Receptionist (Critical Care)

South Tyneside and Sunderland NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for a part-time (24.66 hours per week) Receptionist to work as part of the Critical Care Multi-Disciplinary Team which provides intensive and high-dependency care to patients across both South Tyneside and Sunderland sites.

You will be responsible for ensuring a high-quality reception service and care to relatives attending the Critical Care units.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. You are requested to consider this when making your application. Please visitGov.UKfor further information.

Main duties of the job

Please see Personal Specification for required qualifications, experience, skills and knowledge and physical skills.

You would be required to work across both critical care units as required, and would be an integral part of the Critical Care team.

Shifts include weekends and public holidays. No night duty required.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

28 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year (pro-rata) 24/25 pay award pending

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9155-THAC-0824-75

Job locations

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP

South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE340PL

Job description

Job responsibilities

To provide a high-quality reception service and care to relatives attending the critical care unit.

To support the Critical Care team in undertaking all administrative duties required by the clinical team on either Sunderland or South Tyneside site.

Responsible for receiving, assisting and directing relatives/carers/other healthcare professionals in accessing the Unit in a courteous, efficient and effective way.

Provide general assistance to the wider Multi-Disciplinary Team (MDT) and project a positive and friendly image to relatives and other visitors, either in person or via the telephone.

To comply with the Trust's vision, values and behavioural compact.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Job description

Job responsibilities

To provide a high-quality reception service and care to relatives attending the critical care unit.

To support the Critical Care team in undertaking all administrative duties required by the clinical team on either Sunderland or South Tyneside site.

Responsible for receiving, assisting and directing relatives/carers/other healthcare professionals in accessing the Unit in a courteous, efficient and effective way.

Provide general assistance to the wider Multi-Disciplinary Team (MDT) and project a positive and friendly image to relatives and other visitors, either in person or via the telephone.

To comply with the Trust's vision, values and behavioural compact.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Person Specification

Physical Skills

Essential

Good keyboard skills.
Object manual handling.
Ability to sit at workstations as necessary to perform the Post.
Ability to travel and access sites based on service need.

Other

Desirable

Please provide a contact telephone number (in case we need to contact you about your Application), or write 'no Number' if you do not have one.

Experience

Essential

Proven prior customer services experience.

Desirable

Proven prior experience of working in the NHS.

Qualifications

Essential

Maths & English Language at GCSE Grade A-C / equivalent, or above.
NVQ L2 (or equivalent) in any subject.

Skills and Knowledge

Essential

Ability to prioritise tasks.
Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
Basic skills of empathy and reassurance.
Good keyboard skills.
Ability to use email system and document clearly, using plain English.
Basic understanding of health and safety requirements in a
patient environment.
General understanding of confidentiality requirements in a healthcare setting.
Willing to undertake further training related to role.

Desirable

Ability to use complex IT systems.

Person Specification

Physical Skills

Essential

Good keyboard skills.
Object manual handling.
Ability to sit at workstations as necessary to perform the Post.
Ability to travel and access sites based on service need.

Other

Desirable

Please provide a contact telephone number (in case we need to contact you about your Application), or write 'no Number' if you do not have one.

Experience

Essential

Proven prior customer services experience.

Desirable

Proven prior experience of working in the NHS.

Qualifications

Essential

Maths & English Language at GCSE Grade A-C / equivalent, or above.
NVQ L2 (or equivalent) in any subject.

Skills and Knowledge

Essential

Ability to prioritise tasks.
Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
Basic skills of empathy and reassurance.
Good keyboard skills.
Ability to use email system and document clearly, using plain English.
Basic understanding of health and safety requirements in a
patient environment.
General understanding of confidentiality requirements in a healthcare setting.
Willing to undertake further training related to role.

Desirable

Ability to use complex IT systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.