Job summary
We are seeking a highly organised and motivated individual to join our administrative team within Specialist Services & Surgery at Royal Cornwall Hospital. This role plays a vital part in supporting the delivery of high-quality patient care by providing efficient and professional administrative support to clinical teams.
You will be responsible for managing correspondence, maintaining accurate patient records, coordinating appointments, and liaising with internal departments and external stakeholders. The role requires excellent attention to detail, strong communication skills, and the ability to work independently.
Main duties of the job
Take and process telephone calls from patients, carers and health professionals and may involve the provision of non-clinical advice.
Provide cover for other members of your team as required.
Sort, distribute and prioritise post, including communication by email. Requesting notes as necessary.
General correspondence, e.g. discharge summaries, reports and other communication by use of advanced keyboard skills either by using audio typing techniques or other digital formats as directed by your team co-ordinator and CAL. Utilising the ability to accurately transcribe dictation, understanding the context and re-arranging as necessary. Correspondence may be of a distressing nature.
Obtain hospital case notes from both within the Trust and outside Trusts when required (ensuring case notes are tracked using PAS at all times and returned to Health Records in a timely manner).
Data quality check the outcomes of clinic codes altering PAS to reflect the relevant clinical notes.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Royal Cornwall Hospitals NHS Trust is a research active organisation.
It's established South West Clinical School in Cornwall exists to promote clinical academic career opportunities for nurses, midwives and allied health professionals interested in research and evidence-based activities. Read their research paper to find out more.
Website: https://www.plymouth.ac.uk/research/clinical-schools/royal-cornwall-hospitals-nhs-trust-clinical-school
https://doi.org/10.1177/17449871231209037
Details
Date posted
09 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pa pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
156-7509249
Job locations
Royal Cornwall Hospitals NHS Trust
Truro
TR1 3LJ
Employer details
Employer name
Royal Cornwall Hospitals Trust
Address
Royal Cornwall Hospitals NHS Trust
Truro
TR1 3LJ
Employer's website
https://www.royalcornwall.nhs.uk/ (Opens in a new tab)
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Employer contact details
For questions about the job, contact:
Supporting documents
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