South Tyneside and Sunderland NHS Foundation Trust

Admin Assistant/Receptionist

The closing date is 03 March 2026

Job summary

This is an exciting opportunity to join the Phoenix Unit Team at South Tyneside andSunderland NHS Foundation Trust. Phoenix Unit - Sunderland site. We are looking for an enthusiastic and experienced administration assistant to join our team and support the delivery of high quality safe Oncology and haematology care.

You will be a first point of contact for telephone enquiries from patients/carers and will be responsible for booking appointments for new patients as well as follow up care, this will cover both South Tyneside and Sunderland Sites. The right candidate will have strong communication skills. You will be fullysupported to ensure you develop the skills required for the post.

If you are looking for achallenge in your career and interested in the post please get in touch.

Main duties of the job

You will need to have excellent communication skills and be confident at communicatingwith patients who are receiving systemic anti-cancer treatment. You will need to be confident in communicating with all members of the multi-disciplinary team at all levels. Respond to frequent enquiries from patients, carers and NHS staff using verbal and written communication. Deal with queries in a confidential, sensitive manner. Be able to navigate around the trusts IT systems though training will be provided. Managing patient appointments across both SACT units in South Tyneside and Sunderland.

This will include making contact with new patients and arranging/re-arranging appointments for established patients.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Date posted

17 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year PAY AWARD PENDING

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-MDAC-0226-22

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE34 0PL

Job description

Job responsibilities

Please see attached Job Description for full details

To provide a high quality reception/admin service and care to patients attending the Phoenix Unit.

To be responsible for registering attendances and updating patient demographic details in the patient administration system.

To comply with the Trusts vision values and behavioural compact

Job description

Job responsibilities

Please see attached Job Description for full details

To provide a high quality reception/admin service and care to patients attending the Phoenix Unit.

To be responsible for registering attendances and updating patient demographic details in the patient administration system.

To comply with the Trusts vision values and behavioural compact

Person Specification

Skills & Knowledge

Essential

Ability to prioritise tasks.
Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
Basic skills of empathy and reassurance.
Basic keyboard skills.
Ability to use basic email system and document clearly, using plain English.
Basic understanding of health and safety requirements in a patient environment.
General understanding of confidentiality requirements in a health care setting.
Willing to undertake further training related to role.

Qualifications

Essential

Maths and English at level 2 or above (GCSE A C or equivalent).
NVQ Level 2 qualification or equivalent/experience in any subject.

Experience

Essential

Proven prior customer services experience.

Desirable

Proven prior experience of working in the NHS.

Physical Skills

Essential

Basic keyboard skills.

Person Specification

Skills & Knowledge

Essential

Ability to prioritise tasks.
Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
Basic skills of empathy and reassurance.
Basic keyboard skills.
Ability to use basic email system and document clearly, using plain English.
Basic understanding of health and safety requirements in a patient environment.
General understanding of confidentiality requirements in a health care setting.
Willing to undertake further training related to role.

Qualifications

Essential

Maths and English at level 2 or above (GCSE A C or equivalent).
NVQ Level 2 qualification or equivalent/experience in any subject.

Experience

Essential

Proven prior customer services experience.

Desirable

Proven prior experience of working in the NHS.

Physical Skills

Essential

Basic keyboard skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.