Job summary
In the Kernowflex team we aim to provide safe and effective care, compassionately to patients and staff. We also aim to provide a welcoming, forward thinking, and proactive environment for staff.
We would love for somebody to join our team, who is willing to go the extra mile, think outside the box, to be able to work as part of a team but to think independently as well. You will need to have an excellent telephone manner and customer service skills, if you can answer yes to the above, then we would love to talk to you and potentially offer a block bookings to join us in the kernowflex team.
We would be open to discussing adjusted working hours. You will be expected to work on site until you are proficiently trained where you may be able to blend working remotely.
We look forward to hearing from you and discussing this exciting opportunity.
Full and part time posts available
Main duties of the job
In this role you will provide efficient, effective and timely system support for all e-Roster systems in support of Trust operations and clinical care.
You will provide a comprehensive booking and advice service to Trust managers, Bank and agency workers to ensure that an effective temporary workforce solution is available to the Trust and its partners.
We can offer:
A Developing role to move up increments and bandings
Training: to use Health roster, Bankstaff, ESR, Liberty Netcall, Excel.
About us
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
Job description
Job responsibilities
Provide a dedicated and comprehensive administrative service to the Temporary Staffing service.
Provide the first point of contact for system users
Develop an understanding of all system modules and provide cross cover Temporary Staffing services.
Provide a comprehensive booking and advice service to Trust managers, external agencies and Bank workers to ensure that an effective temporary workforce solution is available to the Trust and its partners.
Obtain quality and safety check information from external agencies providing flexible workers within the Trust and wherever possible select or source temporary workers from approved companies. Where this is not possible ensure all necessary checks have been performed which will enable an agency worker to provide work to the Trust without risk to the organisation.
Support the team with the maintenance of Health Roster in accordance with governance policies and standards and safe management all related systems.
Provide advice and training for staff on roster systems to allow them to use the systems to their full potential.
Support and maintain process flow documentation and support resolutions identified by system users.
Liaise with software providers, providing escalation and resolution of issues and problems affecting the use of Health Roster across the Trust
Job description
Job responsibilities
Provide a dedicated and comprehensive administrative service to the Temporary Staffing service.
Provide the first point of contact for system users
Develop an understanding of all system modules and provide cross cover Temporary Staffing services.
Provide a comprehensive booking and advice service to Trust managers, external agencies and Bank workers to ensure that an effective temporary workforce solution is available to the Trust and its partners.
Obtain quality and safety check information from external agencies providing flexible workers within the Trust and wherever possible select or source temporary workers from approved companies. Where this is not possible ensure all necessary checks have been performed which will enable an agency worker to provide work to the Trust without risk to the organisation.
Support the team with the maintenance of Health Roster in accordance with governance policies and standards and safe management all related systems.
Provide advice and training for staff on roster systems to allow them to use the systems to their full potential.
Support and maintain process flow documentation and support resolutions identified by system users.
Liaise with software providers, providing escalation and resolution of issues and problems affecting the use of Health Roster across the Trust
Person Specification
Qualifications
Essential
- Basic literacy and numeracy skills
Desirable
- GCSE English and Mathematics. Customer Care Qualification
Experience
Essential
- Previous administration experience within a busy office environment. Effective use of IT systems. Demonstration of good work ethic.
Desirable
- Previous NHS experience in administration. Previous customer care experience.
Practical and Intellectual Skills
Essential
- Good communication skills, personable and friendly. Good organisational skills-able to work productively, prioritise and use own initiative. Display attention to accuracy and detail.
Desirable
- IT skills. Customer care qualification or equivalent
Person Specification
Qualifications
Essential
- Basic literacy and numeracy skills
Desirable
- GCSE English and Mathematics. Customer Care Qualification
Experience
Essential
- Previous administration experience within a busy office environment. Effective use of IT systems. Demonstration of good work ethic.
Desirable
- Previous NHS experience in administration. Previous customer care experience.
Practical and Intellectual Skills
Essential
- Good communication skills, personable and friendly. Good organisational skills-able to work productively, prioritise and use own initiative. Display attention to accuracy and detail.
Desirable
- IT skills. Customer care qualification or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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