Job summary
An exciting opportunity has arisen to work as part of a comprehensive eRostering team, supporting the Trust in all aspects of using an electronic rostering system.
eRostering refers to the electronic management of scheduling of staff rosters, it involves utilising digital platforms to create, management and communicate staff rosters.
The current team offer HealthRoster support via face to face, teams, telephone and e-mails.
Main duties of the job
To provide efficient, effective and timely system support for all e-Roster systems (HealthRoster, Bankstaff, Employee Online, Safecare & RosterPerform) in support of Trust operations and clinical care.
Build all new starters into the Trust onto an electronic system in addition to making changing to staff contracted hours and closing contracts.
Creating new Employee Online accounts and supporting system user to utilise this application
Act as first point of contact for system users - Telephone and e-mail
Support teams with administration of eRostering systems - HealthRoster, Safecare, RosterPerform, BankStaff, Expenses MeApp.
Take telephone calls to support end users in the Trust electronic eRostering system
Action e-mails to support the Trust using the Healthroster system
Provide training and support to all staff across the Trust on how to use the eRostering systems
Attend meetings to support on our HealthRoster system
Produce reports from the system
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Job description
Job responsibilities
Provide a dedicated and comprehensive administrative service for eRostering - via telephone, e-mails and teams
Create up new starters onto the eRostering system, update contract amendment details electronically as well as remove leavers electronically.
Be an expert user of the systems to support end users. Providing advice for staff on eRoster systems, developing an understanding of all modules
Create staff Employee Online accounts to allow staff to view their rosters and book bank shifts. This role will also requires staff training on the Employee Online
Work with staff across all areas in the Trust to help them utilise the electronic systems to their full potential.
Ensure telephone and email enquiries are dealt with in a timely manner, eRostering is a very busy department with a large amount of calls coming in on a variety of rostering queries
Escalate any identified risks to the service manager without delay.
Manage staff electronic roster accounts, profiles and permissions accurately.
Set up new system user accounts for staff authorised to access and use the HealthRoster systems ensuring compliance with Trust policy and procedures e.g. authorised user verification for payroll approval access.
Provide solutions to any problems/ queries encountered when operating the system, escalating any issues to Roster Implementation leads for relevant areas
Provide Trust Report taking the information from the eRostering system
Ensure the standards within the office reflect the professional nature of the organisation.
Take direction from the team in line with the aims of the department.
Manage own daily tasks, activities and workload dependent upon individual and team priorities.
Support the e-Roster team with full testing and implementation of timely upgrades, ensuring the system is fit for purpose prior to releasing to the live environment for Trust use. Provide necessary support and training for relevant staff.
Support the team with the maintenance of eRostering in accordance with governance and safe management all related systems.
Support the configuration of the eRostering database in accordance with Trust policies and standards.
Communicate system changes that affect users to the relevant departmental managers and users in accordance with Trust Policies and procedures.
Be responsible for the self-development of skills and competencies through participation in training and development activities to maintain a quality service.
Undertake statutory and mandatory training as deemed appropriate by the Trust.
Job description
Job responsibilities
Provide a dedicated and comprehensive administrative service for eRostering - via telephone, e-mails and teams
Create up new starters onto the eRostering system, update contract amendment details electronically as well as remove leavers electronically.
Be an expert user of the systems to support end users. Providing advice for staff on eRoster systems, developing an understanding of all modules
Create staff Employee Online accounts to allow staff to view their rosters and book bank shifts. This role will also requires staff training on the Employee Online
Work with staff across all areas in the Trust to help them utilise the electronic systems to their full potential.
Ensure telephone and email enquiries are dealt with in a timely manner, eRostering is a very busy department with a large amount of calls coming in on a variety of rostering queries
Escalate any identified risks to the service manager without delay.
Manage staff electronic roster accounts, profiles and permissions accurately.
Set up new system user accounts for staff authorised to access and use the HealthRoster systems ensuring compliance with Trust policy and procedures e.g. authorised user verification for payroll approval access.
Provide solutions to any problems/ queries encountered when operating the system, escalating any issues to Roster Implementation leads for relevant areas
Provide Trust Report taking the information from the eRostering system
Ensure the standards within the office reflect the professional nature of the organisation.
Take direction from the team in line with the aims of the department.
Manage own daily tasks, activities and workload dependent upon individual and team priorities.
Support the e-Roster team with full testing and implementation of timely upgrades, ensuring the system is fit for purpose prior to releasing to the live environment for Trust use. Provide necessary support and training for relevant staff.
Support the team with the maintenance of eRostering in accordance with governance and safe management all related systems.
Support the configuration of the eRostering database in accordance with Trust policies and standards.
Communicate system changes that affect users to the relevant departmental managers and users in accordance with Trust Policies and procedures.
Be responsible for the self-development of skills and competencies through participation in training and development activities to maintain a quality service.
Undertake statutory and mandatory training as deemed appropriate by the Trust.
Person Specification
Education
Essential
- Minimum of two GCSE's English and Maths
Essential
Essential
- Good basic education demonstrating including numeracy and literacy skills, Use of Microsoft packages/ systems
- Works well within a team
Desirable
- Previous experience with Electronic Systems
- Previous clerical experience in a busy office environment
Essential
Essential
- Ability to interpret and summarise information, accuracy and attention to detail.
- Good organisational skills. Good communication skills both written and verbal. Good interpersonal skills. Professional enthusiastic approach
Desirable
- Previous customer service experience
- Professional telephone manner
Person Specification
Education
Essential
- Minimum of two GCSE's English and Maths
Essential
Essential
- Good basic education demonstrating including numeracy and literacy skills, Use of Microsoft packages/ systems
- Works well within a team
Desirable
- Previous experience with Electronic Systems
- Previous clerical experience in a busy office environment
Essential
Essential
- Ability to interpret and summarise information, accuracy and attention to detail.
- Good organisational skills. Good communication skills both written and verbal. Good interpersonal skills. Professional enthusiastic approach
Desirable
- Previous customer service experience
- Professional telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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