Clinical Imaging Systems Administrator/Trainer

Job responsibilities

To assist the PACS Manager in the management of the Radiology Information System (CRIS), Insignia PACS (Picture Archiving Communications System) and any other appropriate systems as implemented.

The post holder will be responsible for administrative and general support to the PACS Manager and other key staff, coordinating workload and the strategic development of the Directorate.

To be a Master Trainer for relevant Clinical Imaging Systems. The post holder will be expected to resolve day-to-day problems independently and will act as the first point of contact for enquiries from users and third parties.

Represent the PACS Manager in their absence, e.g. attend meetings and filter enquiries to relevant management levels.

In addition the post holder will:

Provide support to users on clinical systems including fault diagnosis and resolution, answering queries or requests and guiding users.

To effectively prioritise their workload to ensure critical areas are responded to in a timely manner.

Liaise with any third party supplier support teams and progress issues.

Provide consultancy support on Clinical applications and assist users to improve their processes in combination with software use.

Attend meetings and user groups regarding Clinical software within Cornwall Healthcare Community as required.

Ensure that system security is always maintained and in accordance with the Trust policies and procedures escalating any issues to the CI Systems Manager.

Undertake activities required to identify and amend areas of poor data entry and inform users of the correct procedures.

Monitor and maintain the software systems to ensure they run at their optimum level and any system down time is minimised.

Maintain an extensive working knowledge of the software systems their connections and the ways they are applied in the NHS workplace.

Liaise with necessary personnel on any critical problems and issues as necessary.

Assisting in implementation of system projects and upgrades into the live environment with the assistance of senior team members.

It may be necessary for the post holder to work as part of an on-call rota and participate in flexible working hours in order to provide extended or out of hours support to Cornwall Healthcare Community.

Produce procedures and protocols on software applications regarding system support and administration in order to maintain standards.

Provide support and training to fellow team members on new system functionality in order to develop skills.

To participate in maintaining an accurate database that records activity, system errors and trials creation.

To undertake confidential investigations into issues when required.

Run statistical reports within systems to extract accurate data for analysis.

Assist other PACS team members with day to day administration tasks where necessary.

In addition, the post holder will carry out any other duties as agreed by the Imaging Systems Manager

Qualifications

Essential

• Educated to A Level or lesser qualifications supported by significant relevant experience.

Desirable

• Training Qualification Project Management
• IT related courses/qualifications.

Experience

Essential

• Knowledge of RIS Reporting environment. Exposure to a wide range of imaging systems and processes.
• Working knowledge of existing NHS IT systems
• Proven experience in the ability to demonstrate IT systems.
• Knowledge of computer hardware components.
• Previous System Administration experience
• Understanding of networks.
• Experience of computer fault diagnosis and fault rectification.
• Knowledge of relational database structure.
• Experience of system integration
• Experience of Voice Recognition System

Desirable

• Knowledge of patient care routes.
• Knowledge of DICOM and HL7
• Previous audit participation.
• Knowledge of IR(ME)R, and health and safety policies.
• Awareness: up to date with the NHS Agenda, national directives and relevant Governance aspects but with a specific emphasis on IM&T, Knowledge of Risk Management.

PRACTICAL AND INTELLECTUAL SKILLS

Essential

• Excellent interpersonal skills.
• Ability to prioritise and work to deadlines.
• Excellent communication and customer care skills.
• Proven problem solving/trouble shooting skills.
• Ability to learn complex systems quickly.

Desirable

• Advanced MS Office skills.
• Data analysis.
• Lateral thinker.

DISPOSITION/ ADJUSTMENT/ ATTITUDE

Essential

• Patient, calm, organised, accurate, adaptable, team player, able to think on their feet, able to work with limited supervision, able to work in a busy environment. Good sense of humour, punctual, enthusiastic, committed, able to deal with a high workload; meet deadlines and extended periods of working with a VDU. Able to deal with rapidly changing environment and at periods of stress.

Desirable

• Health & safety awareness of IT related issues.
• Able to adapt to change.

Training

Desirable

• Clinical or Business systems training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).