Job summary
Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference?
The Outpatient Appointment Centre within the Royal Cornwall Hospital, is looking to appoint a member of staff in its Urgent Referrals Team, working as part of a team of outpatient advisers, the post holder will co-ordinate referrals and the placement of urgent new appointments over a range of specialities. It is a very busy and demanding area to work.
The role of Outpatient Booking Coordinator will ensure in line with the Trust's Access Policy that patients are treated in a timely and effective manner and support the delivery of patient's rights to access health services within maximum wait times.
Main duties of the job
You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS.
Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance.
This post is working full time 37.5 hours per week - Monday to Friday 8.30am to 4.30om from Pydar House in Truro.
Please note this position is not available to work from home
About us
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
Job description
Job responsibilities
The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial.
To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care.
Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively
To ensure all patients are communicated with efficiviey and efficiently
Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test.
To be fully conversant in the use of the specialised cancer database and the need for accurate inputting of appropriate information
Ensuring patients are booked according to clinical urgency and RTT chronology.
Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list.
Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients.
Job description
Job responsibilities
The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial.
To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care.
Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively
To ensure all patients are communicated with efficiviey and efficiently
Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test.
To be fully conversant in the use of the specialised cancer database and the need for accurate inputting of appropriate information
Ensuring patients are booked according to clinical urgency and RTT chronology.
Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list.
Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients.
Person Specification
Qualifications
Essential
- Good Level of Education - Minimum of 5 GCSE's with English and Maths at grade C 'O' level or equivalent
- NVQ level 3/4 in Business Administration or equivalent
- Excellent keyboard skills
- Substantive Customer services experience
- Experience of using Microsoft Office applications i.e. Excel, Word, Outlook
Desirable
- Customer Care qualification
- PAS Basic and PAS outpatients
Experience
Essential
- Previous NHS Office experience. Knowledge of Medical Terminology
- Experience and knowledge of patient pathways
Desirable
- Ability to deal with distressing or emotional circumstances
- Reliable, adaptable and flexible
Skills
Essential
- Ability to communicate effectively with staff from all disciplines
Desirable
- Desire to achieve high standards, high degree of acuracy
Person Specification
Qualifications
Essential
- Good Level of Education - Minimum of 5 GCSE's with English and Maths at grade C 'O' level or equivalent
- NVQ level 3/4 in Business Administration or equivalent
- Excellent keyboard skills
- Substantive Customer services experience
- Experience of using Microsoft Office applications i.e. Excel, Word, Outlook
Desirable
- Customer Care qualification
- PAS Basic and PAS outpatients
Experience
Essential
- Previous NHS Office experience. Knowledge of Medical Terminology
- Experience and knowledge of patient pathways
Desirable
- Ability to deal with distressing or emotional circumstances
- Reliable, adaptable and flexible
Skills
Essential
- Ability to communicate effectively with staff from all disciplines
Desirable
- Desire to achieve high standards, high degree of acuracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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