Job summary
Do you work well in a team?
Are you able to focus on tasks in busy environments? Are you ready for a challenging yet rewarding role within the NHS?
The West Cornwall Urgent Treatment Centre has a vacancy for a Receptionist to provide an exceptional patient experience by ensuring a welcoming, helpful and supportive reception service. The role is integral to the patient journey and the ideal candidate will demonstrate care and compassion while maintaining a sense of calm while working under pressure.
The ability to observe patient confidentiality and maintain a professional manner are essential and the post holder will be required to work with minimal supervision. Successful candidates will also have the ability to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.
Duties will include booking in patients presenting to UTC by utilising hospital systems such as Maxims and Oceano in order to contribute to the effective delivery of patient care.
Main duties of the job
Previous experience of working in a customer focused environment is essential.
Previous experience of working within a healthcare environment / clinical setting, and previous experience of using healthcare IT systems would also be desirable.
Ability to organise and prioritise own workload to meet all relevant deadlines is essential.
To provide an efficient reception service to patients and all visitors arriving at the Urgent Treatment Centre, West Cornwall Hospital.
Be a role model demonstrating good communication and ensuring robust and open contact with all UTC service users.
To register patients accurately, using the appropriate RCHT systems.To act as an intermediary between patients, relatives, nursing and medical staff in the UTC.
Provision of a comprehensive and effective administrative service to support the smooth and efficient running of the team, which is part of the high quality service delivered within the Urgent Treatment Centre.
About us
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
The Royal Cornwall Hospitals Trust is a non-smoking organisation. Smoking will not be permitted on any of the sites by staff in trust uniform and/or wearing a trust identification badge in any location, in vehicles owned or leased by the Trust or in the homes (including gardens) of any patients visited at home.
Job description
Job responsibilities
The applicant for this position must be able to communicate effectively and respectfully at all times with both patients and colleagues.
Team work is an essential part of this role, as it is across the entire Urgent Treatment Centre and across the trust as a whole.
We encourage support and kindness in every role/task you take on, this being an essential attribute to all colleagues.
Our staff matter to us and we recognise that a friendly environment helps our colleagues to work to their best ability.
Healthy, supportive and focused working relationships support the environment we have worked hard to achieve. Communication is a key part of the role, being able to discuss your workload and relay information to other colleagues is also vital.
The successful applicant needs to have high levels of accuracy while under pressure. Keeping your team members informed allows patient care to flow smoothly and efficiently, ensuring patients received quality care.
Job description
Job responsibilities
The applicant for this position must be able to communicate effectively and respectfully at all times with both patients and colleagues.
Team work is an essential part of this role, as it is across the entire Urgent Treatment Centre and across the trust as a whole.
We encourage support and kindness in every role/task you take on, this being an essential attribute to all colleagues.
Our staff matter to us and we recognise that a friendly environment helps our colleagues to work to their best ability.
Healthy, supportive and focused working relationships support the environment we have worked hard to achieve. Communication is a key part of the role, being able to discuss your workload and relay information to other colleagues is also vital.
The successful applicant needs to have high levels of accuracy while under pressure. Keeping your team members informed allows patient care to flow smoothly and efficiently, ensuring patients received quality care.
Person Specification
Qualifications
Essential
- Good standard of education including GCSE English
- Good IT skills and recent enhanced use of computers
Desirable
- Experience in a customer service environment
- IT qualification or previous use of PAS or equivalent
Practical And Intellectual Skills
Essential
- Previous reception experience and customer care role
Desirable
- Working in a healthcare setting
- Knowledge of RCHT IT systems- PAS, Oceano, e-notes
Person Specification
Qualifications
Essential
- Good standard of education including GCSE English
- Good IT skills and recent enhanced use of computers
Desirable
- Experience in a customer service environment
- IT qualification or previous use of PAS or equivalent
Practical And Intellectual Skills
Essential
- Previous reception experience and customer care role
Desirable
- Working in a healthcare setting
- Knowledge of RCHT IT systems- PAS, Oceano, e-notes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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