South Tyneside and Sunderland NHS Foundation Trust

Healthcare Assistant

The closing date is 19 December 2025

Job summary

Exciting opportunity has arisen for a healthcare assistant to work within the inpatient unit at St Benedicts Hospice. Your key responsibilities will be to assist the registered practitioner in providing high quality compassionate care and assistance to patients / relatives and their carers appropriate to their needs., responsible for carrying out tasks as delegated by the registered practitioner who has overall accountability for delegating care, to comply with the Trusts vision, values and behavioural compact, to assist the qualified staff to provide high quality care and assistance to all patients, relatives and significant others during their admission to the hospice.

Main duties of the job

We are looking for a dynamic individual to join our team at St Benedicts Hospice team to work over a 24-hour period, 7 days a week. There will be an expectation to have the ability to prioritise tasks, ability to communicate health related information in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient, ability to communicate messages and instructions accurately to colleagues, both verbally and in writing, basic skills of empathy and reassurance, basic keyboard skills, ability to use basic email system and document clearly, using plain English, basic understanding of health and safety requirements in a patient environment, general understanding of confidentiality requirements in a health care setting, willing to undertake further training related to role, willing to complete Competency Based Assessments and a Portfolio of evidence, in order to achieve the Care Certificate. The role requires you to have the ability to assist patients to move as per Trust Moving and Handling Policy.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Date posted

17 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £26,598 a year PRO RATA

Contract

Permanent

Working pattern

Part-time

Reference number

C9155-CMNM-1225-38

Job locations

St. Benedicts Hospice

St. Benedicts Way

Ryhope

Sunderland

SR2 0NY

Job description

Job responsibilities

To assist the registered practitioner (or other healthcare practitioners) in providing high quality compassionate patient care and assistance to patients/relatives and their carers, appropriate to their needs.

Maintain patients privacy and dignity at all times.

Responsible for carrying out tasks as delegated by the registered practitioner who has overall accountability for delegating care.

Continue to develop and maintain competencies to support high quality safe care.

Be an effective part of the multi-disciplinary team contributing to the departmental objectives.

You will be expected to contribute to housekeeping and other ward duties as required, e.g. general tidiness, ensuring pre-determined stock levels are met and clinical equipment is clean, working and stored correctly.

Assist with administrative and clerical duties as required.

To comply with the Trusts vision, values, behavioural compact, as well as policies and procedures:

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information

Job description

Job responsibilities

Maintain patients privacy and dignity at all times.

Responsible for carrying out tasks as delegated by the registered practitioner who has overall accountability for delegating care.

Continue to develop and maintain competencies to support high quality safe care.

Be an effective part of the multi-disciplinary team contributing to the departmental objectives.

Assist with administrative and clerical duties as required.

To comply with the Trusts vision, values, behavioural compact, as well as policies and procedures:

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information

Person Specification

Qualifications

Essential

Maths and English at level 1 or above (GCSE AE or
equivalent)

Desirable

NVQ Level 2 qualificationin health and social care/ customer care or equivalent in any subject

Experience

Essential

Substantive customer services experience
or
Experience of working in a caring role (paid or unpaid)

Skills and Knowledge

Essential

Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing
Demonstrate good customer care skills and the ability to communicate effectively with the patients, carers and visitors
Presents self as courteous, respectful and helpful
Basic keyboard and IT skills
Willingness to complete Competency Based Assessments and a Portfolio of evidence, in order to achieve the Care Certificate and any other training related to this role
Work effectively under direct supervision as part of a multi disciplinary team

Physical Skills

Essential

Ability to assist patients to move, as per Trust Moving and Handling Policy

Person Specification

Qualifications

Essential

Maths and English at level 1 or above (GCSE AE or
equivalent)

Desirable

NVQ Level 2 qualificationin health and social care/ customer care or equivalent in any subject

Experience

Essential

Substantive customer services experience
or
Experience of working in a caring role (paid or unpaid)

Skills and Knowledge

Essential

Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing
Demonstrate good customer care skills and the ability to communicate effectively with the patients, carers and visitors
Presents self as courteous, respectful and helpful
Basic keyboard and IT skills
Willingness to complete Competency Based Assessments and a Portfolio of evidence, in order to achieve the Care Certificate and any other training related to this role
Work effectively under direct supervision as part of a multi disciplinary team

Physical Skills

Essential

Ability to assist patients to move, as per Trust Moving and Handling Policy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.