Job summary
Are you looking for a new challenge? Would you like to work as part of a friendly committed team?
An opportunity has arisen to join the Outpatient Department at St. Michael's Hospital.
Our team is committed to excellence, in both the service we provide our patients and the support we give our staff. We are looking to recruit an enthusiastic, skilled motivated Band 3 Healthcare Assistant to join our friendly team.
An ability to work flexibly to meet the needs of the service and a willingness to enhance skills/knowledge as required is essential. The successful applicant will need to have relevant skills and experience.
Main duties of the job
Demonstrate throughout all interventions and tasks the RCHT Nursing and Midwifery 5 key elements and Trust values.
Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family/visitors/carers
Respond appropriately to queries, take phone messages and pass on written and verbal information to patients
Provide basic information to patients, family/visitors/carers and colleagues
Aware of the importance of accurate documentation and contribute to reports of patients' activity and progress
Accept constructive feedback.
Give constructive feedback to colleagues.
Participate in discussions about patient care and ward/departmental development, including handover and team meetings
Maintain patient confidentiality
Maintain professional boundaries and working relationships with patients and colleagues
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
Job description
Job responsibilities
Our Healthcare Support Workers are key members of the team. Without you we would not be able to give the quality care we do - to thank you for your dedication and hard work, we promise you:
A rewarding job, where your care makes a daily difference to our patients
Supportive on the job training and induction, including the opportunity to build on your healthcare career with an opportunity to access a nurse career pathway
Guaranteed monthly income
Be a part of a team dedicated to providing first class patient care
Option of full and part time hours
Staff support networks
Staff benefit packages, with access to the employee pension scheme
Staff recognition
Salary sacrifice schemes
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to accommodate all such requests, requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
Please see the attached job description and person specification for full details.
Job description
Job responsibilities
Our Healthcare Support Workers are key members of the team. Without you we would not be able to give the quality care we do - to thank you for your dedication and hard work, we promise you:
A rewarding job, where your care makes a daily difference to our patients
Supportive on the job training and induction, including the opportunity to build on your healthcare career with an opportunity to access a nurse career pathway
Guaranteed monthly income
Be a part of a team dedicated to providing first class patient care
Option of full and part time hours
Staff support networks
Staff benefit packages, with access to the employee pension scheme
Staff recognition
Salary sacrifice schemes
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to accommodate all such requests, requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
Please see the attached job description and person specification for full details.
Person Specification
Qualifications
Essential
- Basic English and Maths Grade C or above in English & Maths
- Able to demonstrate previous hospital experience or equivalent in the UK
Desirable
- Willingness and ability to gain NVQ level 2 in "Direct Care" or "Health" or "Health and Social Care".
communication
Essential
- Able to communicate accurately and effectively both verbally and in writing.
- Good computer literacy
Experience
Essential
- Previous hospital work/equivalent
- Able to work under pressure and high demand
- Able to prioritise tasks to maintain patient safety
Desirable
- Willingness to complete training to be effective in the role
Person Specification
Qualifications
Essential
- Basic English and Maths Grade C or above in English & Maths
- Able to demonstrate previous hospital experience or equivalent in the UK
Desirable
- Willingness and ability to gain NVQ level 2 in "Direct Care" or "Health" or "Health and Social Care".
communication
Essential
- Able to communicate accurately and effectively both verbally and in writing.
- Good computer literacy
Experience
Essential
- Previous hospital work/equivalent
- Able to work under pressure and high demand
- Able to prioritise tasks to maintain patient safety
Desirable
- Willingness to complete training to be effective in the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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