Patient Services Officer

Job summary

Right to work: We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Health and Care visa route. We recommend that you assess your eligibility before applying for this position. Visit Health and Care Worker visa: Overview - GOV.UK

This role is working Monday - Friday shifts between 8am & 6pm including some weekend & bank holidays

An exciting opportunity has arisen in Clatterbridge Cancer Centre at the Wirral site for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.

The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.

The post holder will also be responsible for appointing radiology slots across many services for extremely busy departments. This will include a full appointment booking system and ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous.

Main duties of the job

Main duties of the job

Experience of booking multiple series of appointments as per protocols

To participate in administrative and clerical duties

To maintain confidentiality at all times

To maintain multiple email boxes

To have a knowledge of a range of procedures and appointments across multiple services

To communicate with patients around their appointments liaising with Clinicians regarding complex cases - via telephone, text service & email

Requires multitasking

Using multiple applications

Supporting other teams/areas within the Hub

Reception cover

The post holder will participate in the appointing of Complex appointments across hubs and be expected to undertake additional clerical duties pertaining to specific areas. The post holder will also be expected to liaise with the clinical Teams within the departments.

Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis

About us

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

• Kind
• Empowered
• Responsible
• Inclusive