South Tyneside and Sunderland NHS Foundation Trust

Theatre Clerical Support

The closing date is 18 June 2025

Job summary

The Division of Theatres and Critical Care are seeking to appoint a motivated individual to the role of Theatre Receptionist/Clerical Support within Theatres.

Reporting to the Theatre Matron, the post holder will provide a high quality administrative and confidential clerical service to the Operating Theatres at Sunderland Royal Hospital. We are looking for an enthusiastic, committed person who can work both as an individual and also as part of a team with a flexible approach to duties. The successful candidate will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner. The ideal candidate will have a good understanding of IT and experience of using Microsoft Office software packages. Knowledge of the hospital systems is desirable, though full training will be given.

Working Hours:

The post holder will be required to work 37.5 hours per week, Monday to Friday, typically between 8:00 and 16:00. However, flexibility is essential, and the successful candidate must be willing to adjust working hours occasionally to meet the operational demands of the service.

Main duties of the job

Provide full-time coverage of the theatre reception desk, including professionally greeting and directing staff, patients, and visitors.
Handle incoming telephone calls, respond to queries appropriately, or redirect to the relevant personnel as needed.
Monitor and manage access to the operating department, ensuring only authorised personnel are admitted.
Maintain the cleanliness and organisation of the reception area.
Maintain accurate records and ensure the secure disposal of confidential waste in accordance with data protection guidelines.
Update and manage staff contact details, including those related to major incident protocols.
Log and monitor maintenance requests via the Estates Helpdesk, ensuring follow-up and resolution.
Monitor stationery supplies and place orders through the Materials Management Inventory system to ensure consistent stock levels.
Accurately input data into relevant information systems in a timely manner.
Ensure theatre documentation and checklists are consistently maintained, updated, and readily available for staff.
Provide general administrative support to Theatre Speciality Managers and Theatre Matrons, as required

About us

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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

04 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year (£24,465 - 25/26 Pay award pending)

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-THAC-0625-12

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Job description

Job responsibilities

Provide an efficient and professional reception service within the Operating Theatre Department, ensuring confidentiality and a welcoming environment for patients, staff, and visitors.

Deliver high-quality administrative support to Theatre Matron/Theatre Speciality Managers to ensure the smooth and effective running of Theatres.

Prepare, manage, and distribute confidential patient information in advance of theatre lists, ensuring accuracy and timely availability.

Carry out a range of general administrative tasks including data input, message taking, document filing, and correspondence handling.

Respond to and manage telephone calls and bleeps from theatre and surgical staff, relaying urgent or important messages accurately and promptly.

Liaise with ward staff to coordinate the timely arrival of patients into theatre and communicate any relevant updates or issues.

Support clinical teams by sourcing and arranging required equipment or supplies in collaboration with ward staff.

File and maintain delivery and supplier documentation for ordered items in line with agreed protocols.

Collect and compile data for audits including the National Joint Registry Audit.

Liaise with the Procurement & Supplies team to support ordering and supply chain functions as needed.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE