Job summary
Hello, my name is Nancy, and I am the Service Manager at Royal Cornwall Hospitals NHS Trust (RCHT) within the Acute & Emergency Medicine Care Group.
This is an exciting time for the care group and our ambitious strategy will require enthusiastic, determined and highly professional individuals that enjoy using quality improvement methodologies to transform services.
Do you love working with People & Data with a passion for improvement & attention to detail? I am now recruiting a Deputy Performance & Operations Manager to work within our forward thinking Care Group.
I am looking for people who believe in personal development and initiative. Candidates who can lead, support, motivate with exceptional communication, interpersonal and problem-solving skills.Finally, individuals who can introduce and support new ways of working to drive forward our ambition to improve the way services are delivered to patients in these rapidly changing times.
As a Care Group, we are extremely supportive of each other and value mindful leadership that keeps a healthy workforce and work environment at the foundations of all that we do.
Please take a look through the job description and if this sounds like an opportunity that you want to explore further, I am contactable for informal conversations on 07768994331 or via email nancy.pinnock@nhs.net
Main duties of the job
The Deputy Performance & Operations Manager will manage day-to-day operational functions across the Care group to ensure that:
High standards of care delivery are achieved and maintained.
Such services are delivered in an efficient and cost-effective manner within allocated resources.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Person Specification
Qualifications
Essential
- Good standard of education, GCSE grade C or above, or equivalent.
- Management qualification or equivalent experience
Desirable
- Educated to degree level
- Evidence of continuing professional development
Experience
Essential
- Booking and Clinical admin lead experience.
- Experience of effective change management.
- Previous managerial experience.
- Experience of waiting list management and patient pathway analysis (RTT)
- Knowledge of managing operational issues and within a healthcare setting
- Experience of line managing staff and an understanding of HR management and
Desirable
- Experience of using modernisation tools and service improvement techniques.
- Substantial experience of NHS administration and / or operational management at Band 5 or above.
Person Specification
Qualifications
Essential
- Good standard of education, GCSE grade C or above, or equivalent.
- Management qualification or equivalent experience
Desirable
- Educated to degree level
- Evidence of continuing professional development
Experience
Essential
- Booking and Clinical admin lead experience.
- Experience of effective change management.
- Previous managerial experience.
- Experience of waiting list management and patient pathway analysis (RTT)
- Knowledge of managing operational issues and within a healthcare setting
- Experience of line managing staff and an understanding of HR management and
Desirable
- Experience of using modernisation tools and service improvement techniques.
- Substantial experience of NHS administration and / or operational management at Band 5 or above.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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