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Appointment Administrator

Royal Cornwall Hospitals Trust

Information:

This job is now closed

Job summary

We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Appointment Centre at Pydar House in Truro.

Main duties of the job

The Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments. It is a very busy and demanding area to work. The offices are open between 8am and 4.30pm and staff are expected to work on a rota basis to cover these hours.

The Appointment Administrator will be responsible for the management of outpatient referrals. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS and ideally experienced in the use of the Outpatient Module of the Patient Administration System, E-Referrals, Maxims and Microsoft Word.

About us

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Date posted

13 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa pro rata

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

156-6008580

Job locations

Royal Cornwall Hospital

Pydar House

Truro

TR1 3QU


Job description

Job responsibilities

To provide a quality outpatient appointment service for all patients. The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines.

To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (PAS), E-Referrals, Maxims and other systems. This will also include the provision of administration support to the appointment centre.

Job description

Job responsibilities

To provide a quality outpatient appointment service for all patients. The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines.

To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (PAS), E-Referrals, Maxims and other systems. This will also include the provision of administration support to the appointment centre.

Person Specification

Qualifications

Essential

  • 5x GCSE's including English and Maths or equivalent at grade C or above

Desirable

  • NVQ Administration level 2/3 or equivalent

Experience

Essential

  • Substantive experience in customer services
  • Experience of working with the public
  • Experience of data collection and data entry

Desirable

  • Previous experience and knowledge of NHS
  • Experience using E-referrals, Administration systems, Microsoft Word and Excel
  • Knowledge of Referral to Treatment
  • Experience of working in a Call Centre

Skills

Essential

  • Understanding of appointments system
Person Specification

Qualifications

Essential

  • 5x GCSE's including English and Maths or equivalent at grade C or above

Desirable

  • NVQ Administration level 2/3 or equivalent

Experience

Essential

  • Substantive experience in customer services
  • Experience of working with the public
  • Experience of data collection and data entry

Desirable

  • Previous experience and knowledge of NHS
  • Experience using E-referrals, Administration systems, Microsoft Word and Excel
  • Knowledge of Referral to Treatment
  • Experience of working in a Call Centre

Skills

Essential

  • Understanding of appointments system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospital

Pydar House

Truro

TR1 3QU


Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospital

Pydar House

Truro

TR1 3QU


Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Booking Services Lead

Caitlyn Thewlis

caitlyn.thewlis@nhs.net

01872255037

Date posted

13 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa pro rata

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

156-6008580

Job locations

Royal Cornwall Hospital

Pydar House

Truro

TR1 3QU


Supporting documents

Privacy notice

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