Job summary
Please note the Trust are not able to offer Skilled Worker
Sponsorship for this role as it does not meet the UKVI threshold
requirements. Applicants are requested
to consider this when making their application.
Please visit Gov.UK for further information
We are looking for
highly motivated and capable individuals to join our team as IT Services
Assistant.
The team provides
support to the trust and department ordering hardware and software, maintaining
equipment inventories, decommissioning of hardware and processing starters and
leavers as well as administrative support to the wider department. Strong
communication skills and excellent customer service are essential.
We are a fast-paced department so the ideal candidate needs to be
confident, be a fast learner and have the ability to work under pressure. You
will need to be able to communicate well and work as part of a larger team, but
also have the ability to work alone.
Main duties of the job
To
assist the wider ICT Department in providing a range of IT services to staff
working within the Trust by, ensuring
a prompt and efficient response to requests, fulfilling
requests and resolving issues quickly and efficiently, maintaining
good communication at all times, maintaining
a good level of technical knowledge.
Working as part of an
expanding team based at South Tyneside District Hospital working 8.30 to 5.00 Monday to Friday
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job description
Job responsibilities
Please refer to the attached job description for full duties of the role.
To assist the wider ICT Department in providing a range of IT services to staff working within the Trust and contribute to the Trusts service to patients.
Job description
Job responsibilities
Please refer to the attached job description for full duties of the role.
To assist the wider ICT Department in providing a range of IT services to staff working within the Trust and contribute to the Trusts service to patients.
Person Specification
Other Requirements
Essential
- Must have a willingness to learn and engage in personal development.
- Good personal presentation and good interpersonal skills are essential.
- Must be mature in outlook and able to be trusted to work in sensitive areas and in the presence of the public.
- Excellent interpersonal skills including the ability to build a team and to motivate staff.
- May from time to time work outside of normal business hours.
Qualifications
Essential
- Educated to GCSE (Level A-C)
- NVQ 3 Level 3 or equivalent skills and experience
- Demonstrable experience of Microsoft packages such as word/ excel.
Desirable
- Evidence of study in an ICT related field or equivalent experience.
Knowledge & Skills
Essential
- Knowledge of ordering and procurement, keeping financial records, and asset management.
- Knowledge of issues relating to customer services and meeting service level agreements.
- Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries.
- Knowledge of the requirements for confidentiality and information governance when dealing with personal information.
- Effective time management & organisational skills.
- Ability to communicate information in an understandable way adapting communication style to meet the needs of the recipient.
- Experience of Microsoft packages such as word/ excel.
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Willing to undertake further training related to role.
Desirable
- Knowledge of a range of computer systems, hardware and software.
- Knowledge of system administration procedures, such as user set-up, password administration, setting of parameters, system security etc.
Experience
Essential
- Experience of ordering, administration and asset management.
Desirable
- Knowledge gained through experience within an NHS setting.
- Experience as a member of an information department team.
- Relevant experience of providing ICT support within a large organisation.
Person Specification
Other Requirements
Essential
- Must have a willingness to learn and engage in personal development.
- Good personal presentation and good interpersonal skills are essential.
- Must be mature in outlook and able to be trusted to work in sensitive areas and in the presence of the public.
- Excellent interpersonal skills including the ability to build a team and to motivate staff.
- May from time to time work outside of normal business hours.
Qualifications
Essential
- Educated to GCSE (Level A-C)
- NVQ 3 Level 3 or equivalent skills and experience
- Demonstrable experience of Microsoft packages such as word/ excel.
Desirable
- Evidence of study in an ICT related field or equivalent experience.
Knowledge & Skills
Essential
- Knowledge of ordering and procurement, keeping financial records, and asset management.
- Knowledge of issues relating to customer services and meeting service level agreements.
- Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries.
- Knowledge of the requirements for confidentiality and information governance when dealing with personal information.
- Effective time management & organisational skills.
- Ability to communicate information in an understandable way adapting communication style to meet the needs of the recipient.
- Experience of Microsoft packages such as word/ excel.
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Willing to undertake further training related to role.
Desirable
- Knowledge of a range of computer systems, hardware and software.
- Knowledge of system administration procedures, such as user set-up, password administration, setting of parameters, system security etc.
Experience
Essential
- Experience of ordering, administration and asset management.
Desirable
- Knowledge gained through experience within an NHS setting.
- Experience as a member of an information department team.
- Relevant experience of providing ICT support within a large organisation.
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