Job summary
To provide a high-profile visible presence and clinical expertise, managerial leadership and coordination of the operational function for the whole hospital on all 3 sites over a 24-hour period.
To be the point of contact for all staff within the Trust and to assist and support patients and the public with their enquiries and complaints. Liaise with the Senior Duty Manager (SDM), Chief Operating Officer (COO), Deputy Chief Operating Officer (DCOO) and On Call Director (OCD), Care Group management teams and department leads.
To contribute to and actively manage the emergency and elective admission process, across the site and capacity, in order to provide safe and appropriate patient placement and achievement of related Trust targets whilst maintaining contingency plans for emerging issues.
Main duties of the job
To provide a high-profile visible presence and clinical expertise, managerial leadership and coordination of the operational function for the whole hospital on all sites over a 24-hour period.
To be the point of contact for all staff within the Trust and to assist and support patients and the public with their enquiries and complaints. Liaise with the Senior Duty Manager (SDM), Chief Operating Officer (COO), Deputy Chief Operating Officer (DCOO) and On Call Director (OCD), Care Group management teams and department leads.
To contribute to and actively manage the emergency and elective admission process, across the site and capacity, in order to provide safe and appropriate patient placement and achievement of related Trust targets whilst maintaining contingency plans for emerging issues.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Person Specification
Qualifications
Essential
- Ability to work in a busy enviroment
- First level NMC Registration with evidence of post registration qualification to a minimum of degree level or equivalent experience.
- Possession of relevant mentorship/education/teaching certificate.
Desirable
- Ability to work under pressure and to time critical deadlines
- Bachelor's Degree in Nursing, health or related management studies.
- Intermediate Life Support
Experience
Essential
- A good level of experience as a Sister/Charge Nurse/Clinical Nurse Specialist (or equivalent).
- Demonstratable post registration experience at a senior level.
- Evidence of experience within an operational management role in an acute hospital setting.
Desirable
- Experience of dealing with financial systems i.e. budgetary control, Clinical Governance, Health and Safety and Human Resources.
- communication skills
Esssential
Essential
- Ability to meet targets
- Ability to support junior staff
Desirable
- Understanding of NHS targets and performance requirements
- Mentoring or clinical support experience
Person Specification
Qualifications
Essential
- Ability to work in a busy enviroment
- First level NMC Registration with evidence of post registration qualification to a minimum of degree level or equivalent experience.
- Possession of relevant mentorship/education/teaching certificate.
Desirable
- Ability to work under pressure and to time critical deadlines
- Bachelor's Degree in Nursing, health or related management studies.
- Intermediate Life Support
Experience
Essential
- A good level of experience as a Sister/Charge Nurse/Clinical Nurse Specialist (or equivalent).
- Demonstratable post registration experience at a senior level.
- Evidence of experience within an operational management role in an acute hospital setting.
Desirable
- Experience of dealing with financial systems i.e. budgetary control, Clinical Governance, Health and Safety and Human Resources.
- communication skills
Esssential
Essential
- Ability to meet targets
- Ability to support junior staff
Desirable
- Understanding of NHS targets and performance requirements
- Mentoring or clinical support experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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