Job summary
The post is for a 12-month fixed term contract at the Hewitt Fertility Centre Knutsford site. The post holder is responsible for providing an efficient clerical support service to the organisation supporting the clinical team, Fertility Screening Clinic, (FSC) and, One Stop Infertility (OSI) clinics, Hewitt Centre Patient Information.
To help provide an efficient administrative service for the Knutsford Clinic, the post holder will prepare case notes for FSC clinics and IVF clinics, for both NHS and Self-Funding patients. Help prepare Hewitt Centre Patient Information, with particular attention to data entry and maintenance and filing of patient case notes. To make NHS and Private patient appointments, register patients on the required computer systems, issue invoices, take payments and carry out other administrative tasks as necessary.
Main duties of the job
To deal with all patient queries and concerns.
To answer telephone queries and concerns - (these may be of a sensitive nature)
To register new patients and make new patient appointments both NHS and Private, using logging procedures on Meditech and Choose and Book as required, sending out relevant patient letters.
To make follow up appointments as required. To liaise with consultants/nurses with regards to patient queries.
To issue patient information leaflets as required.
To assist with general administrative duties e.g. dealing with mail, photocopying and filing.
To provide an efficient admin service for the registration and treatment of satellite patients.
To invoice private patients for consultation, screening, treatment, and drug top ups, taking payment in person or by telephone, via cash, debit/credit card, bank transfer and recording all payments on IDEAS. o comply with all departmental standard operating procedures as appropriate.
To provide absence cover within the admin team, including reception duties as required.
To identify and raise any issues to the Admin Team Leader.
About us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm new-borns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving its services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video: https://vimeo.com/556197652
Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf
Job description
Job responsibilities
To deal with all patient queries and concerns.
To answer telephone queries and concerns (these may be of a sensitive nature)
To register new patients and make new patient appointments both NHS and Private, using logging procedures on Meditech and Choose and Book as required, sending out relevant patient letters.
To make follow up appointments as required.
To liaise with consultants/nurses with regards to patient queries. To issue patient information leaflets as required.
To assist with general administrative duties e.g. dealing with mail, photocopying and filing.
To provide an efficient admin service for the registration and treatment of satellite patients.
To invoice private patients for consultation, screening, treatment, and drug top ups, taking payment in person or by telephone, via cash, debit/credit card, bank transfer and recording all payments on IDEAS. o comply with all departmental standard operating procedures as appropriate.
To provide absence cover within the admin team, including reception duties as required.
To identify and raise any issues to the Admin Team Leader.
For Full Details see job description
Job description
Job responsibilities
To deal with all patient queries and concerns.
To answer telephone queries and concerns (these may be of a sensitive nature)
To register new patients and make new patient appointments both NHS and Private, using logging procedures on Meditech and Choose and Book as required, sending out relevant patient letters.
To make follow up appointments as required.
To liaise with consultants/nurses with regards to patient queries. To issue patient information leaflets as required.
To assist with general administrative duties e.g. dealing with mail, photocopying and filing.
To provide an efficient admin service for the registration and treatment of satellite patients.
To invoice private patients for consultation, screening, treatment, and drug top ups, taking payment in person or by telephone, via cash, debit/credit card, bank transfer and recording all payments on IDEAS. o comply with all departmental standard operating procedures as appropriate.
To provide absence cover within the admin team, including reception duties as required.
To identify and raise any issues to the Admin Team Leader.
For Full Details see job description
Person Specification
Skills, Knowledge & Aptitudes
Essential
- Clear Legible handwriting
- Proficient keyboard skills
- Good time management
- Able to use own initiative
- Understanding of confidentiality
- Able to work unsupervised
Qualifications & Learning
Essential
- Educated to GCSE level or equivalent including English and Mathematics.
- European Computer Driving Licence (ECDL) Qualification or equivalent.
- Typing qualification - RSA II or equivalent.
Experience
Essential
- Previous relevant experience in clerical environment.
- Previous Healthcare admin experience.
- Gynaecology/Fertility experience.
- Previous typing experience.
Personal Attributes
Essential
- Good Communicator, able to deal sensitively with others
- Self Confidence
- Good telephone manner
- Good Time Keeper
- Commitment to Role & Service Development
- Neat and Tidy appearance Able to work flexibly and under pressure at busy times
Special Requirements
Essential
- Need to be able to drive to Liverpool if required
- Need to be prepared to work as job share and cover as required
Person Specification
Skills, Knowledge & Aptitudes
Essential
- Clear Legible handwriting
- Proficient keyboard skills
- Good time management
- Able to use own initiative
- Understanding of confidentiality
- Able to work unsupervised
Qualifications & Learning
Essential
- Educated to GCSE level or equivalent including English and Mathematics.
- European Computer Driving Licence (ECDL) Qualification or equivalent.
- Typing qualification - RSA II or equivalent.
Experience
Essential
- Previous relevant experience in clerical environment.
- Previous Healthcare admin experience.
- Gynaecology/Fertility experience.
- Previous typing experience.
Personal Attributes
Essential
- Good Communicator, able to deal sensitively with others
- Self Confidence
- Good telephone manner
- Good Time Keeper
- Commitment to Role & Service Development
- Neat and Tidy appearance Able to work flexibly and under pressure at busy times
Special Requirements
Essential
- Need to be able to drive to Liverpool if required
- Need to be prepared to work as job share and cover as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
