Job summary
You will be joining our security team as one of our valued officers whose role will be to assist the Royal Cornwall Hospital provide excellent healthcare to our inpatients and outpatient while they are using our services. You will be available to provide support, help and guidance to our patients and visitors to ensure that their time with us is a safe and trouble-free experience. Working closely with medical and nursing staff you will be part of the team who will help them to enjoy their working experience by always being available to provide support and protection to them when they are called on to work with patients who become troublesome or demanding due to their medical condition. You will possess an approachable manner and be courteous and knowledgeable when communicating with hospital users. Decision making will be one of your strengths when called to attend and provide support with difficult situations which can either be intentional acts by volatile individuals or problems caused by clinically related challenging behavior. You will need to have excellent communication skills both verbal and written and be able to demonstrate a reasonable level of IT literacy. Due to the diverse service demands of healthcare provision, female applicants with previous security-related experience are actively encouraged to join our team.
Main duties of the job
As an NHS security officer, you will provide a wide range of duties which will require a customer focused approach. You will provide a timely response to support patients, visitors, members of the public and hospital staff across a broad range of issues. You may be involved daily in high level impact and intense situations, requiring the regular use of conflict management and physical intervention, resulting in this being a physical and mentally demanding role. To support you in carrying out these duties each officer will be expected to successfully attend the Physical Intervention Training qualification course. You will undertake the normal wide range of general security tasks which will include (but not be limited to) high profile guarding and patrol duties, key holding, locking and unlock procedures, responding to and managing incidents including potentially volatile situations. Your duties will require you to hold a current, clean full UK driving license and ideally you will hold a current SIA license and/or be willing to work towards achieving a Healthcare Security Officer's qualification. This post will also require a DBS check to an enhanced level. You will receive a full range of induction and training into the Trust and your work. You will work a rotational shift pattern, which will attract unsocial hours and weekend working enhancements.
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of around £380 million and 750 beds
We work with health and social care organisations including NHS Kernow and NHS England to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000 which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually developing clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to proide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person Specification
Qualifications
Essential
- Standard Level General Education
- Candidates are able to speak and write English to an appropriate standard necessary to fulfil the job requirement
- Must be willing to attend and qualify as a NHS Security Accredited Security Officer within 3 months of employment
Desirable
- GCE/CSE/GCSE or equivalent
- Customer Service NVQ Level 3
Experience
Essential
- Experience of dealing with the general public in a diverse, fast moving, customer-oriented organisation in a position of trust.
- Working a 24/7 Shift service.
- Working in a physically and mentally demanding role.
- Working within a large and widespread environment requiring high levels of fitness.
- king in the public sector.
- IT literate (Word, Excel, Outlook).
Desirable
- Working in a Hospital environment
- Previous experience of security in a complex organisation or uniformed service
- Police/military/security background.
Practical & Intellectual skills (specialist knowledge)
Essential
- Physically fit.
- Highly developed communication skills, both written and oral.
- Organisational and interpersonal skills.
- Capable of exercising influence and control.
- Full clean driving licence
- Ability to work as a member of a multi-disciplinary team
- Ability to digest relevant legislations, guidance and current protocols.
Desirable
- Ability to input and access information from a personal computer using windows and MS Office and other software packages
- Knowledge of First aid techniques.
- Knowledge of Health and Safety legislation.
- Knowledge of firefighting techniques.
- Knowledge of criminal and civil law.
- Knowledge of control, restraint and breakaway techniques.
- Experience in teaching/training groups.
- Experience of using CCTV control and monitoring systems.
- NAHS course for security officers or similar to NVQ 2 level
Attitude/Adjustment/Disposition
Essential
- Smart appearance, enthusiastic, reliable, diplomatic, honest, trustworthy.
- Able to work as part of team or on own initiative.
- Calm sympathetic nature.
- Willingness to work any shift at short notice or in an emergency.
Desirable
- Sense of humour.
- Confidence to communicate with the general public and staff groups.
Person Specification
Qualifications
Essential
- Standard Level General Education
- Candidates are able to speak and write English to an appropriate standard necessary to fulfil the job requirement
- Must be willing to attend and qualify as a NHS Security Accredited Security Officer within 3 months of employment
Desirable
- GCE/CSE/GCSE or equivalent
- Customer Service NVQ Level 3
Experience
Essential
- Experience of dealing with the general public in a diverse, fast moving, customer-oriented organisation in a position of trust.
- Working a 24/7 Shift service.
- Working in a physically and mentally demanding role.
- Working within a large and widespread environment requiring high levels of fitness.
- king in the public sector.
- IT literate (Word, Excel, Outlook).
Desirable
- Working in a Hospital environment
- Previous experience of security in a complex organisation or uniformed service
- Police/military/security background.
Practical & Intellectual skills (specialist knowledge)
Essential
- Physically fit.
- Highly developed communication skills, both written and oral.
- Organisational and interpersonal skills.
- Capable of exercising influence and control.
- Full clean driving licence
- Ability to work as a member of a multi-disciplinary team
- Ability to digest relevant legislations, guidance and current protocols.
Desirable
- Ability to input and access information from a personal computer using windows and MS Office and other software packages
- Knowledge of First aid techniques.
- Knowledge of Health and Safety legislation.
- Knowledge of firefighting techniques.
- Knowledge of criminal and civil law.
- Knowledge of control, restraint and breakaway techniques.
- Experience in teaching/training groups.
- Experience of using CCTV control and monitoring systems.
- NAHS course for security officers or similar to NVQ 2 level
Attitude/Adjustment/Disposition
Essential
- Smart appearance, enthusiastic, reliable, diplomatic, honest, trustworthy.
- Able to work as part of team or on own initiative.
- Calm sympathetic nature.
- Willingness to work any shift at short notice or in an emergency.
Desirable
- Sense of humour.
- Confidence to communicate with the general public and staff groups.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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