Job summary
As
part of an expanding team, a position
has arisen for a Telecoms Technician within the Telecoms team.
The
successful candidate will work within a small telecoms team to help develop and
deliver an IP telephony service as well as providing support and maintenance
for a range of legacy telecoms systems deployed across the Trust.
You will
play a key part in helping to support these important systems and will gain
exposure to a range of other technologies and solutions, including, incident
and problem management, ICT infrastructure projects, telephony applications,
service monitoring and system maintenance.
You will
be a hard-working individual with experience of telephony support and
installation, including legacy and VoIP technologies.
It is desirable
that you have in depth knowledge and experience of a range of telecoms
solutions. A good working knowledge of ICT infrastructure and networking concepts
would also be advantageous.
Main duties of the job
The post holder will
provide support activities in line with department's operating procedures,
ensuring the smooth running of telephony services. The Team is responsible for
the maintenance and development of the telephony services used by the Trust.
To provide technical
support and guidance for changes and maintenance and to deploy and support
robust telephony solutions.
This role may periodically
be required to work alongside Engineers form the Trusts ICT Infrastructure
services, other local Trusts and external suppliers to ensure that the
underlying IT Infrastructure is maintained and available.
To be responsible for
providing and maintaining telecoms services, ensuring that facilities are
available, reliable and performing as expected.
The nature of the post
will mean that some activities will require completion outside the normal core
office hours.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FURTHER DUTIES OF THE ROLE.
Ensuring staff are able to use the Telecommunications equipment and systems
available to them to facilitate the provision of patient care;
o Minimise disruption to staff due to Telecommunications equipment or system
failures by providing an efficient and effective support service;
o Undertaking the installation, configuration and deployment of
Telecommunications equipment and software;
o Maintain accurate and timely technical, IT service management and asset
records as well as undertaking asset audit where required,
o Respond to and fulfil users service requests submitted via the IT Service Desk
and report back on progress and resolution;
o Analysis, troubleshooting and repair/remediation of Telecommunications
equipment and systems;
o Provide advice where possible to enable users to resolve their own problems;
o Call on assistance from other members of the IM&T Department, partner
organisations or external suppliers as appropriate.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FURTHER DUTIES OF THE ROLE.
Ensuring staff are able to use the Telecommunications equipment and systems
available to them to facilitate the provision of patient care;
o Minimise disruption to staff due to Telecommunications equipment or system
failures by providing an efficient and effective support service;
o Undertaking the installation, configuration and deployment of
Telecommunications equipment and software;
o Maintain accurate and timely technical, IT service management and asset
records as well as undertaking asset audit where required,
o Respond to and fulfil users service requests submitted via the IT Service Desk
and report back on progress and resolution;
o Analysis, troubleshooting and repair/remediation of Telecommunications
equipment and systems;
o Provide advice where possible to enable users to resolve their own problems;
o Call on assistance from other members of the IM&T Department, partner
organisations or external suppliers as appropriate.
Person Specification
Qualifications
Essential
- Hold a degree or a degree in a Telecommunications, Networking,
- Electrical/Electronic Engineering or IM&T related subject.
- Or
- Hold a higher certificate/diploma (or equivalent) in an IM&T related
- subject plus at least three years practical experience of providing
- Telecoms/ICT technical support within a large organisation.
- Or
- Hold a recognised vendor technical qualification in a relevant technology/discipline.
- Or
- Equivalent time served working and training in a recognised telecommunications technology which may include manufacturers
- training in PABX equipment, data communications and networking,
- wiring infrastructure and IP/analogue/digital telephony, plus five years of relevant practical experience of supporting a telecoms infrastructure
- technologies in a large organisation.
Skills and Knowledge
Essential
- The post holder will possess knowledge and relevant experience, in a selection of the specific techniques and technologies employed within the Trust. These include (but are not limited to):
- Mitel telecommunications products,
- Atos telecommunications products,
- Netcall telephony applications,
- Vocera communications system,
- Tiger/ Focom call logging products,
- Microsoft Windows Server operating systems including Active Directory
- (and associated domain services),
- Network equipment and systems.
- Excellent technical, analytical and organisational skills.
- Preparation and interrogation of Call logging and billing information.
Desirable
- Awareness of technical solutions in NHS.
Other Requirements
Essential
- The post holder must be able to travel independently across all Trust sites to meet the travel requirements of the role.
Desirable
- Understanding of the information technology requirements of the National Health Service.
Experience
Essential
- Significant practical experience of providing support of telecommunications facilities within a large organisation.
Desirable
- Experience of working with and supporting complex technical infrastructures.
Person Specification
Qualifications
Essential
- Hold a degree or a degree in a Telecommunications, Networking,
- Electrical/Electronic Engineering or IM&T related subject.
- Or
- Hold a higher certificate/diploma (or equivalent) in an IM&T related
- subject plus at least three years practical experience of providing
- Telecoms/ICT technical support within a large organisation.
- Or
- Hold a recognised vendor technical qualification in a relevant technology/discipline.
- Or
- Equivalent time served working and training in a recognised telecommunications technology which may include manufacturers
- training in PABX equipment, data communications and networking,
- wiring infrastructure and IP/analogue/digital telephony, plus five years of relevant practical experience of supporting a telecoms infrastructure
- technologies in a large organisation.
Skills and Knowledge
Essential
- The post holder will possess knowledge and relevant experience, in a selection of the specific techniques and technologies employed within the Trust. These include (but are not limited to):
- Mitel telecommunications products,
- Atos telecommunications products,
- Netcall telephony applications,
- Vocera communications system,
- Tiger/ Focom call logging products,
- Microsoft Windows Server operating systems including Active Directory
- (and associated domain services),
- Network equipment and systems.
- Excellent technical, analytical and organisational skills.
- Preparation and interrogation of Call logging and billing information.
Desirable
- Awareness of technical solutions in NHS.
Other Requirements
Essential
- The post holder must be able to travel independently across all Trust sites to meet the travel requirements of the role.
Desirable
- Understanding of the information technology requirements of the National Health Service.
Experience
Essential
- Significant practical experience of providing support of telecommunications facilities within a large organisation.
Desirable
- Experience of working with and supporting complex technical infrastructures.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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