Job summary
This post is in the Department of Security Services attached to the 24/7 Response Team
To undertake the security operations required to support a safe and secure environment at The Royal Cornwall Hospital NHS Trust's hospital site and grounds and to provide security for staff, patients, visitors and users. To use their skills and training to manage a variety of security related incidents while conducting themselves in a firm but courteous manner at all times.
Work closely with the Police Liaison Officer and local Police officers as required.
Main duties of the job
To prevent, deter and detect incidents of theft or criminal damage and violence, to conduct investigations and the evidence gathering process into such incidents. This will require liaising with the Police as necessary and to take steps which may lead to apprehension and detention of the person/s responsible.
To provide a safe and timely response to support incidents of violence and aggression in line with approved and trained restraint and control techniques.
To secure premises found insecure and set and de-activate intruder alarms as required. In the event of any alarm being activated, to immediately investigate and liaise with the police where necessary and as required in accordance with set procedures.
To assist in preventing acts of violence or disorderly conduct on NHS Trust property and detain offenders using minimal force for hand-over to the police.
To assist medical and nursing staff in the safe restraint or detention of patients, while appropriate assessments are undertaken.
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Job description
Job responsibilities
In addition to those listed above.
To carry out frequent patrols of the Trust site and property as appropriate as directed by the Head of Security, and in accordance with set Security procedures.
To liaise with the Estates helpdesk on issues relating to security maintenance topics such as failed site lighting, damage, locks, access control systems etc. on NHS Trust property.
To provide task understanding and guidance to enable newly recruited officers to understand their role and carry out their duties competently.
To respond and oversee incidents of intruder alarm, lift and Fire alarms, helicopter landing responses as trained and managing the incident until the arrival of a senior member of staff or emergency service officer.
In accordance with Trust and in line with lawful legislation, assist in searching Trust property and grounds for vulnerable patients absent from ward areas.
To support Staff and contribute and advise during planned resolution meetings with potentially difficult patients or relatives to ensure staff safety during these meetings.
To lawfully remove trespassers and unauthorised persons from hospital property and in accordance with the Trust policy and guidelines.
To ensure that all incidents that occur during a duty shift are accurately recorded with the appropriate amount of detail and evidence required to support further investigation or action.
To deal with incidents relating to lost and found property and to handle lost and found property in accordance with the Trusts policies and procedures.
To conduct patrols by foot or vehicle to manage site security and to search for missing or absconded missing patients.
To operate and monitor Closed Circuit Television and associated equipment as required in accordance with current General Data Protection Regulations and the Trust CCTV code of practice.
To provide a key holding service for Departments as instructed by the Head of Security/Security Supervisor.
To carry out duties as specified in Trust procedures during Major Incident or Child Abduction Alerts - carrying out searches, cordoning areas and securing entrances as necessary.
To carry out any other reasonable duties relating to security at the discretion of the Head of Security/Security Supervisor.
To undertake appropriate training for Health and Safety at Work; industrial accident prevention; fire prevention; first aid; and control, restraint and breakaway techniques, and to undertake additional training determined by the needs of the Department and/or legislation.
To operate and use equipment and machinery in accordance with the needs of the Department.
To adhere to all Trust Policies and Procedures
Job description
Job responsibilities
In addition to those listed above.
To carry out frequent patrols of the Trust site and property as appropriate as directed by the Head of Security, and in accordance with set Security procedures.
To liaise with the Estates helpdesk on issues relating to security maintenance topics such as failed site lighting, damage, locks, access control systems etc. on NHS Trust property.
To provide task understanding and guidance to enable newly recruited officers to understand their role and carry out their duties competently.
To respond and oversee incidents of intruder alarm, lift and Fire alarms, helicopter landing responses as trained and managing the incident until the arrival of a senior member of staff or emergency service officer.
In accordance with Trust and in line with lawful legislation, assist in searching Trust property and grounds for vulnerable patients absent from ward areas.
To support Staff and contribute and advise during planned resolution meetings with potentially difficult patients or relatives to ensure staff safety during these meetings.
To lawfully remove trespassers and unauthorised persons from hospital property and in accordance with the Trust policy and guidelines.
To ensure that all incidents that occur during a duty shift are accurately recorded with the appropriate amount of detail and evidence required to support further investigation or action.
To deal with incidents relating to lost and found property and to handle lost and found property in accordance with the Trusts policies and procedures.
To conduct patrols by foot or vehicle to manage site security and to search for missing or absconded missing patients.
To operate and monitor Closed Circuit Television and associated equipment as required in accordance with current General Data Protection Regulations and the Trust CCTV code of practice.
To provide a key holding service for Departments as instructed by the Head of Security/Security Supervisor.
To carry out duties as specified in Trust procedures during Major Incident or Child Abduction Alerts - carrying out searches, cordoning areas and securing entrances as necessary.
To carry out any other reasonable duties relating to security at the discretion of the Head of Security/Security Supervisor.
To undertake appropriate training for Health and Safety at Work; industrial accident prevention; fire prevention; first aid; and control, restraint and breakaway techniques, and to undertake additional training determined by the needs of the Department and/or legislation.
To operate and use equipment and machinery in accordance with the needs of the Department.
To adhere to all Trust Policies and Procedures
Person Specification
Qualifications
Essential
- Standard Level General Education.
- Candidates are able to speak and write English to an appropriate standard necessary to fulfil the job requirement.
- Must be willing to attend and qualify as a NHS Security Accredited Security Officer
Desirable
- Customer Service NVQ Level 3
- GCE/CSE/GCSE or equivalent.
Experience
Essential
- Significant experience of working in a security role and dealing with the general public in a diverse, fast moving, customer-oriented organisation in a position of trust.
- Working a 24/7 Shift service.
- Working in a physically and mentally demanding role
- Working within a large and widespread environment requiring high levels of fitness.
Desirable
- Working in a Hospital environment.
- Previous experience of security in a complex organisation or uniformed service
- Police/military/security background
Skills
Essential
- Highly developed communication skills, both written and oral
- Organisational and interpersonal skills.
- Physically fit.
- Capable of exercising influence and control.
- Full clean driving license
- Ability to work as a member of a multi-disciplinary team
- Ability to digest relevant legislations, guidance and current protocols.
Desirable
- Ability to input and access information from a personal computer using windows and MS Office and other software packages.
- Knowledge of First aid techniques. Knowledge of Health and Safety legislation. Knowledge of firefighting techniques.
- Knowledge of criminal and civil law. Knowledge of control, restraint and breakaway techniques.
- NAHS course for security officers or similar to NVQ 2.
Attitude & Behaviours
Essential
- Smart appearance, enthusiastic, reliable, diplomatic, honest, trustworthy
- Able to work as part of team or on own initiative.
- Work independently. Support available if required
- Calm sympathetic nature.
- Willingness to work any shift at short notice in an emergency.
Desirable
- Sense of humour
- Confidence to communicate with the general public
Training
Essential
- Willing to undertake Trust mandatory training
- Evidence of professional and personal development
Desirable
- Willingness to undertake self-development or further training within context of this role
Additional Circumstances
Essential
- Smart appearance
- Able to undertake duties
- Flexible
- Physically fit.
Person Specification
Qualifications
Essential
- Standard Level General Education.
- Candidates are able to speak and write English to an appropriate standard necessary to fulfil the job requirement.
- Must be willing to attend and qualify as a NHS Security Accredited Security Officer
Desirable
- Customer Service NVQ Level 3
- GCE/CSE/GCSE or equivalent.
Experience
Essential
- Significant experience of working in a security role and dealing with the general public in a diverse, fast moving, customer-oriented organisation in a position of trust.
- Working a 24/7 Shift service.
- Working in a physically and mentally demanding role
- Working within a large and widespread environment requiring high levels of fitness.
Desirable
- Working in a Hospital environment.
- Previous experience of security in a complex organisation or uniformed service
- Police/military/security background
Skills
Essential
- Highly developed communication skills, both written and oral
- Organisational and interpersonal skills.
- Physically fit.
- Capable of exercising influence and control.
- Full clean driving license
- Ability to work as a member of a multi-disciplinary team
- Ability to digest relevant legislations, guidance and current protocols.
Desirable
- Ability to input and access information from a personal computer using windows and MS Office and other software packages.
- Knowledge of First aid techniques. Knowledge of Health and Safety legislation. Knowledge of firefighting techniques.
- Knowledge of criminal and civil law. Knowledge of control, restraint and breakaway techniques.
- NAHS course for security officers or similar to NVQ 2.
Attitude & Behaviours
Essential
- Smart appearance, enthusiastic, reliable, diplomatic, honest, trustworthy
- Able to work as part of team or on own initiative.
- Work independently. Support available if required
- Calm sympathetic nature.
- Willingness to work any shift at short notice in an emergency.
Desirable
- Sense of humour
- Confidence to communicate with the general public
Training
Essential
- Willing to undertake Trust mandatory training
- Evidence of professional and personal development
Desirable
- Willingness to undertake self-development or further training within context of this role
Additional Circumstances
Essential
- Smart appearance
- Able to undertake duties
- Flexible
- Physically fit.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
.png){kind=logo}
