Job summary
An exciting opportunity has arisen to join the existing Patient and Family Experience Team in overseeing all patient related EDI matters. You should have a passion for delivering a high quality service and be dedicated to driving changes which improve the experience of the care and services for patients and service users.
The main purpose of this post is to support and project manage the objectives and priorities for patients, ensuring that the views of under-represented groups are included in decision making processes and practices through our Patient Leader Programme. The post-holder will report to the Patient Experience Manager and will also be supported by the Equality, Diversity and Inclusion team for staff, to ensure a coordinated approach to delivering the Trust's wider diversity, equality and inclusion strategy.
You will be a creative and dynamic individual, who likes rising to challenges but is able to think calmly and rationally under pressure with the ability to use your own initiative, making reasoned decisions and escalating issues appropriately. You will have well developed IT skills and advanced knowledge of Microsoft Outlook, Word, Excel, and PowerPoint and various social media platforms, and be comfortable and competent using and understanding different technical systems.
You will be innovative, and a confident and clear communicator with good negotiation and customer service skills.
Main duties of the job
This is an exciting opportunity to join the team in a brand new capacity, to improve the experience of patients at RCHT through championing Equality, Diversity and Inclusion matters throughout the Trust and informing positive change. The post holder will support the Patient Experience Manager in ensuring that the Trust responds appropriately and effectively to the requirements of patients in relation to equality and human rights matters. This includes ensuring the Trust meets all requirements identified within the European and UK equality and human rights legislative framework and those identified by any bodies setting NHS based standards and targets.
The postholder will support the Trust in being compliant with national guidance and best practice for patient inclusion, by developing and implementing effective patient inclusion initiatives, including contributing to the delivery of the Trust's strategy.
The postholder will engage with patients and patient groups, and oversee the administration of the Patient Leader Programme, ensuring that the patient's voice is at the heart of everything that we do.
The post-holder will be required to work both independently and as part of a team and be flexible to the needs of the overall service.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. Please review the accompanying job description for full requirements and information.
You will be expected to actively participate in annual appraisals and seek to implement our Equality, Diversity and Inclusion Policy and the objective to promote equality of opportunity in relation to the duties of the post.Objectives will be set, that your performance will be monitored against in conjunction with your manager.
While specific targets and objectives will change, the key accountability areas for this post are:
- To provide project management support to the Patient Experience Senior Management Team.
- To support the Patient Experience Manager to develop and implement patient objectives, strategy, projects, policies and procedures to ensure the Trust meets legal, national and best practice obligations under the Equality, Diversity and Inclusion agenda.
- To prepare and deliver relevant reports, documentation and briefing papers to a variety of key internal and external groups ensuring effective communication and implementation of subsequent actions.
- To link with local and national equality and diversity networks and agencies, developing and/or participating in effective networks, forums and communication channels championing the work of the trust.
- To facilitate the sharing of best practice and information through effective evidence gathering and updates to key stakeholders.
- To represent the Trust on national and local forums and other such Equality & Diversity and Inclusion activities on behalf of the Patient Experience Manager where required.
- Work with the EDI team (workforce) to ensure that Equality, Diversity and Inclusion objectives are coordinated and deliver against the wider EDI strategy.
- Attend relevant steering groups and committee meetings to present or inform on aspects of patient related EDI issues.
- Oversee the operational running of the Patient Leader Programme under the supervision of the Patient Experience SMT.
- Promote best practice across the Trust in related to patient EDI using appropriate communication methods and campaigns; provide training to staff groups relevant to their areas.
Job description
Job responsibilities
The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. Please review the accompanying job description for full requirements and information.
You will be expected to actively participate in annual appraisals and seek to implement our Equality, Diversity and Inclusion Policy and the objective to promote equality of opportunity in relation to the duties of the post.Objectives will be set, that your performance will be monitored against in conjunction with your manager.
While specific targets and objectives will change, the key accountability areas for this post are:
- To provide project management support to the Patient Experience Senior Management Team.
- To support the Patient Experience Manager to develop and implement patient objectives, strategy, projects, policies and procedures to ensure the Trust meets legal, national and best practice obligations under the Equality, Diversity and Inclusion agenda.
- To prepare and deliver relevant reports, documentation and briefing papers to a variety of key internal and external groups ensuring effective communication and implementation of subsequent actions.
- To link with local and national equality and diversity networks and agencies, developing and/or participating in effective networks, forums and communication channels championing the work of the trust.
- To facilitate the sharing of best practice and information through effective evidence gathering and updates to key stakeholders.
- To represent the Trust on national and local forums and other such Equality & Diversity and Inclusion activities on behalf of the Patient Experience Manager where required.
- Work with the EDI team (workforce) to ensure that Equality, Diversity and Inclusion objectives are coordinated and deliver against the wider EDI strategy.
- Attend relevant steering groups and committee meetings to present or inform on aspects of patient related EDI issues.
- Oversee the operational running of the Patient Leader Programme under the supervision of the Patient Experience SMT.
- Promote best practice across the Trust in related to patient EDI using appropriate communication methods and campaigns; provide training to staff groups relevant to their areas.
Person Specification
Essential
Essential
- A-Level or equivalent level of study in Social Sciences / Health Studies
Desirable
- Experience working in a relevant or related field within the NHS.
Experience
Essential
- Proven experience of writing complex reports, presentations, letters and other documents to a very high standard
Desirable
- Experience of leading change projects.
Experience
Essential
- Demonstrable experience in engaging with patients, and/or customers / members of the public.
Desirable
- Previous experience of community engagement, communication campaigns, data analysis.
Experience
Essential
- Knowledge of equality, diversity and human rights, and compliance requirements for Public Sector bodies in the UK and current NHS affairs.
Desirable
- Previous experience working within an ED&I focused role in any sector.
Experience
Essential
- Clear communicator, confident in multiple environments
Desirable
- Understanding of statutory obligations and standards relating to patient care and services e.g. NHS Constitution, Data Protection legislation, Safeguarding
Person Specification
Essential
Essential
- A-Level or equivalent level of study in Social Sciences / Health Studies
Desirable
- Experience working in a relevant or related field within the NHS.
Experience
Essential
- Proven experience of writing complex reports, presentations, letters and other documents to a very high standard
Desirable
- Experience of leading change projects.
Experience
Essential
- Demonstrable experience in engaging with patients, and/or customers / members of the public.
Desirable
- Previous experience of community engagement, communication campaigns, data analysis.
Experience
Essential
- Knowledge of equality, diversity and human rights, and compliance requirements for Public Sector bodies in the UK and current NHS affairs.
Desirable
- Previous experience working within an ED&I focused role in any sector.
Experience
Essential
- Clear communicator, confident in multiple environments
Desirable
- Understanding of statutory obligations and standards relating to patient care and services e.g. NHS Constitution, Data Protection legislation, Safeguarding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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