Learning and Development Administration Assistant

Job description

Job responsibilities

Assist the Assistant Director of Workforce Transformation with administrative functions. This will include diary management, support with activities, development of documents, arrangements of meetings etc.

Assist in the co-ordination and progression of training programmes and projects, taking forward discrete work projects independently as agreed.

Take an active role in providing telephone cover, dealing with routine phone and face-to-face enquiries, providing advice using standard operating practices on behalf of the learning and development team and the organisational development team.

Be a point of contact for training leads and staff who require further information/assistance.

Provide administrative support at People and OD events such as Induction and Recruitment; occasionally taking minutes.

Provide workshops and events administration, processing enrolments, taking credit card payments, sending course information to students, setting up courses on the Trusts electronic staff database (ESR), confirming timetables and arrangements with tutors, following up students who fail to attend and collating evaluation forms from attendees and tutors.

To assist with the production and uploading of ESR support and course materials; including presentation, formatting, and proof reading in liaison with the Learning and Development Team and other subject specialists to ensure a high level of consistency and quality is maintained.

Work in line with guidance to ensure accuracy in inputting supervisor hierarchy changes onto ESR.

Assist in provision of effective maintenance of ESR to ensure that demands for workforce information can be met.

Support the running of ESR reports; summarising and extracting data for onward circulation as directed.

Provide routine workforce information to timetable and on demand.

Assist in the development of eLearning packages and maintain these on ESR.

Enable and train groups of ESR users in employee and supervisor self-service.

Monitoring and maintaining adequate stationery stocks and training materials to meet the needs of the department and its customers; using EROS to process requisitions and checking deliveries in a timely and accurate manner.

Contribute to engaging and building business relationships through provision of high-quality information.

Contribute to the maintenance of the departments directories and web pages with up-to-date information to support the organisations use of HR systems e.g., course catalogue and advertisements.

Ensure equipment faults are reported and monitor resolution progress.

Contribute to the maintenance and development of departmental policies and procedures.

Demonstrate duties and instruct new starters in the team and less experienced team members on departmental procedures and policies.

Setting up team meetings and diary requirements for the team.

Support the People and OD management team with other projects as directed.

Any other reasonable duties required by the People and OD senior management team management team.

Person Specification

Qualifications

Essential

• oGCSE English and Maths at minimum Grade C or Functional/Essential Skills or equivalent.
• oLevel 3 Business related qualification or equivalent related experience
• oECDL Extra or OCR Text Processing Level III or equivalent extensive knowledge of using Microsoft Office Applications

Desirable

• Business Admin Level 3+ or equivalent

Experience

Essential

• Substantial experience of using an Electronic Staff database
• Experience of producing reports
• Experience of E mail and diary management

Desirable

• Supervising staff
• Experience of using ESR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Knowledge Spa

Royal Cornwall Hospitals NHS Trust

Truro

TR1 3HD

Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)