Team Support Secretary

South Tyneside and Sunderland NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for a Team Secretary to support the Vascular Directorate. You will be an integral part of the team acting as a direct link between patients, Personal Medical Secretaries and Clinicians as well as being responsible for supporting clinicians day to day clinical commitments and to support with clinic on the day.

Applicants must have excellent organisational skills, be extremely efficient and be able to work under pressure as part of a large team and to tight deadlines.You must be able to prioritise and manage a busy workload and be committed to delivering the best care to patients. Level 2 literacy & numeracy GCSE Maths and English C or above or equivalent. NVQ level 2 business Admin/RSA II or equivalent are essential, you must have significant administration experience. You should have knowledge of Microsoft Office Packages (including Outlook and Excel) this is essential.

Main duties of the job

Main duties of the role include supporting the Personal Medical Secretaries and Consultants, transcribing confidential medical correspondence from audio dictation, cashing up clinics, making appointments, negotiating diagnostic investigation and tests and communication to patients. It also includes the validation of patient pathways in real time and dealing with queries from patients, GPs and other colleagues.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Date posted

12 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year PRO RATA

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9155-GSAC-0624-23

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Job description

Job responsibilities

Part Time 30 Hours Per Week

To deliver secretarial support, as part of a team of Vascular team, including taking responsibility for:

Transcribe confidential medical correspondence and clinic letters from audio dictation and provide to the patient

Booking appointments where appropriate <6 weeks

Negotiating diagnostic investigations and tests and communicating to patient

Negotiating admission or TCI date/time and communicating to patient

Validating the patients pathway in real time

Completing all tasks (Cashing up) clinics in real time including booking out and outcomes

To liaise with the Personal Medical Secretary and/or patient pathway Co-ordinators regarding the patients pathway and appointments and any instructions/outcomes from the clinic.

Dealing with patient queries and communicating with outside agencies such as GPs, schools, health visitors, coroner, social services, other hospitals etc.

Maintain databases as and when requested

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information

Job description

Job responsibilities

Part Time 30 Hours Per Week

To deliver secretarial support, as part of a team of Vascular team, including taking responsibility for:

Transcribe confidential medical correspondence and clinic letters from audio dictation and provide to the patient

Booking appointments where appropriate <6 weeks

Negotiating diagnostic investigations and tests and communicating to patient

Negotiating admission or TCI date/time and communicating to patient

Validating the patients pathway in real time

Completing all tasks (Cashing up) clinics in real time including booking out and outcomes

To liaise with the Personal Medical Secretary and/or patient pathway Co-ordinators regarding the patients pathway and appointments and any instructions/outcomes from the clinic.

Dealing with patient queries and communicating with outside agencies such as GPs, schools, health visitors, coroner, social services, other hospitals etc.

Maintain databases as and when requested

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Person Specification

Experience

Essential

Working in a busy office environment
Communicating with people at all levels
Previous medical administration experience

Desirable

Previous NHS administration experience
Previous patient pathway and RTT experience

Physical skills

Essential

Advanced keyboard skills

Skills and Knowledge

Essential

IT expertise including advanced keyboard skills with touch typing
Microsoft Office Packages e.g. Word, Outlook
Communication skills
Organisational skills

Desirable

Use of Meditech PAS

Qualifications

Essential

Level 2 literacy & numeracy GCSE Maths and English C or above, or equivalent
NVQ Level 2 / RSA II Typewriting, Word processing or equivalent vocational experience which provides a working knowledge of:
Audio Typing
Knowledge of medical terminology

Desirable

Knowledge of Meditech PAS

Person Specification

Experience

Essential

Working in a busy office environment
Communicating with people at all levels
Previous medical administration experience

Desirable

Previous NHS administration experience
Previous patient pathway and RTT experience

Physical skills

Essential

Advanced keyboard skills

Skills and Knowledge

Essential

IT expertise including advanced keyboard skills with touch typing
Microsoft Office Packages e.g. Word, Outlook
Communication skills
Organisational skills

Desirable

Use of Meditech PAS

Qualifications

Essential

Level 2 literacy & numeracy GCSE Maths and English C or above, or equivalent
NVQ Level 2 / RSA II Typewriting, Word processing or equivalent vocational experience which provides a working knowledge of:
Audio Typing
Knowledge of medical terminology