South Tyneside and Sunderland NHS Foundation Trust

Admin Assistant

This job is now closed

Job summary

Part Time-36 hours

An exciting opportunity has become available in our Gastroenterology Department. We are looking for a dynamic, enthusiastic person with a flexible approach to join our Gastroenterology Administration Team as an Administration Assistant. The successful candidate will support the clinical and secretarial teams ensuring that our patients have a first class service from the moment they make contact with the service. The post will require some flexibility across the division to support service needs. The successful applicant will possess excellent audio typing skills, supported by an RSA 2 qualification or equivalent qualification or proven experience. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application, if these qualifications arent listed your application you will not be shortlisted. Please note that there will be an audio typing test as part of the interview process. If any further details are required please ring the recruiting manager for this position.

Main duties of the job

The successful applicant will be motivated, enthusiastic and willing to work as part of a team. Experience of audio typing and/or keyboard skills are essential to the role. You will be able to demonstrate excellent organisational skills and be able to communicate effectively and have previous experience in a busy office environment. As part of the role you will be dealing with telephone/email queries, scanning, postal duties, booking patients in/out of the internal system and making any follow up appointments as required. The post is predominantly based at Sunderland however you would be expected to cover other areas over both the Sunderland and South Tyneside sites to support service needs. The post is 36 hours per week working between 8.30am and 5pm Monday to Friday

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Date posted

10 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year PRO RATA FOR PART TIME

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9155-MDAC-0823-37

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Job description

Job responsibilities

Please see attached Job Description for full duties

Typing of correspondence from written or audio material.
Accurate filing and scanning of letters and reports in electronic and paper patient case notes.
Photocopying.
Arranging patient appointments as necessary.
Ordering supplies and ensure adequate stock is maintained.
Dealing with telephone enquiries, accurate recording of messages and re-directing callers as appropriate.
Requesting and returning medical records.
Dealing with incoming and outgoing post.
Reception work

Job description

Job responsibilities

Please see attached Job Description for full duties

Typing of correspondence from written or audio material.
Accurate filing and scanning of letters and reports in electronic and paper patient case notes.
Photocopying.
Arranging patient appointments as necessary.
Ordering supplies and ensure adequate stock is maintained.
Dealing with telephone enquiries, accurate recording of messages and re-directing callers as appropriate.
Requesting and returning medical records.
Dealing with incoming and outgoing post.
Reception work

Person Specification

Qualifications

Essential

RSAII Typing/Word Processing/or minimum 2 years proven experience.
Educated to GCSE Level 2 (Numeracy and Literacy) standard or equivalent.
Experience of communicating with people at all levels both in person and in writing, by email and telephone.

Desirable

Medical Terminology.
Knowledge of Hospital V6, Medisec information systems.
EDCL or working towards.
Knowledge of NHS Waiting Time Targets.

Experience

Essential

Previous clerical experience in a busy office environment.
Confident, persuasive and able to communicate at all levels.

Desirable

Previous clerical experience within NHS setting.
Some experience of dealing with the public.

Skills

Essential

Experience of audio typing.
Good communication skills.
Knowledge of Microsoft Office.
Demonstrate excellent organisational skills.
Able to prioritise tasks.
Effective interpersonal skills.
Able to communicate messages and instructions accurately to colleagues, both verbally and in writing.

Desirable

Ability to use initiative, and practice effective time management.
Knowledge of medical terminology.
Customer care experience.

Personal Qualities

Essential

Ability to work under pressure and be adaptable.
Ability to be an effective team member across disciplines.
Ability to plan and manage workload.
Able to work effectively in a muti-disciplinary team.
Able to use own initiative to resolve routine queries, in line with departmental procedures.

Attitude

Essential

Willing to work as part of a team.
Positive, friendly and co-operative.
Motivated and enthusiastic.
Good interpersonal skills.
Flexible and adaptable to change duties and working hours in accordance with service needs.
Team Player.
Committed to delivering quality patient care.

Person Specification

Qualifications

Essential

RSAII Typing/Word Processing/or minimum 2 years proven experience.
Educated to GCSE Level 2 (Numeracy and Literacy) standard or equivalent.
Experience of communicating with people at all levels both in person and in writing, by email and telephone.

Desirable

Medical Terminology.
Knowledge of Hospital V6, Medisec information systems.
EDCL or working towards.
Knowledge of NHS Waiting Time Targets.

Experience

Essential

Previous clerical experience in a busy office environment.
Confident, persuasive and able to communicate at all levels.

Desirable

Previous clerical experience within NHS setting.
Some experience of dealing with the public.

Skills

Essential

Experience of audio typing.
Good communication skills.
Knowledge of Microsoft Office.
Demonstrate excellent organisational skills.
Able to prioritise tasks.
Effective interpersonal skills.
Able to communicate messages and instructions accurately to colleagues, both verbally and in writing.

Desirable

Ability to use initiative, and practice effective time management.
Knowledge of medical terminology.
Customer care experience.

Personal Qualities

Essential

Ability to work under pressure and be adaptable.
Ability to be an effective team member across disciplines.
Ability to plan and manage workload.
Able to work effectively in a muti-disciplinary team.
Able to use own initiative to resolve routine queries, in line with departmental procedures.

Attitude

Essential

Willing to work as part of a team.
Positive, friendly and co-operative.
Motivated and enthusiastic.
Good interpersonal skills.
Flexible and adaptable to change duties and working hours in accordance with service needs.
Team Player.
Committed to delivering quality patient care.