South Tyneside and Sunderland NHS Foundation Trust

Therapy Services Clerical Officer

The closing date is 04 June 2025

Job summary

We are seeking a committed individual (for 21 months) to work within the Therapies Administration Team. You will be part of a small team responsible for covering all Therapy reception areas, typing, managing patient records and other general administration tasks. The Therapies Administration Team supports all of STSFT sites SRH, STDH & CC.

You will have previous clerical experience and excellent communication and organisational skills. It is essential that you have the ability to organise and prioritise your own workload and achieve deadlines.

You must have evidence of a good standard of education with numeracy and literacy at minimum GCSE C/4 Grade or equivalent and have good keyboard skills. Knowledge of email and Microsoft packages is essential and knowledge of Meditech V6 is desirable. You will be able to adapt to different working areas in the Department and have a flexible approach. A knowledge and awareness of Data Protection & Information Governance guidelines is desirable, and you will be willing to undertake any necessary training in these areas to support the role.

You must have excellent customer service skills always displaying a professional, calm, polite & helpful manner promoting the Trusts ethos and core behaviours of delivering excellence.

Main duties of the job

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information

The Therapies Administration team is a small team which supports all of the Therapy Services (Physiotherapy, Nutrition and Dietetics, Speech and Language Therapy, Occupational Therapy, Podiatry and Orthotics). The Team is responsible for providing reception cover as well as other administrative tasks. This involves arriving all patients for their appointments, departing the patients and booking their follow up appointment if required. Some of the administration tasks are dealing with the post, managing external correspondence, generating and sending out standard letters such as DNA letters and discharge letters etc.

You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face to face and over the phone.

You will be expected to rotate between varying reception areas across the Trust.

Range of shifts:- 07:30-15:30, 08:00-16:00, 08:30-16:30 & 09:00-17:00. Monday to Friday. We do not support weekends or bank holidays.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

28 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year

Contract

Fixed term

Duration

21 months

Working pattern

Full-time, Flexible working

Reference number

C9155-CSAC-0525-51

Job locations

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP

South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE34 0PL

Sunderland Children's Centre

Durham Road

Sunderland

SR3 4AG

Job description

Job responsibilities

The Postholder will undertake general reception duties along with other administrative support, required for the day to day running of the Therapy Service Departments. The Postholder will be expected to rotate between varying reception areas across the Trust.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Job description

Job responsibilities

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Person Specification

Physical Skills

Essential

The Post will involve sitting in a restricted position at a computer for long periods of the working day, looking at a screen.
Required to physically lift bags or boxes containing case notes, you will also be required to be able to file and retrieve case notes from a Library setting.

Other

Desirable

Please provide a contact telephone number.

Qualifications

Essential

Evidence of good standard of education in numeracy and literacy at
minimum GCSE C/4 Grade or equivalent (Level 2).

Skills & Knowledge

Essential

Good oral, written and interpersonal skills for both reception work and answering telephone queries.
Ability to use Windows-based IT systems at basic level.
Standard keyboard/typing skills.
Planning and organisational skills to manage own workload effectively.
Evidence of good communication skills.
Knowledge of e-mail and Microsoft packages.
Excellent attention to detail and focus to ensure accurate data input.

Desirable

Knowledge of Meditech V6.
Knowledge of Medisec.
Knowledge/Awareness of Data Protection and Information Governance guidelines.

Experience

Essential

Knowledge of patient administration systems acquired through on the job training and experience (NVQ Level 2 equivalent).
Experience of working in a busy office environment with proven experience of prioritising workloads.
Experience of working as part of a team, co-operating with other team members to achieve deadlines.

Desirable

Knowledge of the NHS.

Person Specification

Physical Skills

Essential

The Post will involve sitting in a restricted position at a computer for long periods of the working day, looking at a screen.
Required to physically lift bags or boxes containing case notes, you will also be required to be able to file and retrieve case notes from a Library setting.

Other

Desirable

Please provide a contact telephone number.

Qualifications

Essential

Evidence of good standard of education in numeracy and literacy at
minimum GCSE C/4 Grade or equivalent (Level 2).

Skills & Knowledge

Essential

Good oral, written and interpersonal skills for both reception work and answering telephone queries.
Ability to use Windows-based IT systems at basic level.
Standard keyboard/typing skills.
Planning and organisational skills to manage own workload effectively.
Evidence of good communication skills.
Knowledge of e-mail and Microsoft packages.
Excellent attention to detail and focus to ensure accurate data input.

Desirable

Knowledge of Meditech V6.
Knowledge of Medisec.
Knowledge/Awareness of Data Protection and Information Governance guidelines.

Experience

Essential

Knowledge of patient administration systems acquired through on the job training and experience (NVQ Level 2 equivalent).
Experience of working in a busy office environment with proven experience of prioritising workloads.
Experience of working as part of a team, co-operating with other team members to achieve deadlines.