Job summary
An exciting opportunity has arisen for an enthusiastic and dynamic individual to join our team as a Clerical Officer within Clinical Imaging at West Cornwall Hospital, providing an efficient Imaging booking service for the Trust. We are a forward-thinking service offering an excellent team environment and development opportunities.
Main duties of the job
The main duties of the role will be to assign appointments for all Clinical Imaging modalities and be the point of contact for patient cancellations, telephone enquiries and any other duties relating to the booking process, however other duties will include reception and general administration duties. The role will include rotating through our peripheral Hospital receptions and Pydar House in Truro.
Excellent communication, organisational and interpersonal skills are essential. You will also need to be flexible with a willingness to work rostered evenings and weekends, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined targets.
For further information please contact Tracey Edgcombe on 01872 252285 or Kirsty Richards on 01872 255086.
About us
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
Job description
Job responsibilities
Working as part of a clerical team with a high degree of flexibility in dutiesundertaken, hours worked and areas covered.Work requires concentration and is frequently interrupted.Some of this work is unpredictable and time consuming. The ability to multi-task is essential.Work with minimal supervision using the knowledge gained to work in anautonomous fashion.To advise and direct all patients, visitors and staff who attend the department in a polite, empathic manner.Liaise with GP Surgery to ensure demographic information is correct and update on PAS if necessary.Dealing with upset or angry patients and relatives on occasions and maintaining a calm demeanour.To take and process telephone calls in accordance with Trust policy in anappropriate manner. Telephone calls and e-mails will involve contact with patients, carers and health professionals.Work efficiently and effectively at all times, whilst promoting and developing good relationships and a positive image.Exercise judgment when dealing with enquiries, analyse and resolve problems in line with departmental and Trust policies.Deal with highly sensitive and confidential information.To undertake any other duties as may be considered necessary by mutualagreement with the Deputy Office Supervisor.
Job description
Job responsibilities
Working as part of a clerical team with a high degree of flexibility in dutiesundertaken, hours worked and areas covered.Work requires concentration and is frequently interrupted.Some of this work is unpredictable and time consuming. The ability to multi-task is essential.Work with minimal supervision using the knowledge gained to work in anautonomous fashion.To advise and direct all patients, visitors and staff who attend the department in a polite, empathic manner.Liaise with GP Surgery to ensure demographic information is correct and update on PAS if necessary.Dealing with upset or angry patients and relatives on occasions and maintaining a calm demeanour.To take and process telephone calls in accordance with Trust policy in anappropriate manner. Telephone calls and e-mails will involve contact with patients, carers and health professionals.Work efficiently and effectively at all times, whilst promoting and developing good relationships and a positive image.Exercise judgment when dealing with enquiries, analyse and resolve problems in line with departmental and Trust policies.Deal with highly sensitive and confidential information.To undertake any other duties as may be considered necessary by mutualagreement with the Deputy Office Supervisor.
Person Specification
Qualifications
Essential
- Minimum of two GCSE "O" level or equivalent level of general education to include English Language and Mathematics.
- Grades A-C in English and Maths
Desirable
- Administrative qualification
Experience
Essential
- Proven Administration or reception experience
- Experience interacting with people
Desirable
- Experience in NHS Radiology department
Practical and Intellectual Skills
Essential
- Attention to detail.
- Ability to organise and prioritise workload.
- Basic knowledge in using Information Technology for Data Entry
Desirable
- Experience of using PACS or CRIS IT systems
Disposition/Adjustment/Attitude
Essential
- Accurate written skills
- Excellent communication.
Person Specification
Qualifications
Essential
- Minimum of two GCSE "O" level or equivalent level of general education to include English Language and Mathematics.
- Grades A-C in English and Maths
Desirable
- Administrative qualification
Experience
Essential
- Proven Administration or reception experience
- Experience interacting with people
Desirable
- Experience in NHS Radiology department
Practical and Intellectual Skills
Essential
- Attention to detail.
- Ability to organise and prioritise workload.
- Basic knowledge in using Information Technology for Data Entry
Desirable
- Experience of using PACS or CRIS IT systems
Disposition/Adjustment/Attitude
Essential
- Accurate written skills
- Excellent communication.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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