualifications
Essential
- Good basic education
- NVQ2 or equivalent experience
Skills, Knowledge & Aptitudes
Essential
- Well organised
- Clear legible handwriting
- Good communication skills, using tact and showing sensitivity to the situation
- Confident and helpful telephone manner
- Good keyboard skills
- Ability to resolve conflict and complaints at source where possible
Experience
Essential
- Experience of customer service role
- Experience of using Meditech
- NHS working experience
- Team work or group member experience
Personal Attributes
Essential
- Good health record
- Good attendance and timekeeping record
- Neat and tidy appearance
- Enjoys working with people
- Friendly, approachable and confident
- Able to assess situations and suggest possible solutions
- Understand the requirement of delivering an excellent service to all at all times
- Able to enhance the service we provide with enthusiasm
- Able to work flexibly
- Able to work under pressure at times
Special Requirements
Essential
- Understanding of HFEA Code of Practice with particular respect to confidentiality of data
Person Specification
Qualifications
Essential
- Good basic education
- NVQ2 or equivalent experience
Skills, Knowledge & Aptitudes
Essential
- Well organised
- Clear legible handwriting
- Good communication skills, using tact and showing sensitivity to the situation
- Confident and helpful telephone manner
- Good keyboard skills
- Ability to resolve conflict and complaints at source where possible
Experience
Essential
- Experience of customer service role
- Experience of using Meditech
- NHS working experience
- Team work or group member experience
Personal Attributes
Essential
- Good health record
- Good attendance and timekeeping record
- Neat and tidy appearance
- Enjoys working with people
- Friendly, approachable and confident
- Able to assess situations and suggest possible solutions
- Understand the requirement of delivering an excellent service to all at all times
- Able to enhance the service we provide with enthusiasm
- Able to work flexibly
- Able to work under pressure at times
Special Requirements
Essential
- Understanding of HFEA Code of Practice with particular respect to confidentiality of data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
