Job summary
Endoscopy Administrative Assistant
This busy specialty is seeking an enthusiastic, motivated person who can offer excellent administrative support to assist in the smooth running of the endoscopy booking office.
The endoscopy administrative assistant will have responsibility for administrative duties within the endoscopy booking office and reception area. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the assistant waiting list coordinators in a timely and accurate manner.
This role is full-time for 37.5 hours per week (Monday - Friday).
Main duties of the job
Take and process telephone calls in an appropriate manner. Telephone calls will involve contact with patients, carers and health professionals and may involve the provision of non clinical advice.
Book pre-op assessment telephone clinics for patients requiring extra workup prior to endoscopy procedure. Monitoring and validation of the myendo pre-assessment system for online assessments.
Provide cover for other members of staff as directed by the CAL.
Sort, distribute and prioritise internal/external post, including communication by e-mail.
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Job description
Job responsibilities
Phone and confirm patients with an admission date.
Ensure case notes are maintained in accordance with the Trusts Case Note Management Policy and that all correspondence, reports and results are filed correctly and in a timely manner.
Ensure RADAR is updated in a timely manner.
Reception cover on the endoscopy unit, confirming admissions, prepping clinic notes and various administrative duties.
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
Job description
Job responsibilities
Phone and confirm patients with an admission date.
Ensure case notes are maintained in accordance with the Trusts Case Note Management Policy and that all correspondence, reports and results are filed correctly and in a timely manner.
Ensure RADAR is updated in a timely manner.
Reception cover on the endoscopy unit, confirming admissions, prepping clinic notes and various administrative duties.
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
Person Specification
Qualifications
Essential
- Two GCSE's (or equivalent) level 'C' in Maths and English.
Desirable
Experience
Essential
- Previous experience working in an office
Desirable
- Previous NHS office experience.
Knowledge / Skills
Essential
- Keyboard skills
- Good working knowledge of Microsoft Office
Desirable
- Knowledge of medical terminology.
Person Specification
Qualifications
Essential
- Two GCSE's (or equivalent) level 'C' in Maths and English.
Desirable
Experience
Essential
- Previous experience working in an office
Desirable
- Previous NHS office experience.
Knowledge / Skills
Essential
- Keyboard skills
- Good working knowledge of Microsoft Office
Desirable
- Knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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