Clinical Services Manager Hewitt Fertility Centre

Job responsibilities

Main Duties and Responsibilities:To deliver safe services1. Provide clinical leadership, co-ordinating and assuring the highest standards of care for patients as measured by HFEA standards and trust performance indicators.2. Provide professional nursing and AHP leadership on the organisation andmanagement of care.3. Monitor the provision and delivery of support services ensuring that these are designed and delivered to achieve the highest standard of care.4. Support in ensuring best practice in infection prevention and control is adopted by all staff at all times.5. Work in collaboration with the Facilities team to ensure that support services, and cleaning schedules are reflective of the needs of the clinical areas and that the environment is maintained appropriately.

6. Act as patients advocate in promoting, and delivering the highest standard of care, and monitor compliance against current, relevant policies and procedures.7. Provide a visible, accessible and authoritative presence to whom patients and their partners can turn for assistance.8. Ensure the fundamental and essential aspects of fertility care are met and measured by benchmarking.9. Lead clinical governance initiatives ensuring a process of quality improvement and driving up standards of nursing care.10. Contribute to developing and measuring and monitoring Key performance indicators.11. Ensure that equipment is clean, well maintained and fit for purpose and that staff are trained in its use accordingly.12. Provide support and advice on issues relating to safeguardingchildren/protecting children/domestic violence and vulnerable adults fornurses/midwives and support staff in the Division.13. Contribute to Clinical Governance, HFEA, Quality improvment requirements, Research and Development initiatives, providing professional advice and leadership. Provide evidence for compliance and lead on action plans where gaps are identified.14. Report and record all adverse clinical incidents and investigate as needed, reporting and providing evidence of learning as appropriate.15. Comply with the HFEA and Trust policy for management and administration of medicines, proactively working with clinical teams to reduce the severity of medicine related incidents.16. Identify areas of special interest, practice development, and serviceimprovement delegating to team members as appropriate.17. Undertake relevant clinical skills and functions in accordance with the NMC code of Conduct to maintain professional competence, authority and credibility.18. Be part of the manager on call rota.

To develop a well led, capable and motivated workforce1. Facilitate and lead team working, innovation and practice development.2. Ensure appropriate skill mix for patient need providing advice and overview, promoting new ways of working.3. Lead initiatives to promote staff having a positive experience in the workplace.4. Role model the expected standards of behaviour and positively challengeindividuals when performance falls below expected standards.5. Responsible for managing sickness absence and performance. Ensure proactive management of the teams.6. Be involved in the recruitment and retention of staff at Band 7 and below.7. Provide leadership, recognising and valuing equality and diversity in theworkplace.8. Provide an effective learning environment for all staff developing own area to achieve relevant standards

9. Responsible for ensuring all staff in area of remit comply with training including equipment competencies.10. Ensure effective induction programmes for staff new to the area, ensuring newly qualified nurses are supported by a programme of preceptorship.

To be efficient and make best use of available resources1. Work with the divisional management team to prioritise cost pressures.2. Allocate duties to staff in accordance with their individual levels of competence.3. To manage demand and capacity to ensure access targets are met.4. To monitor demand and capacity through periods of staff shortages, maternity cover etc ensuring safe working practices at all times.5. Constantly review service provision and ensure agreed changes are managed to agreed timescales.6. Effectively performance manage staff.7. Effectively manage systems and processes to enable collection of performance monitoring information.8. To regularly review clinical and managerial information regarding activity within the service, producing reports and service improvement plans accordingly for consideration by the Divisional Manager/and or Divisional Board.9. Working closely with clinicians in order to achieve optimal decisions for overall patient care.10.Build processes around patients and work with patients as partners in the delivery of excellent healthcare.

To deliver the most effective outcomes1. Maintain an effective communication network; written, verbal and electronic, informing senior staff of all matters outside your role/sphere of competence, cascading information to more junior staff.2. Communicate with other service providers to support the effectiveness of wards/departments.3. Play an active part in Clinical Audit review.4. Communicate effectively on a daily basis with patients, this will include difficult conversations to address expectations of patients who are accessing fertility services and the complexities of fertility treatment and pathways.

To deliver the best possible experience for patients and staff1. Lead and encourage practice development initiatives, encouraging innovation and development and ensuring that teams participate in patient safety and quality improvement programmes.2. Responsibility for the delivery and maintenance of Key performance indicators relating to Fertility.3. Support the implementation of the Patient Experience and Involvementstrategy, improving the patient experience by being visible, listening to andresolving problems for patients and their relatives and building links with PALS.

4. Investigate any accidents, complaints, defects in equipment, near misses and adverse clinical and non-clinical events, and produce reports as requested by Person Responsible and Lead Nurse.5. Promote ways in which patients and their carers can be involved in their care and service development.6. Support complaints management for area of responsibility, ensuring learning is embedded and disseminated, utilising strategies to ensure an overall reduction in complaint numbers.

Legal and Professional Responsibilities1. Ensure practitioners are aware of and understand their professional and legal responsibilities.2. Provide professional advice and input to policy development where appropriate to role.3. Adhere to Trust and departmental policies and procedures and monitorcompliance.4. Maintain a safe environment for yourself and others, taking reasonable care to avoid injury. Cooperate with the Trust to meet statutory requirements.5. Provide statements regarding untoward incidents, as requested by Head of Nursing.6. Ensure all staff attend Trust mandatory training annually.7. Maintain registration and nursing/midwifery competencies, and comply with NMC code of Professional Conduct, and related documents.8. Sustain and improve own professional development by personal study, work based learning activities, and by using opportunities provided by the Trust.9. Keep up-to-date with legal matters that may arise during course of duty.

Qualifications

Essential

• Registered Nurse/AHP
• First degree in nursing or health related subject or equivalent
• Extensive experience at ward Manager level
• Leadership qualification or evidence of leadership skills
• Master's degree or working towards

Desirable

• Teaching and assessing qualification

Experience

Essential

• Evidence of recent professional development.
• Significant Team management experience
• Change management experience
• Evidence of taking lead in an area of work across more than one clinical area.
• Evidence of excellent managerial, leadership and organisational skills.
• Evidence of ability to motivate and develop all teams of nursing staff across the directorate. ? Evidence of ability to work across professional teams and organisational boundaries
• Proven track record of being able to delegate and prioritise.
• Evidence of excellent appraisal skills
• Evidence of excellent understanding of Trust policies and procedures and ability to translate these into action
• Evidence of excellent understanding of Trust Personnel policies and procedures. Experience in their use is essential.
• Evidence of Performance Management skills
• A sound understanding of National Nursing and Patient Agendas.
• An understanding of Clinical Governance and the application to practice

Desirable

• Experience of leading change experience
• Knowledge of fertility treatment and pathways

Communication/ Relationship

Essential

• Evidence of excellent written, verbal and interpersonal skills. ? Proven ability to vary communication style according to audience and situation
• Proven track record of being able to break bad news and managing difficult situations sensitively
• Evidence of ability to co -ordinate and motivate the multidisciplinary team
• Evidence of experience in co - ordinating and chairing meetings and recording accurate notes
• Evidence of experience of conflict resolution
• Proven ability to facilitate clinical Supervision and reflective practice (as supervisor and supervisee)

Analytical / Judgmental

Essential

• Proven ability to assess, plan, deliver and evaluate individualised and evidenced based nursing case.
• Evidence of excellent ability to monitor the quality of work in others, to identify their learning and development needs and devise strategies to meet those needs
• Evidence of excellent ability to demonstrate a problem solving approach and have evidence to demonstrate actions arising have been implemented
• Proven experience of audit, benchmarking or research and the ability to use results to inform change and development
• Proven ability to devise and monitor systems of work.

Planning / Organizational

Essential

• Proven track record of excellent ability to co -ordinate the work of the multidisciplinary team and lead on any actions required
• Proven track record of excellent ability to co -ordinate the work of the multidisciplinary team and lead on any actions required ? Proven ability to support the ward manager in maintaining an environment conducive to the delivery of excellence in care
• Able to develop short, medium and long term strategies for the development of the wards
• Evidence of experience in recruitment, selection & retention process
• Evidence of experience in management of sickness / absence in accordance with Trust policy ? Experience in management of change in accordance with Trust policy ? Proven track record of sickness absence management ? Experience of management of change ? Able to plan, manage, monitor resources (staff management and financial management)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).