Outpatient Scheduling Assistant

Job summary

We have an exciting opportunity for an enthusiastic, motivated, customer / patient focused individual to join our fantastic Outpatient Appointments Service Department as an Outpatient Scheduling Assistant.

The ideal candidate will be able to work between Monday Friday. This role will challenge your skills and will allows you to progress and professionally develop in a friendly and supportive team.

You must have good administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office.

Main duties of the job

We are responsible for scheduling outpatient services across multiple hospital and community sites in the South Tyneside and Sunderland location. We are based at Sunderland Royal Hospital.

You will enter patient referrals, arrange new and review appointments, and register patient attendance in line with Trust procedures. You will also provide contact centre and reception cover across the Outpatient Services Department.

You must have good administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office. Experience of prioritising patients using a waiting list will be of benefit.

You will have attention to detail and the ability to prioritise incoming work, reporting to the Outpatients Scheduling Manager, as necessary.

You will play an essential role within the team, helping to maintain standards and improve the service for the benefit of patients and the clinical teams. You will be willing to adapt to change and learn new skills to deliver high quality administrative services and customer care.

Join us and youll work with some of the best people in the NHS, thriving in a Trust united in its values, purpose and commitment to our patients and a drive for continuous innovation and improvement.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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