Job summary
An exciting opportunity has
arisen for an Alcohol Care Team Recovery Navigator to join the Alcohol Care
Team (ACT) at STSFT on a fixed term 12 month contract. Any
secondment would require discussion and agreement from your current line
manager.
ACTs are teams of alcohol specialist clinicians, based
in acute hospitals which provide specialist support, predominantly to
alcohol-dependent patients.
The Alcohol
Care Team Recovery Navigator will be an integral member of the ACT working
within the team to support patients in their recovery journey to access support
of their choice, the post holder will work with vulnerable patients completing
assessments, extended brief intervention, referrals and links with community
services. The post holder will work with Navigators already in post within
ACT.
The post will require flexibility, working at Sunderland Royal Hospital,
you will also contribute to covering a 7 day service. The successful candidate will be able to
demonstrate excellent communication skills, team working skills and will be
dedicated to improving the patients' experience. You will need to demonstrate
continuing professional development and a strong commitment to develop others
and work closely within a multi-disciplinary team.
For informal enquiries please contact
Roisin Burdis, ACT Lead 5656256 /4041000- extension 4074 or 41560
SRH Email: Roisin.burdis@nhs.net
Main duties of the job
The Alcohol
Care Team Recovery Navigator will be an integral member of the ACT working
within the team to support patients in their recovery journey to access support
of their choice, the post holder will work with vulnerable patients completing
assessments, extended brief intervention, referrals and links with community
services.
The post will require flexibility, working at Sunderland Royal Hospital,
you will also contribute to covering a 7 day service which involves lone
working. The successful candidate will
be able to demonstrate excellent communication skills, team working skills and
will be dedicated to improving the patients' experience.
You will need to demonstrate
continuing professional development and a strong commitment to develop others
and work closely within a multi-disciplinary team.
The post holder will deliver and
contribute to the development of an innovative recovery programme which will
offer a range of support to address what matters to the client e.g. housing,
benefits, welfare etc.
This challenging role will involve
delivering practical, bespoke interventions both in person and through a wide
network of partner agencies that support people away from substance misuse and violence
and towards a safer, healthier and more productive lifestyle.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
The Recovery/Social Navigator will
be an integral member of the Alcohol Care Team, which provides a programme of
interventions and connecting individuals into other services and settings for service
users with alcohol misuse issues in a hospital environment.
The post holder will deliver and
contribute to the development of an innovative recovery programme which will
offer a range of support to address what matters to the client e.g. housing,
benefits, welfare etc. This challenging role will involve delivering practical,
bespoke interventions both in person and through a wide network of partner
agencies that support people away from substance misuse and violence and
towards a safer, healthier and more productive lifestyle.
Utilise a multi-agency approach to
improve the outcomes and life chances for adults experiencing multiple problems
including drugs and alcohol dependency and reduce the impact upon emergency
services and local communities
Form strong professional
relationships with the emergency department team and work closely with them to
identify patients who may benefit from the Navigator service.
Responsible for engaging new
individuals onto the service by working closely in partnership with treatment
and recovery providers and with the recovery community
Support service users through
community outreach; build strong trusting and respectful relationships that
enable them to regain independence and control over their decisions.
Connect service users to existing
community support (of their choice) and support as necessary to maximise
engagement.
Hold a case-load and respect service
user confidentiality and adhere to GDPR principles
Assist with the on-going development
of the service model to ensure that service users gain the maximum benefit from
Navigator interventions.
Provide a consistent support role to
the individual to navigate through all the various services but ultimately advocating
for the individual where they need to, and to support the individual to become
independent too.
Ensure the service is well known,
visible and accessible to potential beneficiaries.
Undertake sign posting and referrals
to all community and voluntary support services.
Ensure administrative systems such
as service user forms, databases and contact files are kept fully up-to-date
and secure, in line with the Data Protection Act and our Confidentiality Policy
and Consent Policy.
Collect and record evidence of
project outcomes, to assist with the evaluation of Navigator.
Continually develop personal level
of awareness and knowledge of the issues around all forms of violence and
causal factors.
Actively research and network with
other relevant organisations working in the local area. To build personal and strong partnerships
with them, ensuring Navigator is able to offer as diverse sign posting options
as possible, such as housing support, welfare support, social care etc. so we
are addressing those social determinants of health which often are the basics
to put in place before we can then address complex misuse issues.
Actively participate in staff
meetings, session evaluations, supervision/reviews and planning sessions, and
to participate in Navigators development by feeding back to Line manager and
governance groups on the needs of the service user group and the on-going
development of the service.
Assist in maintaining good working
relations with Navigators stakeholders, project partners and with other
agencies and to represent Recovery/Social Navigators at external meetings and
in the media as required.
With guidance and support from the
organisation undertake continuous professional development, through attendance
at courses and other educational activities, relevant to the role.
To work as a member of the wider
team and assist as required across all the organisations projects (this will
be minimal).
Engage and recruit Navigator
volunteers whom may have been previous service users who have recovered and are
able to offer peer support for new clients.
To assist the team in ensuring that
all Navigator and NHS policies and procedures are followed, including Health
and Safety, Child Protection and Equal Opportunities. To report any concerns to
the Line Manager.
Responsible for managing a caseload
of individual patients who are not engaging in the community but continue to
come to hospital
Provide case finding activities
rather than waiting for referrals by identifying groups of people for whom
alcohol and drug misuse are causing most harm.
To develop therapeutic relationships with clients
Attempt
to maintain contact with clients even when engagement is difficult to find ways
to work with a person rather than a cessation of support
To make accurate assessments of the risk patients pose
to themselves and others and take necessary action within Trust safeguarding
guidelines
To make
appropriate referrals into community services
To adhere to the
Trust equality, diversity and inclusion policy
To have
the ability to be flexible and to manage your workload effectively
To
demonstrate an ability to work under pressure
To
display excellent verbal and written communication skills and be computer
literate
To
undertake clinical supervision on a regular basis in line with relevant
professional guidelines and policies
To comply
with the Trusts vision, values and behavioural compact
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Job description
Job responsibilities
The Recovery/Social Navigator will
be an integral member of the Alcohol Care Team, which provides a programme of
interventions and connecting individuals into other services and settings for service
users with alcohol misuse issues in a hospital environment.
The post holder will deliver and
contribute to the development of an innovative recovery programme which will
offer a range of support to address what matters to the client e.g. housing,
benefits, welfare etc. This challenging role will involve delivering practical,
bespoke interventions both in person and through a wide network of partner
agencies that support people away from substance misuse and violence and
towards a safer, healthier and more productive lifestyle.
Utilise a multi-agency approach to
improve the outcomes and life chances for adults experiencing multiple problems
including drugs and alcohol dependency and reduce the impact upon emergency
services and local communities
Form strong professional
relationships with the emergency department team and work closely with them to
identify patients who may benefit from the Navigator service.
Responsible for engaging new
individuals onto the service by working closely in partnership with treatment
and recovery providers and with the recovery community
Support service users through
community outreach; build strong trusting and respectful relationships that
enable them to regain independence and control over their decisions.
Connect service users to existing
community support (of their choice) and support as necessary to maximise
engagement.
Hold a case-load and respect service
user confidentiality and adhere to GDPR principles
Assist with the on-going development
of the service model to ensure that service users gain the maximum benefit from
Navigator interventions.
Provide a consistent support role to
the individual to navigate through all the various services but ultimately advocating
for the individual where they need to, and to support the individual to become
independent too.
Ensure the service is well known,
visible and accessible to potential beneficiaries.
Undertake sign posting and referrals
to all community and voluntary support services.
Ensure administrative systems such
as service user forms, databases and contact files are kept fully up-to-date
and secure, in line with the Data Protection Act and our Confidentiality Policy
and Consent Policy.
Collect and record evidence of
project outcomes, to assist with the evaluation of Navigator.
Continually develop personal level
of awareness and knowledge of the issues around all forms of violence and
causal factors.
Actively research and network with
other relevant organisations working in the local area. To build personal and strong partnerships
with them, ensuring Navigator is able to offer as diverse sign posting options
as possible, such as housing support, welfare support, social care etc. so we
are addressing those social determinants of health which often are the basics
to put in place before we can then address complex misuse issues.
Actively participate in staff
meetings, session evaluations, supervision/reviews and planning sessions, and
to participate in Navigators development by feeding back to Line manager and
governance groups on the needs of the service user group and the on-going
development of the service.
Assist in maintaining good working
relations with Navigators stakeholders, project partners and with other
agencies and to represent Recovery/Social Navigators at external meetings and
in the media as required.
With guidance and support from the
organisation undertake continuous professional development, through attendance
at courses and other educational activities, relevant to the role.
To work as a member of the wider
team and assist as required across all the organisations projects (this will
be minimal).
Engage and recruit Navigator
volunteers whom may have been previous service users who have recovered and are
able to offer peer support for new clients.
To assist the team in ensuring that
all Navigator and NHS policies and procedures are followed, including Health
and Safety, Child Protection and Equal Opportunities. To report any concerns to
the Line Manager.
Responsible for managing a caseload
of individual patients who are not engaging in the community but continue to
come to hospital
Provide case finding activities
rather than waiting for referrals by identifying groups of people for whom
alcohol and drug misuse are causing most harm.
To develop therapeutic relationships with clients
Attempt
to maintain contact with clients even when engagement is difficult to find ways
to work with a person rather than a cessation of support
To make accurate assessments of the risk patients pose
to themselves and others and take necessary action within Trust safeguarding
guidelines
To make
appropriate referrals into community services
To adhere to the
Trust equality, diversity and inclusion policy
To have
the ability to be flexible and to manage your workload effectively
To
demonstrate an ability to work under pressure
To
display excellent verbal and written communication skills and be computer
literate
To
undertake clinical supervision on a regular basis in line with relevant
professional guidelines and policies
To comply
with the Trusts vision, values and behavioural compact
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Person Specification
Physical Skills
Essential
- Ability to assist patients to move as per Trust Moving and Handling Policy
- Flexible to meet the needs of the service covering 7 days a week
- Full driving license
Qualifications
Essential
- Maths and English (GCSE 9-4) or Maths and English Functional Skills Level 2
- Level 3 NVQ in Health and Social Care or equivalent
Desirable
- Mental Health First Aid
- European Computer Driving License
- Training in Brief Motivational Interventions
- A recognised formal qualification in mentoring/support work
- Hold a current disclosure certificate
Skills and Knowledge
Essential
- An understanding of the issues faced by people living in inner city areas
- An understanding of violence and its associated causal factors, through professional and personal lived experience
- An understanding of drug and alcohol abuse
- Resilient and reflective practitioner
- Ability to consider risk and keep self, service users and partner organisations safe.
- Maintain effective health and wellbeing practices for self and service users.
- Strong work ethic
- Be willing and able to work weekend shifts
- Personable, reliable, consistent
- Well developed verbal and non-verbal communication skills
- Demonstrate a high degree of empathy and compassion
- Remain calm under pressure
- Flexible, enthusiastic and committed
- Have the energy required from this demanding post.
- Self-motivated and committed to personal development
- An ability to connect and interact with staff and service users from a range of age, gender and social backgrounds on a one to one basis within a range of contexts
- Non judgmental
- An unshakeable belief in peoples ability to make positive changes.
- Self-starter with ability to plan and manage own workload
- Have relevant life experience & present as credible to those we wish to engage.
- Candidates whose lived experience includes addiction or offending must be able to demonstrate a long term period of sustained recovery.
- Effective time management skills and an ability to prioritise tasks and work flexibly to deadlines
- To understand and respect personal limitations and when to seek support and advice.
- Ability to balance multiple priorities
- Ability to break down complex problems and advise on effective strategies to manage those.
- Familiarity with commonly used IT programmes. (Word, Excel, PowerPoint, email.)
- Excellent professional networking skills
- Accurate data entry and record keeping and monitoring processes
- An understanding of data protection and confidentiality
Desirable
- A knowledge of models of recovery
- A knowledge of local support organisations and geography
- Technical knowledge of homeless legislation, drug, alcohol support and mentoring.
Experience
Essential
- Experience of working with substance/alcohol misuse issues and a clear understanding of the need for and ability to deliver quality services
- Experience of working as an effective team member
- Evidence a proven track record of working with people impacted by violence, trauma or tragedy.
- Ability to build and sustain relationships in a professional context.
- Experience of working within a multidisciplinary team
- Experience of working without direct supervision.
- Evidence a proven track record of successfully supporting people (drugs, alcohol, mental health, employment, housing)
Desirable
- Ability to assess and care plan service users and formulate written reports as necessary
- Experience of working with projects that seek to address issues around violence
- Experience of mediation
Person Specification
Physical Skills
Essential
- Ability to assist patients to move as per Trust Moving and Handling Policy
- Flexible to meet the needs of the service covering 7 days a week
- Full driving license
Qualifications
Essential
- Maths and English (GCSE 9-4) or Maths and English Functional Skills Level 2
- Level 3 NVQ in Health and Social Care or equivalent
Desirable
- Mental Health First Aid
- European Computer Driving License
- Training in Brief Motivational Interventions
- A recognised formal qualification in mentoring/support work
- Hold a current disclosure certificate
Skills and Knowledge
Essential
- An understanding of the issues faced by people living in inner city areas
- An understanding of violence and its associated causal factors, through professional and personal lived experience
- An understanding of drug and alcohol abuse
- Resilient and reflective practitioner
- Ability to consider risk and keep self, service users and partner organisations safe.
- Maintain effective health and wellbeing practices for self and service users.
- Strong work ethic
- Be willing and able to work weekend shifts
- Personable, reliable, consistent
- Well developed verbal and non-verbal communication skills
- Demonstrate a high degree of empathy and compassion
- Remain calm under pressure
- Flexible, enthusiastic and committed
- Have the energy required from this demanding post.
- Self-motivated and committed to personal development
- An ability to connect and interact with staff and service users from a range of age, gender and social backgrounds on a one to one basis within a range of contexts
- Non judgmental
- An unshakeable belief in peoples ability to make positive changes.
- Self-starter with ability to plan and manage own workload
- Have relevant life experience & present as credible to those we wish to engage.
- Candidates whose lived experience includes addiction or offending must be able to demonstrate a long term period of sustained recovery.
- Effective time management skills and an ability to prioritise tasks and work flexibly to deadlines
- To understand and respect personal limitations and when to seek support and advice.
- Ability to balance multiple priorities
- Ability to break down complex problems and advise on effective strategies to manage those.
- Familiarity with commonly used IT programmes. (Word, Excel, PowerPoint, email.)
- Excellent professional networking skills
- Accurate data entry and record keeping and monitoring processes
- An understanding of data protection and confidentiality
Desirable
- A knowledge of models of recovery
- A knowledge of local support organisations and geography
- Technical knowledge of homeless legislation, drug, alcohol support and mentoring.
Experience
Essential
- Experience of working with substance/alcohol misuse issues and a clear understanding of the need for and ability to deliver quality services
- Experience of working as an effective team member
- Evidence a proven track record of working with people impacted by violence, trauma or tragedy.
- Ability to build and sustain relationships in a professional context.
- Experience of working within a multidisciplinary team
- Experience of working without direct supervision.
- Evidence a proven track record of successfully supporting people (drugs, alcohol, mental health, employment, housing)
Desirable
- Ability to assess and care plan service users and formulate written reports as necessary
- Experience of working with projects that seek to address issues around violence
- Experience of mediation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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