South Tyneside and Sunderland NHS Foundation Trust

Receptionist

The closing date is 04 February 2026

Job summary

There are so many reasons to join our team at Sunderland Eye Infirmary.

Aside from our fantastic staff, we have lots of exciting things going on.

Our plans for our Eye Hospital in Sunderland are taking shape and will be our new home, with work due to start later this year.

The new hospital means Sunderland will remain home to the regions only dedicated standalone eye hospital. It will strengthen our excellent reputation across the NHS, both regionally and nationally as a centre of excellence for ophthalmology care.

We also never stay still when it comes to discovering new and better treatments. As one of the few specialist eye hospitals in the country, research and using developing technology is a key part of our work. We encourage innovation and research in everything we do. There is always something to get involved in.

If you share our vision for'excellence in all that we do', wed love you to join us!

We invite you to submit an application for an ED Receptionist at Sunderland Eye Infirmary, working with multiple different staff groups, completing a variety of administration tasks and contributing to our fantastic service within our reception and medical records teams. This is an extremely busy and demanding role based in our Emergency Department Reception.

Main duties of the job

To work in reception areas dealing with the registration of all patients attending this area.
Data entry of patient information, ensuring accurate data input and updating patient information where necessary.
To ensure all relevant outpatient appointments are made within the given timescale.
Receive telephone enquiries and queries regarding patients.
Cashing up clinics to ensure the correct patient outcome.
Provide advice and information to patients.
Contact appropriate patients at short notice and allocate appointments to meet set deadlines and ensure continuity of care.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application.Please visit Gov.UK for further information.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Date posted

21 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-OPAC-0126-25

Job locations

Sunderland Eye Infirmary

Queen Alexandra Road

Sunderland

SR29HP

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To provide a high quality reception service and care to patients attending the outpatients and Eye Emergency departments.
To be responsible for registering attendances and updating patient demographic details in the patient administration system.
To comply with the Trusts vision, values and behavioural compact.

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To provide a high quality reception service and care to patients attending the outpatients and Eye Emergency departments.
To be responsible for registering attendances and updating patient demographic details in the patient administration system.
To comply with the Trusts vision, values and behavioural compact.

Person Specification

Skills and Knowledge

Essential

Ability to prioritise tasks.
Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
Basic skills of empathy and reassurance.
Basic keyboard skills.
Ability to use basic email system and document clearly, using plain English.
Basic understanding of health and safety requirements in a patient environment.
General understanding of confidentiality requirements in a health care setting.
Willing to undertake further training related to role.

Physical Skills

Essential

Basic keyboard skills.

Qualifications

Essential

GCSE Maths & English C or above, or equivalent.
NVQ Level 2 qualification or equivalent in any subject.

Experience

Essential

Proven prior customer services experience.

Desirable

Proven prior experience of working in the NHS.

Person Specification

Skills and Knowledge

Essential

Ability to prioritise tasks.
Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
Basic skills of empathy and reassurance.
Basic keyboard skills.
Ability to use basic email system and document clearly, using plain English.
Basic understanding of health and safety requirements in a patient environment.
General understanding of confidentiality requirements in a health care setting.
Willing to undertake further training related to role.

Physical Skills

Essential

Basic keyboard skills.

Qualifications

Essential

GCSE Maths & English C or above, or equivalent.
NVQ Level 2 qualification or equivalent in any subject.

Experience

Essential

Proven prior customer services experience.

Desirable

Proven prior experience of working in the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.