Job summary
Royal Cornwall Hospitals NHS Trust is continuing on its digital and clinical transformation journey that will change the way in which we deliver care across Cornwall, the Isles of Scilly, and the South West Peninsula. The eCare (Electronic Patient Record) Programme will underpin everything we do for our patients, our people, and our communities, as well as creating a working environment renowned for excellence and innovation that enables our staff to deliver safe and compassionate care every day. We believe the people of Cornwall and the Isles of Scilly, and our staff deserve nothing less.
Key to the success of the EPR will be the engagement and involvement of service users and staff in building, then delivering the transformation.
The Test Manager will carry direct management responsibility for the test team across two Programmes (EPR & Clinical Programme).The Test Manager will be responsible for the entirety of testing activities across the two Programmes (EPR & Clinical Programme); sharing knowledge and maintaining engagement with colleagues towards achievement within the key results areas.
This post is full time and substantive. You will be based onsite at the Royal Cornwall Hospital in Truro.
Are you an experience Test Manager?
Do you hold the ISTQB Foundation and ISTQB Advanced Test Manager (or equivalent)?
Looking for an exciting challenge and ready to make a difference?
If you answered Yes to the above then please apply - we look forward to meeting you.
Main duties of the job
The Test Manager will provide a service which ensures software solutions are fit for purpose at the point of delivery.They will manage all testing activities across two Programmes (EPR & Clinical Programme)including documentation and escalation of test results, incidents and issues which arise during pre-implementation and 'go-live' periods across the two Programmes (EPR & Clinical Programme).The Test Manager will have direct management responsibility for the test team across the two Programmes (EPR & Clinical Programme), including identification of training and development needs.The EPR Test Manager will be responsible for the entirety of testing activities across the two Programmes (EPR & Clinical Programme); sharing knowledge and maintaining engagement with colleagues towards achievement within the key results areas.
They will be responsible for producing Test Strategies which meets the requirements of the 2 programme and will define a detailed test plan for the programme which will encapsulate all elements of testing including user acceptance. Subsequently they will develop the ongoing test plan strategy including for new versions and upgrades.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
KEY RESULT AREAS
The Test Manager will:
Produce a robust testing delivery plan and resource schedule which covers all workstreams and the across the two Programmes (EPR & Clinical Programme).
Build a Test team, which will deliver the contents of the detailed test plans; to include ensuring recruitment, induction, and training to meet the requirements across the two Programmes (EPR & Clinical Programme).
Build knowledge and testing skills within the wider EPR to ensure there is adequate knowledge of the testing functional and to ensure that the team are clear on their roles and responsibilities in relation to testing.
Manage the team to meet the requirements of the test plan; reporting weekly progress against the plan; taking action to manage deviations and exceptions.
Lead, support and manage the Testing staff by providing day to day supervision and guidance to ensure the effective management of the testing function within EPR and identifying training and development opportunities in line with Trust policies and procedures.
Be responsible for managing appraisals, sickness absence, and any performance or conduct issues.
Will be expected to recommend rejection of software solutions or new versions/upgrades of software if the testing process highlights unresolved faults that will have an impact on the business-as-usual operations.
Will be expected to directly liaise with suppliers of IM&T solutions to ensure that faults are identified and resolved.
Will be expected to manage escalations to the EPR Programme team if end user resources are not being committed to the testing process.
To be responsible for the tracking and regular reporting against quality and testing issues from identification to resolution.
Support the extraction of information from multiple IM&T information sources.
Analyse and compare data stored in various clinical software business systems to validate accuracy of data migration or interfacing.
Analyse and respond to complex data queries from internal and external customers dealing with patient data, defects data and workflow issues.
Analyse and explain business and technical requirements, in collaboration with system suppliers and system users, to ensure systems testing outputs meet agreed acceptance criteria.
Analyse the clinical or business context that the system or solution will be expected to support in order to produce a suitable test process.
Assist with establishing and maintaining the required testing environment (software and hardware) test applications, test data, test PCs, printers and scanners.
Responsible for using information management software resources and appropriate IM&T systems to manage and record testing processes.
Responsible for accurately logging and managing of all issues in the local Issues Management Tool and ensuring all supporting information and evidence are well documented.
Responsible for supporting the testing of new projects and relevant changes to existing systems to ensure that all aspects of testing are covered.
Maintain up to date knowledge of new systems and upgrades by attending the appropriate familiarisation/training sessions.
Job description
Job responsibilities
KEY RESULT AREAS
The Test Manager will:
Produce a robust testing delivery plan and resource schedule which covers all workstreams and the across the two Programmes (EPR & Clinical Programme).
Build a Test team, which will deliver the contents of the detailed test plans; to include ensuring recruitment, induction, and training to meet the requirements across the two Programmes (EPR & Clinical Programme).
Build knowledge and testing skills within the wider EPR to ensure there is adequate knowledge of the testing functional and to ensure that the team are clear on their roles and responsibilities in relation to testing.
Manage the team to meet the requirements of the test plan; reporting weekly progress against the plan; taking action to manage deviations and exceptions.
Lead, support and manage the Testing staff by providing day to day supervision and guidance to ensure the effective management of the testing function within EPR and identifying training and development opportunities in line with Trust policies and procedures.
Be responsible for managing appraisals, sickness absence, and any performance or conduct issues.
Will be expected to recommend rejection of software solutions or new versions/upgrades of software if the testing process highlights unresolved faults that will have an impact on the business-as-usual operations.
Will be expected to directly liaise with suppliers of IM&T solutions to ensure that faults are identified and resolved.
Will be expected to manage escalations to the EPR Programme team if end user resources are not being committed to the testing process.
To be responsible for the tracking and regular reporting against quality and testing issues from identification to resolution.
Support the extraction of information from multiple IM&T information sources.
Analyse and compare data stored in various clinical software business systems to validate accuracy of data migration or interfacing.
Analyse and respond to complex data queries from internal and external customers dealing with patient data, defects data and workflow issues.
Analyse and explain business and technical requirements, in collaboration with system suppliers and system users, to ensure systems testing outputs meet agreed acceptance criteria.
Analyse the clinical or business context that the system or solution will be expected to support in order to produce a suitable test process.
Assist with establishing and maintaining the required testing environment (software and hardware) test applications, test data, test PCs, printers and scanners.
Responsible for using information management software resources and appropriate IM&T systems to manage and record testing processes.
Responsible for accurately logging and managing of all issues in the local Issues Management Tool and ensuring all supporting information and evidence are well documented.
Responsible for supporting the testing of new projects and relevant changes to existing systems to ensure that all aspects of testing are covered.
Maintain up to date knowledge of new systems and upgrades by attending the appropriate familiarisation/training sessions.
Person Specification
Qualifications
Essential
- Educated to A level standard (or equivalent)
- ISTQB Foundation
- ISTQB Advanced Test Manager
Experience
Essential
- Experience of managing test teams
- Proven experience of running full test cycles
- Experience in creating test scripts and scenarios
- Experience of communicating highly technical issues using everyday language to end users.
Desirable
- Experience of coordinating test teams
- Experience of working in the NHS in an informatics or testing role
- Practical knowledge of project management
Knowledge
Essential
- Practical knowledge of bug or fault recording software packages and process (e.g., JIRA/Zephyr and Bugzilla)
- Effective user of Microsoft Office applications
Person Specification
Qualifications
Essential
- Educated to A level standard (or equivalent)
- ISTQB Foundation
- ISTQB Advanced Test Manager
Experience
Essential
- Experience of managing test teams
- Proven experience of running full test cycles
- Experience in creating test scripts and scenarios
- Experience of communicating highly technical issues using everyday language to end users.
Desirable
- Experience of coordinating test teams
- Experience of working in the NHS in an informatics or testing role
- Practical knowledge of project management
Knowledge
Essential
- Practical knowledge of bug or fault recording software packages and process (e.g., JIRA/Zephyr and Bugzilla)
- Effective user of Microsoft Office applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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